PokerStars Casino Complaints - Withdrawal & Other Problems

PokerStars Casino - Account has been restricted for more then a week without any information

My account has been restricted because of an security investigation. It says it should only take a few minutes but it is now more then a week that i ...

PokerStars Casino - Account unjustly frozen with almost £13K balance, still no news after days of waiting

Hi, My Account was frozen on April 25th at midnightish shortly after winning a large amount of money. In total I have 12-13000 on the account. I have ...

PokerStars Casino - Account frozen with pending withdrawal and funds still in

Account was open on 30 March and I deposited 3 x£100 via PayPal. I with drew $600 in winnings. Got £300 paid back to the PayPal with the balance ...

PokerStars Casino - Account restricted following a routine security investigation

Good afternoon,as of 2 days ago my Pokerstars account has been restricted, directly following a deposit from my side. It is notable that the deposit ...

PokerStars Casino - Account frozen for weeks with no reason

My account 394090423 was restricted pending ''a routine security investigation'' March 26th right after deposited 25$. Even though they said this ...

PokerStars Casino - Too long account verification process

Hello. Have played on pokerstars casino and all looks great untill verification process.On 20 April deposit 5$ and after that my account is going ...

PokerStars Casino - Restricted account, no further assistance

Hello, my pokerstars account has been restricted for almost a week now. Due to Routine security investigation that is supposed to be resolved in" ...

PokerStars Casino - Holding $39k balance and not responding

Let me start by saying I have been a pokerstars customer for years, and never had any issues. I deposited $1k on Wednesday [10/04/19] and start ...

PokerStars Casino - Account restricted pending ''a routine security investigation''

Hello. I am currently being ignored by PokerStars Casino regarding my account being restricted randomly. I deposit with toditocash method and I couldn ...

PokerStars Casino - Closed my account but wont say why

Hello,After I lost $900 a few days ago, I got an email from Pokerstars 2 days after, that my account was closed. They appeal to the 'Terms of Service ...

PokerStars Casino - Account Closed While Bonus Active With No Further Information

Hello,I submitted a complaint previously about this issue. It was rejected due to not enough information being available, so I will try to explain in ...

PokerStars Casino - Frozen Account & Funds, No Further Info

Hello. I am currently being ignored by PokerStars Casino regarding my account being restricted randomly. I was online playing a slot machine (the same ...

PokerStars Casino - Verification runaround

Hi,On Oct 3rd,2018 I opened a pokerstars account and deposited $60 US. An hour and a half later I first attempted to play but a pop up notice said my ...

PokerStars Casino - Freezing my account after making first deposit

Hi I am having a problem with Pokerstars on 7th August I deposited $22.27 using my friend's credit card since my card doesn't work online due to my ...

PokerStars Casino - Refusing to verify and reopen my account

Hi I have been on a ongoing battle with Poker Stars Casino to get my account reopened for the last 6 days. Basically I was playing and accumulated ...

PokerStars Casino - Two times in a row their slots freeze during winning feature

Hello, I have been playing at pokerstarscasino the last hours. While during a win at Legend of Shangri-La, the programm restarted and on the screen ...

PokerStars Casino - Account frozen then closed with vague explanation and without any further justification

So, I'm attempting this again, as there seems to be a misunderstanding as to what my is about. My complaint is that PokerStars Casino has closed my ...

PokerStars Casino - Frozen Account for No Reason

I joined Pokerstars on 11 March and deposited monies into the account. I tried to do a deposit wit ha bonus code but it never worked and thought ...

PokerStars Casino - Blocked my account and ignoring my messages ever since

Hello, i’m from sweden. It's been 16days since Pokerstars froze my account, the 15th day since they stopped responding to my mails and it's been 11 ...

PokerStars Casino - Account Verification Delayed

On December 4th I´ve deposited €500 on my Stars Account and wanted to play. However I´ve been told that my account is under a security ...

PokerStars Casino - Deposits Made Account Frozen No Response

Hi I am having issues with Pokerstars on 9th November I opened account and deposited £600. Straight after deposit I was met with your account is ...

PokerStars Casino - Account frozen without a reason

Hi, last Friday October 3th, i opened an account with PokerStarsCasino, i deposited 133 USD, i played live baccarat, my balance went up to 1450 USD ...

PokerStars Casino - Great Blue Free Spins Feature not finished due to software issue

My complaint comes after following all the rules from pokerstars.com or eu.I was in the middle of a great session on great blue and the casino went ...