Complaint #79
Betsafe Casino
Concerted effort to recover withdrawals
6 years ago
I opened an account here sometime ago but recently actually tried to game here. I verified my account before making any deposits. Made multiple deposits using etransfer, muchbetter, credit card and prepaid credit card.
I was able to accumulate and request withdrawal for 1585. 1000 via muchbetter and 585 via bank transfer. Was told to take a time out for 24 hours and they would be processed in that time. I contacted support to get a status update and they then advised they wanted verification of deposit methods. The customer rep sent me an email but it was from Betsson, citing verification request for betsafe. I explained that my account was on timeout and I replied with attachments of proof of deposit methods. They requested bank statement for one account and pictures of credit cards. I sent back statement, pictures of my personal credit card, and advised that the other cards were all prepaid. They all had the same bin number registered for vanilla prepaid. I got an email some time later from Betsson advising me that my account was now verified. This was perplexing because Betsson never asked me nor did I ever inquire about verifying my account there again. So I contacted betsson asking them about the confirmation of verification and they tell me they had received my reply to the betsafe reps email and accordingly verified my deposit methods.
My time out period expired sometime later and betsafe have still not processed my withdrawals, citing that the cards for which proof of ownership was not submitted needed verification. So I explain that they're prepaid and my withdrawals should be processed as the 24 hour period has lapsed. They still do not verify my account. I contact support over the course of next 24 hours inquiring about my account about 5 times, and they advise me each and everytime that the prepaid cards need to be verified and then conversation ends with them acknowledging they were prepaid and information will be forwarded. So I can clearly see theres no interest in honoring my withdrawals and I end up reversing my pending withdrawals.
I believe there was a concerted effort to recover the withdrawal and not verify my account. How did betsson receive my docs destined for betsafe and betsson then used these documents to verify my account. If the request came from betsafe via betsson and i got confirmation that account was verified then did betsafe improperly hold off on processing my withdrawals in the Hope's of recovering the money? Or did not take precautions to prevent my docs from being examined by a third party my consent? Or is betsafe skirting regulations in operating betsafe and betsson as one and the same. If the email requesting verification came from bettson but it was the same employee from betsafe, then this raises some real issues for me. Furthermore, they have no gave me a call back along with providing fictitious email addresses that bounced back.
I believe there no intention to verify my account while they willingly accepted my deposits. They have failed to verify me in the stipulated time period. I would like either be paid out the original amounts that were requested for withdrawal, or I would like to have my deposits returned as there a clear repudiation of their obligations in our agreement or understanding. Please see attachments for further proof.
I was able to accumulate and request withdrawal for 1585. 1000 via muchbetter and 585 via bank transfer. Was told to take a time out for 24 hours and they would be processed in that time. I contacted support to get a status update and they then advised they wanted verification of deposit methods. The customer rep sent me an email but it was from Betsson, citing verification request for betsafe. I explained that my account was on timeout and I replied with attachments of proof of deposit methods. They requested bank statement for one account and pictures of credit cards. I sent back statement, pictures of my personal credit card, and advised that the other cards were all prepaid. They all had the same bin number registered for vanilla prepaid. I got an email some time later from Betsson advising me that my account was now verified. This was perplexing because Betsson never asked me nor did I ever inquire about verifying my account there again. So I contacted betsson asking them about the confirmation of verification and they tell me they had received my reply to the betsafe reps email and accordingly verified my deposit methods.
My time out period expired sometime later and betsafe have still not processed my withdrawals, citing that the cards for which proof of ownership was not submitted needed verification. So I explain that they're prepaid and my withdrawals should be processed as the 24 hour period has lapsed. They still do not verify my account. I contact support over the course of next 24 hours inquiring about my account about 5 times, and they advise me each and everytime that the prepaid cards need to be verified and then conversation ends with them acknowledging they were prepaid and information will be forwarded. So I can clearly see theres no interest in honoring my withdrawals and I end up reversing my pending withdrawals.
I believe there was a concerted effort to recover the withdrawal and not verify my account. How did betsson receive my docs destined for betsafe and betsson then used these documents to verify my account. If the request came from betsafe via betsson and i got confirmation that account was verified then did betsafe improperly hold off on processing my withdrawals in the Hope's of recovering the money? Or did not take precautions to prevent my docs from being examined by a third party my consent? Or is betsafe skirting regulations in operating betsafe and betsson as one and the same. If the email requesting verification came from bettson but it was the same employee from betsafe, then this raises some real issues for me. Furthermore, they have no gave me a call back along with providing fictitious email addresses that bounced back.
I believe there no intention to verify my account while they willingly accepted my deposits. They have failed to verify me in the stipulated time period. I would like either be paid out the original amounts that were requested for withdrawal, or I would like to have my deposits returned as there a clear repudiation of their obligations in our agreement or understanding. Please see attachments for further proof.
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