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PokerStars Casino - Verification and payment taking too long

UNRESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Verification issues
Amount € 635
Posted on June 14, 2019

Hello,

I tried to withdraw 635€ from PokerStars about a month ago.

As a standard procedure they asked for my documents, which I sent them to a month ago. I have tried to contact customer service regarding getting my money but no answers.

Only answer I had was in Twitter and there customer service agent lied to me straight up and told someone is working on my case right now and I will receive answer soon. Now over a week has passed and they do not even answer my messages anymore.

This is getting ridiculous, I have been waiting a month to get couple documents checked and get my money, but they do not care or even answer anything which is really shady and very very poor customer service.

Hopefully I can get help here, please find attached my conversation where their customer service agent lied to me straight up.

PokerStars Casino Complaints

  • 137 of 171 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,797 USD avg amount

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