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PokerStars Casino - Closed account right after depositing €500, 2 months later the issue is still ongoing

UNRESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Amount € 500
Posted on June 17, 2019

I have been trying to contact pokerstars for over 2 months now barely ever getting a reply. I deposited 500e and they froze my account. After sometime they reached back and asked for documentation. This documentation has been sent 4 weeks ago and got a reply after 2 weeks that they have been sent to the relevant department. Since then no more replies. Spoke to them on facebook and numerous emails. Deposited 500 with no idea what is happening with my funds. This is ridiculous Over 2 months. No hint of what is going on and what is the delay with my funds being held and not being walked through. Utterly terrible. Shall take this to authorities as I'm sure you cannot keep funds withheld for such a long time without explanation.

PokerStars Casino Complaints

  • 101 of 159 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,833 USD avg amount

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