Always Cool Casino - Please help waiting for reply since 30/12/2012

posted on January 9, 2013.

i have been waiting for a reply to my withdrawel request that i made on the 30th of december no one seems to want to tell me what is going on it seems im not the only one this has happened to!!

posted on January 17, 2013.

Accounting detected you have multiple accounts and thus your withdrawal is declined and your accounts closed. You have been emailed the evidence and it is also in your ticket.

posted on January 17, 2013.

I might also add that your deposit has already been refunded.

posted on January 17, 2013.

I think you will find that this is my partners account who does not live here. If you deny my withdrwel i want all my deposits back not just 1 of them. Your casino is a joke!!

posted on January 17, 2013.

Your partner used the same physical address as you during his registration and used the same internet connection as you. That is the essence of having "multiple accounts".

As per the rules, you are only entitled to have your active i.e. not yet lost deposit refunded and that has been done.

I request AG to close this ticket.

posted on January 21, 2013.

 amyandben, are you satisfied with an outcome? Can we close this complaint?

posted on January 26, 2013.

 Due to inactivity of the submitter, this complaint can be considered withdrawn and the case solved!