I signed up with AC casino and received a $255 chip bonus. After meeting the rollover requirements, my account was zeroed out, leaving me with $127.50 in my real money account. After playing for some time, I accumulated an amount of about $1600 and attempted to cash out. I sent in all documentation, license and proof of address, and received this email:
Dear < name removed >,
Your withdrawal has been approved for the maximum of $127.50
Please note as per our terms and conditions:
Regarding Free Chips:
Any time a bonus is awarded to a player, and he or she does not deposit any funds he gets a "free chip". The maximum amount a player can withdraw for a free chip is exactly 1/2 the amount of the bonus.
Additionally, free chips are not withdrawable by money order or check. Players can only withdraw winnings from their free chips via one of the E-wallets offered at AC Casino. An exception may be made if there is no e-wallet available in your jurisdiction.
We have credited it to your account as a real money deposit and you can now play with it as cash or take a bonus on it and then try and increase the amount of your withdrawal so we are able to send it to you considering the fee is $50 for a withdrawal via Money Order.
All our bonus terms and conditions are available at :
All accounting related tickets MUST be created at http://support.accasino.eu. Once the initial ticket is created, you can continue further correspondence by replying to accounting emails.
The only way to reach Accounting is via the Trouble ticket system. Accounting is not accessible via live chat.
If asked for a username/password on the support site consult the original email you received when you first opened the ticket. If you have lost that email you can retrieve your support site password at :
Please remember that the support site username/password is different from your casino password due to security reasons.
Ticket ID: WJQ-513-79194
Support Center: http://support.accasino.eu/index.php?
So...again my account was zeroed down to 127.50. After playing again for a short time i increased this amount to about $3000. I attempted to make a withdrawal on March 1st 2013 and after over a month, I haven't heard anything from accounting. I have tried re submitting the ticket but this just seems to prolong the process. Please help.