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PokerStars Casino - Account is restricted for over two weeks, still no feedback

Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Posted on June 7, 2019

Hello, im try to contact for 13 days with security / support and no one response ,

I send already over than 15 mails and nothing, i know that they have many requests but is 10 days , its a long time

also i send all my papers id , adress etc many times to all mails support / security / invastigation

the messenge say. Your account has been temporarily restricted pending a routine security investigation. We apologize for this delay.

These checks are usually completed within minutes, after which time your account will either be re-opened with full functionality, or you will receive an email explaining required next steps.

Should you wish to contact us, please head to our dedicated Help Center where you will find answers to most questions and ways to contact us."

I did get an email to provide valid id and other documents. I did send them via mail and via Help Center. I never got any reply. Even after polity asking again later - no reply. Tomorrow it's almost a whole month - what is supposedly resolved 'within minutes'.

Posted on June 21, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

PokerStars Casino Complaints

  • 101 of 159 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,833 USD avg amount

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