PokerStars Casino - Temporarily restricted my account, still waiting for resolution a week later

Dear UHMOHHER,

Our verifications team have emailed you with the required documentation that you need to send.

Should the documents you send be acceptable, your account will be reinstated.

Regards
Pokerstars

I sent all the necessary documents that pokerstars requested.

3 days ago I sent documents that pokerstars asked. Still no answer. And still my account is restricted.

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hi Uhmohher,

Thank you for reaching out and our sincere apologies for the late reply.

We see that your documents were processed and accepted, and that your account was reinstated on 22-06-2019.

Should you have any further questions, you can contact us by clicking on the Help Button on the website or in the Poker client.

Kind regards
PokerStars

Dear @uhmohher,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.