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Trada Casino is closed, please try these instead:

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Trada Casino

Player Rating 297 Reviews
7.4/10
297 Reviews
Complaint Response 19 Complaints
2 days avg. 19 Complaints
What we like
  • Live chat
  • Proven fair by TST and iTech Labs
  • Wide range of games
What we don’t like
  • Support not available 24/7
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Trada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://tradacasino.com
Established
2011
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, German, Norwegian, Finnish, Spanish, French
Casino Type
Instant Play, Mobile

Trada Casino is a modern online casino. Players at Trada Casino can experience a wide variety of slots, table games, and other casino specialties from Microgaming, NetEntEvolution Gaming, Play'n GO, Playson and other popular suppliers. The site features a mobile casino for iOS and Android players. Trada Casino is available in English and is licensed by the UK Gambling Commission and Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, players residing in some countries will not be able to open an account at Trada Casino. These countries include Australia, Serbia, Sweden, Italy, Spain, and the United States. For the full list, please refer to the 'More casino details' tab.

Mobile Gaming

Players at Trada Casino can enjoy playing their favourite games on any mobile device, on the go. What’s more, users can find numerous popular games such as The Twisted Circus slot, Wolfheart slot, Thunderstruck Slot, and many more favourites.

Security and Fairness

All of Trada Casino’s web pages are encrypted with the industry standard of 128-bit SSL from COMODO, a leading security firm. This technology is the same protocol used by all reputable merchants and banking institutions to keep anyone from reading private information. As such, players can rest assured that their information is safe.

As part of its Isle of Man licensing requirements, Trada Casino has its games routinely audited by independent agencies TST and iTech Labs. These audits continue to show that all of the games at Trada Casino are genuinely random.

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StallCation

Complaints

Read the complaints other players have left for Trada Casino. Learn more about complaints.

Show all complaints
Trada Casino - Ignored gambling regulations and allowed me to deposit and gamble before verification
I opened my Tradacasino account at the end of March of this year, but did not first deposit until late May. On the 27th of May 2019, I first deposited into my TradaCasino account and was able to gamble. 2 Days later, on the 29th of May 2019, I was asked for ID to verify my account. Under the new regulations that came in on May 7th of this year, that is now against the terms of their license. I should not have been allowed to deposit without verification.

I contacted Tradacasino about this via email, and was told that because I opened my account before May 7th, I fall under old regulations and this not eligible for a refund of funds. I believe this to be false. Under the new regulations, all unverified customers need to be verified before being able to deposit. I was able to deposit after May 7th without verification. I believe this to be a clear violation of their license. I have contacted the UKGC about this, and they tell me that I am correct in thinking this and that all customers must be verified regardless of when the account was originally made.

Due to this, I believe I am eligible for a refund on the funds deposited as they should not have been allowed to be deposited without verification anyway.

I have attached screenshots of when I first deposit and when I was asked for ID. I have also attached screenshots of Tradacasino telling me I fall under old regulations. Finally, I have attached a PDF of the email I got from the UKGC explaining the new regulations in detail.

Somebody is incorrect here. Either Tradacasino is underprepared and not fully aware of the new regulations, or the UKGC is wrong in their explanation of the new regulations.

I have resorted to this complaint as I am now being ignored by TradaCasino customer service.
staus Unresolved
£20
Trada Casino - Lost all my trust due to payment issues
Well where do I start... 7 days ago I would have given this casino 5 stars, not only for there game selection but for there customer service (up until recently). everything was going fine until around a week ago I made a withdrawal for £255. It takes around 2-4 hours for them to process withdrawal usually, and then once its processed it goes into my account instantly if I use the TRUSTLY payment method. well this time it never, I received my email telling me it was processed so I go to check my bank and its not there? strange... anyway I go to speak to there live chat agent who tells me ''its definitely processed on our side'' so that leads me to believe it was trustly at fault. anyway I contact trustly via email and also Trada's Banking email address to see if what the next step is.. I get a response from Trada telling me they have cancelled my withdrawal and I need to request it again. anyWAY I do this and it goes through as it should this time round. now 2 days ago I won another £450 and im literally going through the same process literally 1 day after the first situation was resolved. I've now been told this has been an ongoing issue over the holiday period and that I need to wait for them to speak to trustly to sort the issue. so instead of advising there customers that there may be an issue with withdrawals they just don't even bother to acknowledge it and even when it does mess up they don't tell you for 40 HOURS!!! I've lost all trust with this casino i've heard of the saying ''quick to take money but opposite when paying out'' and they have taken it to a different level. they obviously dont value there customers if they did they would have enough respect and loyalty to advise on any 'issue' thats occuring, which in turn would give people the choice before they make a deposit or even withdrawal.
staus Resolved
£450

Complaint Statistics

Resolved 14
Avg. Amount $ 8,798
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
7.5/10 297 reviews

Top reviews from our players

Limited but okay selection of slots nice first deposit bonus.

