PokerStars Casino - Account has been restricted for 2 weeks, no answer from support - Complaint Resolved

neoj3

My pokerstars.fr account has been restricted for 17 days now and I can't seem to reach the support in anyway, I answered to their initial e-mail quickly but since not a single soul in the support is willing to respond to me. I also have been trying to verify my documents for the past 3 weeks without any success either.

I sent several e-mails and also tried to reach them via the software support but none of it has worked. It seems that I'm not the only personn with this problem but I don't understand why the support won't send me at least an automated e-mail on the matter.

AskGamblers

This complaint has been reopened as per PokerStars Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

PokerStars Casino

Hi NeoJ3,

Kindly note that your account has been reinstated. Please confirm

Regards
Pokerstars Casino

AskGamblers

Dear @neoj3,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

PokerStars Casino - Account has been restricted for 2 weeks, no answer from support

Complaint Info

Disputed casino

Reason

PokerStars Casino Complaints

PokerStars Casino - Withdrawal issuess

PokerStars Casino - I Can't withdraw my funds because my accounts restricted for the last 6 weeks

PokerStars Casino - PokerStars froze my withdrawal and then closed my account leaving me unable to access my funds

PokerStars Casino - Not withdrawal my dollar