i was a loyal player to always cool casino always depositing. then on nov27,2012 i played through my bonus and could cashout 550.50 ok i was so happy sending all docs scanned and the verify form scanned to them. everything was ok i thought id continue to play there after i got my withdraw....i waited several weeks for reply i also contacted them on phone 2-3times a week..then i got email says my withdraw of 550.50 has been approved and the casino ,manager has decided to locked me out from receiving any promo offers. i tried to login to my account but it was closed. how rude i made many deposits with them then my first withdraw they lock me out. ok so then i waited for my withdraw my credit card statement shows operiacorpltd. only deposited 352.00 ok half was to entropay online ewallet, half was to credit card. so i called and was very upset now its been 1month later and my cashout request of 550.50 was only 352.00. thats not right. they said processing fees from their bank costs them over 200. so thats why i get only 352. from my cashout amount of 550.50. un real their website says *want to make withdraw, we cover all fees to withdraw for any 4 ewallet* ok my entropay is ewallet but they still have excuses saying only moneybooker and netteller. are free to process a withdraw. ok well i know my bank charges 0.50 and entropay charges 2.50 each in coming payments ok well thats not the problem i know that it showa that part in my ewallet and credit card statements it totals like only 16.00 ok well why would they say my withdraw request 550.50 was processed and already sent in total of 550.50...thats a lie my statements show total im coming from OPERIACORPLTD. is only 352.00 in total. these guys should be shut down they dont want to payout customers withdraw requests.