Hi, I have been 3 weeks with my stars account close without any reason and nobody answer my emails, this is incredible...When I try to play it says "your account has been twmporaly restricted pending a routine security investigation. I have been 8 years playing mid and high stakes on stars and this is not the way to trat the client
I will explain some more details about the case here. My account closed with 100,000 euros in, in 3 weeks I have not responded to any mail or just to explain why. A year ago I did something similar but it was solved in 5 days, but now it is happening already. I've been working with them for about 8 years and that's the way to treat a regular customer?
hi peibol_allin
your acocunt has been reinstated. please confirm so we can close this case.
Regards
Pokerstars Casino
AskGamblers
Dear @peibol_allin,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
AskGamblers
AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.
The case is being officially closed now.
Unresolved
$732
Unresolved
PokerStars Casino - I Can't withdraw my funds because my accounts restricted for the last 6 weeks
Hello, I'd appreciate some help with an issue I am having. My pokerstars account as been restricted for a routine security review for 6 weeks. I can ...
Resolved
£654
Resolved
PokerStars Casino - PokerStars froze my withdrawal and then closed my account leaving me unable to access my funds
I withdrew the amount of £858.75 which I was told was being withdrawn in three separate methods 1 - £8.00 to my Skrill account (Instantly) - ( ...
Unresolved
$5,742
Unresolved
PokerStars Casino - Not withdrawal my dollar
After playing slot games on the PokerStars Casino website, my winnings are more than $5,724.11. But the pokerstars security team closed my account I ...
Unresolved
$2,000
Unresolved
PokerStars Casino - Casino has not paid out my winnings for six months
Hello!My PokerStarsCasino username : < username removed >After playing slot games on the PokerStars Casino website, my winnings amount to more than ...
Have trouble with PokerStars Casino?
