Problems getting my winnings
I have over $30,000 winnings now @ Begado. I have been trying to withdraw money. They say they approved me. I requested $3,000. They say they are only sending me $1,000 and it is because it is their prerogative to do so. At that rate it will take me over 30 weeks to get my winnings if I get it at all. Here are emails and correspondence.
Yes, Charlene, that is correct, you requested $3000. But our finance department have the right to send the winnings by installments (by parts). So first part ($1000) was sent today. That is stated in the general terms and conditions of out software usage and every player accept our terms and conditions by signing up.
But the good news is that you still can get the rest of your winnings You just need to go to the cashier and make a new WIRETRANSFER withdrawal request. If you are having trouble to request your withdrawal, please contact us in Live Chat or by our toll free number 1-866-826-3861 and we will guide you how to do it!
Best regards,
Jenifer Pierce
Customer Support
Begado Casino
Ok so I did that and they allowed me this time to request $2,000. But a week ago I was told I could get $3,000/
Ben
I tried and I can not make a withdrawal request. Also did you send me $3000 it is confusing on the account information
Date Transaction Amount
7/18/2013 4:28:02 AM Coupon Reversal Withdrawal Approved! ($465.00)
7/18/2013 4:28:01 AM Coupon Reversal Withdrawal Requested ($465.00)
7/18/2013 4:28:01 AM Wire Transfer Withdrawal Declined $2,000.00
7/18/2013 4:28:01 AM Wire Transfer Withdrawal Approved! ($1,000.00)
From: Ben - Begado [mailto:ben@begado.eu]
Sent: Thursday, July 18, 2013 8:14 AM
To: 'Charlene Sutherland'
Subject: RE: Char7777
Dear Charlene,
Thank you for your email.
Your withdrawal was sent to you on 7/18. Please allow it a few days to be credited to your account.
You can proceed to your next withdrawal request.
Kind Regards
Ben
Finance Department
From: Charlene Sutherland [mailto:char7777@cox.net]
Sent: Thursday, July 18, 2013 2:01 AM
To: [email protected]
Subject: Char7777
It is more than 7 days since my request. When can I withdraw more funds? I have not received the first withdrawal
Charlene E Sutherland
9441 Alto Drive
La Mesa, CA 91941
619 249-4802
They never told me until today that they would only send $1,000. What is up with this?
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