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PokerStars Casino - Account frozen and withdrawal blocked

RESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Posted on June 18, 2019

While attempting to make a withdrawl from my account on Friday the 1st of June I was logged out of my account, upon trying to sign back in to continue the withdrawl it told me my account was frozen and to contact suppor­[email protected]­oke­rst­ars­cas­ino.uk. After 10 days, and countless emails I have received no correspondence or recognition of this being dealt with.

AskGamblers
Posted on June 18, 2019

Dear @Rush1471,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

AskGamblers
Posted on March 16, 2021

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on March 16, 2021

Hi Rush1471,

Thanks for reaching out and our sincere apologies for the late reply.

After reviewing your account, we see a withdrawal request, made on 01-06-2019, of $71.00 or £54.66, this withdrawal was processed immediately, and the funds should have reached you within 10 working days.

Should you have any other questions, please contact us via the Help button in the client or the website.

Kind regards
PokerStars Casino

AskGamblers
Posted on March 17, 2021

Dear @Rush1471,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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