My Account is restricted since 10th of April! I always get the same message:
"Your account has been temporarily restricted pending a routine security investigation. We apologize for this delay.
These checks are usually completed within minutes, after which time your account will either be re-opened with full functionality, or you will receive an email explaining required next steps.
Should you wish to contact us, please head to our dedicated Help Center where you will find answers to most questions and ways to contact us."
I did get an email to provide valid id and other documents. I did send them via mail and via Help Center. I never got any reply. Even after polity asking again later - no reply. Tomorrow it's almost a whole month - what is supposedly resolved 'within minutes'.
Complaint Info
Disputed casino
Reason
Dear HORRZ,
Kindly note that the required documents have been uploaded and your account is now reinstated.
Please confirm so that we can close this complaint accordingly.
Regards
PokerStars Casino
AskGamblers
Dear @horrz,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
Indeed my account is reopend. Thanks for your work.
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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