Ag Awards

Always Cool Casino - Refund

Complaint Info
Disputed casino Always Cool Casino
Reason Delayed payment
Amount € 800
Posted on July 17, 2014


My name is Philippe CARREIRA, I live(lie) in France in 20, rue Léon Jouhaux in 26500 VILLAGE VALENCE. I have an account in the ALWAYS casino under the name of user MIOK2403, and I try without succés for more than six months to obtain my refund(repayment) of more than 800 €. In spite of my diverse relaun­chi­ngs­(re­fla­tions) and all the sent documentary evidences, me obtains absolutely nothing.

Thank you for doing what's necessary.


Posted on May 20, 2013

We have requested additional info in the ticket. Please respond ASAP so we can resolve this ASAP.

Posted on May 21, 2013

Good evening,

This establishment laughs at me, after 6 months and my complaint, it medit that the refund(repayment) cannot be made by bank transfer and asks me for my account number NETELLER and for the email associated with this account. I sent this information today, I shall enclose my procedure as long as I shall not have obtained my money(silver).

Posted on May 26, 2013

Dear @Philippe CARREIRA,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on May 27, 2013

After six months, I finally received my money NETELLER. Thank you, for against this casino is not for example online games.

Posted on May 30, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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