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PokerStars Casino - Account has been restricted for 2 weeks, no answer from support

Posted on May 16, 2019

My account has been restricted for 17 days now and I can't seem to reach the support in anyway, I answered to their initial e-mail quickly but since not a single soul in the support is willing to respond to me. I also have been trying to verify my documents for the past 3 weeks without any success either.

I sent several e-mails and also tried to reach them via the software support but none of it has worked. It seems that I'm not the only personn with this problem but I don't understand why the support won't send me at least an automated e-mail on the matter.

Posted on May 23, 2019

This complaint has been reopened as per PokerStars Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on May 23, 2019

Hi NeoJ3,

Kindly note that your account has been reinstated. Please confirm

Pokerstars Casino

Posted on May 23, 2019

Dear @neoj3,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

PokerStars Casino Complaints

  • 70 of 99 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,815 USD avg amount

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