Ag awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

BGO Casino - Having troubles to withdraw my winnings

RESOLVED
shaunriley111 United Kingdom
posted on May 23, 2015.

hi I have played at bgo for a while and won with no trouble and received my winnings, I had a win of £220 last night and now my account has been suspended for using a paypal account that had my mum's name on. They told me to remove this method and ad my own to release my funds. so I done what they asked and it got verified by the finance team. They told me I was good to go with my PayPal details. They then told me to deposit an extra £10 with my new PayPal to release my funds. I have done so and now they have suspended my account again saying it has my mum's name on again. no where on my PayPal does it say any other name apart from my own. I have checked this and even saved proof that's it's fully in my name. I'm feeling like the casino is commiting fraudulent activities towards me.
Any help or advice would be appreciated before I try take this matter further.

posted on May 19, 2015.

Hi Shaun

I am not certain of the time you posted this feedback, however I can see that we emailed you back on the Saturday so I am presuming that this is now resolved. If this is not the case, can you email into [email protected] and we can discuss further.

Regards

Andrew
Customer Services Manager
bgo

AskGamblers
posted on May 23, 2015.

Dear @shaunriley111,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment.

AskGamblers
posted on May 27, 2015.

Dear @shaunriley111,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds