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Always Cool Casino - Not Paying winners!!

RESOLVED
Complaint Info
Disputed casino Always Cool Casino
Reason Delayed payment
Posted on May 16, 2014

Hi my username on always cool is Boddamer.. 10 days ago i played with a $55 free chip and after playing thru the requirements I won $370.. They told me to submit a ticket and upload my documents which I did..

I smelt a rat from the minute i submitted a ticket coz usually its just play, upload documents and then get paid but they seem to be making it difficult as possible in order not to pay me... :(

I havejust been on to support and I asked for accounting e-mail address which he said there wasn't... I then asked for the phone number which he gave me but then said they do not sort out withdrawls.. ??

I thought i'd make a comlplaint to stop other people falling for this scam...

If you can help in any way i'd be most grateful..

Thanks very much..

Posted on September 25, 2012

Hello,

The last comment I see in your account :

2012-09-24 10:49:54 REQUESTED LEGIBLE ID TICKET BIY-210-93626

Did you get an email today requesting a legible ID?

AskGamblers
Posted on September 29, 2012

 Boddamer, we are waiting for your reply!

AskGamblers
Posted on October 3, 2012

Dear @Boddamer,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on October 7, 2012

 Due to inactivity of the submitter, this complaint can be considered withdrawn and case solved!

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