Tried 3 different devices and could not get the touch feature for any of the Netent games to work nor gain the control to stop the reels by clicking while playing on a desktop (again on the Netent slots). For me that's a real turnoff! :(

Hard to say, when you can not play on slots you would like to.

Some slots not working. For example Black Widow new slot.

I joined this casino a while back and received a no deposit bonus. But never made any winnings from it. I decided to make my first deposit of $20 and received 100% and 50 free spins on Twin Spin. The wagering attached was x25 the bonus amount, which amounted to $500. I started with Fisticuffs and placed bets of $0.40 and within 10 spins I won the 3 wild symbols on 1 line which means the whole reel turned wild horizontally. After the re-spin more wilds appear on reel 1 but not 5 and the winnings were more. I think I managed to win $90 with 1 spin. I tried to complete wagering on many other games because I could only play NetEnt games. I didn’t bother to try Pari-Play because I researched their RTP and they were 95% and below and I didn’t want to risk it. I managed to complete 90% of my wagering but in the end I lost it all. I never made it to withdraw, but I believe you will receive your money in a few hours.

They do from time to time offer nice bonuses and some no deposit free spins when they release new games which is nice.

I spoke to live support, they are quick, eager to help where they can and very friendly which is a huge plus.

But in the end this is another casino with a high rating and trusted certificate which I couldn’t use to my full extend. I feel this casino only have games from Netent, Microgaming and Pari-Play which is limited in my opinion for a casino with such a high rating. This means my choice of slots is limited because my country are not allowed to play Microgaming slots and I easily can get boring of NetEnt games.

The other thing I didn’t like was the Netent slots did not have quickspin feature option on any of their games. This was a huge issue for me as I like to certain slots on quickspin mode as I win a lot more this way. So I would rate this casino a 6/10.

I like the game providers and that was the main reason I started playing here. I am a hopper and like to switch regularly.

Simple questions about wager conditionds could not be answered by the extremely rude support team. So no reason for me to stay here.

Hi Samuel, Thank you for the feedback. If possible, could you provide more details on the chat you had with the support team? If you had a bad experience it is extremely important that we look into this for you. It is worth nothing that our Live Chat facility operates from 9am - 11pm (GMT) therefore if you played your registration spins outside these hours the support team would not have been available to help you until the morning. Thanks in advance! Rachel.

user avatar

I have to make another review of this fantastic casino!

All the support members are doing a great job. You can not compare this to any other casino. Just the best support! (I'm registered in 40 casinos)

Also the fast payouts and the nice games make this really a nice place to play.
Again: 10 Stars!!!

I have really no idea what I can say... There is no WMS. That's all I can admit to negatives... Trada is just: FUN, FAST, FAIR !!!

What a lovely review :) Thanks so much for the feedback, it means a lot to us. Rachel.

user avatar

I wrote a review on Trada Casino in Feb n have to do another one. There are not enough stars to recommend this casino highly enough.... n what makes this casino exceptional is the support staff n customer service of going above n beyond to help you out n trying to put a smile n laugh in your day no matter how busy they are they always will make time to have a chat, and help you out as much as they can, to Liam, Han, Jack, Greg, Nikki, James n Joe for your endless support n commitment to showing me that their are people out there willing to thank someone for their loyalty.

I have tried other casinos n some of the platforms n layouts are better but their support staff is where they are let down... n to the majority of people that's what counts, especially when you dealing with money.

For anyone looking for a new casino this one is it... Super fast withdrawals easy document process, great platform n range of games both desktop n mobile.Only thing I would like to see is the play n go games then all my wishes would be granted lol. Once again thanks to the awesome support staff, whoever is your manager must be awesome because you can't get a team as United unless your management is at the top of their game. Again thanks Trada for putting some light into my day!!!!

Inactive user
10/10

I like everything, they have a very good diversity of games, good customer service. Fair payouts.

Nothing at all I cannot fault this casino is one of the best.

Have to say this is one of the best casinos I have played at to date, super fast withdrawal time awesome, support staff who are more than willing to help you with the most trivial questions n willing to go above n beyond if something isn't working right.

Don't have a mobile app yet, but I'm sure that is on its way.

Best casino I played ! Very fast documents verification, very very fast cashout!

Deposit: 12.02.16 18:34. Sent documents for verification: 12.02.16 18:34 > Documents approved: 12.02.16. 19.01. Ordered withdrawal: 12.02.16 19.30 >received my money on skrill at 12.02.16. 20.01 !!!!

Only view game providers... but ok for me. Wish to see WMS in the future here :)

Very fast withdrawals to e-wallet, did not give run around with verification.
Very friendly live chat.
Games run smooth no lag, I like it very much.

Nothing to add here, no problems with any aspect of Trada casino.

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