I recently won $2942.13 On AC Casino ran by the Operia Corp Ltd.
I sent all my documentation in that was required and recieved this reply from accounts on 14th Jan.....
We have received all your documents.
After performing a security review for this account, your withdrawal request has been declined due to violation of our policies on multiple accounts. These can be reviewed at :
Term #8 - Multiple Accounts Are Not Permitted
Opening multiple accounts is strictly prohibited and results in an immediate ban as well as revoked winnings. We limit our accounts to one per household. This includes computers, email addresses, and credit card numbers. This also applies to shared environments such as libraries, workplaces, dorms, and universities.
**All accounts mentioned above have the same exact IP.
You will be refunded for the last $30.00 deposit you made. All the accounts have been closed permanently and will not be reopened.
Please do not open any new accounts as any winnings will be voided
All our bonus terms and conditions are available at :
All accounting related tickets MUST be created at http://support.accasino.eu. Once the initial ticket is created, you can continue further correspondence by replying to accounting emails.
The only way to reach Accounting is via the Trouble ticket system. Accounting is not accessible via live chat.
If asked for a username/password on the support site consult the original email you received when you first opened the ticket. If you have lost that email you can retrieve your support site password at :
Please remember that the support site username/password is different from your casino password due to security reasons.
Replied back on the 14th Jan......
This is not multiple accounts!!!!!
Carl < surname removed > is my father!!
If you check the photo ID he as sent and my photo ID you would notice this.....
How can one person of 67 possibly be the same person as one who is 41?
Two separate addresses also.....He lives in a flat about 1.5 miles away...I live in a detached house
Any dealings you have had with Carl < surname removed > is nothing to do with me!!
Therefore my winnings should not have been revoked and my account frozen.
I would be grateful if you sorted this out and awarded me the winnings I am entitled to.
It is impossible that myself and my father who lives in a different property to me and uses Sky for his internet where I use BT for mine could have the same IP address, therefore I am not violating any policies on multiple accounts!!