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Trada Casino is closed, please try these instead:

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Trada Casino

Player Rating 297 reviews
7.4/10
297 reviews
Complaint Response 19 complaints
2 days avg. 19 complaints
What we like
  • Live chat
  • Proven fair by TST and iTech Labs
  • Wide range of games
What we don’t like
  • Support not available 24/7
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Trada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://tradacasino.com
Established
2011
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, German, Norwegian, Finnish, Spanish, French
Casino Type
Instant Play, Mobile

Trada Casino is a modern online casino. Players at Trada Casino can experience a wide variety of slots, table games, and other casino specialties from Microgaming, NetEntEvolution Gaming, Play'n GO, Playson and other popular suppliers. The site features a mobile casino for iOS and Android players. Trada Casino is available in English and is licensed by the UK Gambling Commission and Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, players residing in some countries will not be able to open an account at Trada Casino. These countries include Australia, Serbia, Sweden, Italy, Spain, and the United States. For the full list, please refer to the 'More casino details' tab.

Mobile Gaming

Players at Trada Casino can enjoy playing their favourite games on any mobile device, on the go. What’s more, users can find numerous popular games such as The Twisted Circus slot, Wolfheart slot, Thunderstruck Slot, and many more favourites.

Security and Fairness

All of Trada Casino’s web pages are encrypted with the industry standard of 128-bit SSL from COMODO, a leading security firm. This technology is the same protocol used by all reputable merchants and banking institutions to keep anyone from reading private information. As such, players can rest assured that their information is safe.

As part of its Isle of Man licensing requirements, Trada Casino has its games routinely audited by independent agencies TST and iTech Labs. These audits continue to show that all of the games at Trada Casino are genuinely random.

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StallCation

Complaints

Read the complaints other players have left for Trada Casino. Learn more about complaints.

Show all complaints
Trada Casino - Ignored gambling regulations and allowed me to deposit and gamble before verification
I opened my Tradacasino account at the end of March of this year, but did not first deposit until late May. On the 27th of May 2019, I first deposited into my TradaCasino account and was able to gamble. 2 Days later, on the 29th of May 2019, I was asked for ID to verify my account. Under the new regulations that came in on May 7th of this year, that is now against the terms of their license. I should not have been allowed to deposit without verification.

I contacted Tradacasino about this via email, and was told that because I opened my account before May 7th, I fall under old regulations and this not eligible for a refund of funds. I believe this to be false. Under the new regulations, all unverified customers need to be verified before being able to deposit. I was able to deposit after May 7th without verification. I believe this to be a clear violation of their license. I have contacted the UKGC about this, and they tell me that I am correct in thinking this and that all customers must be verified regardless of when the account was originally made.

Due to this, I believe I am eligible for a refund on the funds deposited as they should not have been allowed to be deposited without verification anyway.

I have attached screenshots of when I first deposit and when I was asked for ID. I have also attached screenshots of Tradacasino telling me I fall under old regulations. Finally, I have attached a PDF of the email I got from the UKGC explaining the new regulations in detail.

Somebody is incorrect here. Either Tradacasino is underprepared and not fully aware of the new regulations, or the UKGC is wrong in their explanation of the new regulations.

I have resorted to this complaint as I am now being ignored by TradaCasino customer service.
staus Unresolved
£20
Trada Casino - Lost all my trust due to payment issues
Well where do I start... 7 days ago I would have given this casino 5 stars, not only for there game selection but for there customer service (up until recently). everything was going fine until around a week ago I made a withdrawal for £255. It takes around 2-4 hours for them to process withdrawal usually, and then once its processed it goes into my account instantly if I use the TRUSTLY payment method. well this time it never, I received my email telling me it was processed so I go to check my bank and its not there? strange... anyway I go to speak to there live chat agent who tells me ''its definitely processed on our side'' so that leads me to believe it was trustly at fault. anyway I contact trustly via email and also Trada's Banking email address to see if what the next step is.. I get a response from Trada telling me they have cancelled my withdrawal and I need to request it again. anyWAY I do this and it goes through as it should this time round. now 2 days ago I won another £450 and im literally going through the same process literally 1 day after the first situation was resolved. I've now been told this has been an ongoing issue over the holiday period and that I need to wait for them to speak to trustly to sort the issue. so instead of advising there customers that there may be an issue with withdrawals they just don't even bother to acknowledge it and even when it does mess up they don't tell you for 40 HOURS!!! I've lost all trust with this casino i've heard of the saying ''quick to take money but opposite when paying out'' and they have taken it to a different level. they obviously dont value there customers if they did they would have enough respect and loyalty to advise on any 'issue' thats occuring, which in turn would give people the choice before they make a deposit or even withdrawal.
staus Resolved
£450

Complaint Statistics

Resolved 14
Avg. Amount $ 8,798
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
7.5/10 297 reviews

Top reviews from our players

Fast and easy website clear terms and conditions. Excellent bonus and very fast withdrawal times. Fun and fair to play and excellent customer service from live chat hosts. Any issues are solved quickly and with a friendly manner. Fantastic game choices with new games added frequently something for everyone best casino site

Lots of games, decent deposit bonuses, fast withdrawal. I like that they offer no deposit bonus spins sometimes also. Support is very good sometimes but can also be very rude and unhelpful

Payout rate doesnt seem very good, lots of dead spins and i dont like that they have changed the min deposit to £10 when it use be £5 but overall a decent casino to play at now and again.

Nice games and fast withadrawls. Nice campaigns and bonus especially the offers of free spins upon deposit.
The live chat help very fast en honestly, in total trada casino is a trusted good casino

Most games avaliable. Good customer service. Easy to navigate the site and a quick deposit system. Easy to find chat button and help is normally quick to respond.

Took too long to be verified. Would like to see a better interface and able to have fav games at the top of the screen. Would like to rate games as you can on playojo

They have a good selection of games and a friendly and helpful chat team. Fast withdrawal as well they also do try to keep up with the new games being added quite frequently so there is always a new game to test out and make things more interesting.

The bonuses good do with improving a lot of online casinos offer big deposit bonuses now a days maybe a system or survey to find out the casino players preferred bonus of play.

Good choice of games and easy to use, good sign up bonus and plenty of bonuses. I have enjoyed playing so far and will carry on to do so as long I enjoy it

I don't receive texts with offers and bonus just emails which often go in the junk mail so often miss them. Game layout could be a bit better had to search a while to find certain ones and some are a little slow

Good wide range of games, very friendly staff. I like that you can lock the withdrawal. Good chat response time. One of my favs. Every Thursday they treat you to free spins, more often than not, they're wager free... tends to happen if deposited that week.

Instead of the spin bonuses working on the odd occasion they will provide the cash value, prefer the spins but very minor negative otherwise all good.

Fastest pay outs I have experienced. No more reversing withdrawals for me 😊always able to contact with any or all issues. There are a few slots I tend to stick with and they can be found on trada

Nothing to dislike. I’ve been a member of numerous sites but now only play on trada and two others. Due mainly to the quick payouts and particular games

Its fair quick pay out and customer service is good. Easy to load good software. Many freebies which are always welcome. Overall very good casino....

Need more selection of games such as nyx. Cannot see the rtp before playing the games like u can on leo vegas
This is huge let down and solely the only reason I will choose leo vegas over trada

Amazing array of slots and live casino, great customer service, always ready to help. Unmatched withdrawal time between 1-6 hours I haven’t seen any casino come close

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