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PokerStars Casino - Account frozen, deposit locked, no updates

Complaint Info
Disputed casino PokerStars Casino
Reason Verification issues
Amount $ 600
Posted on June 28, 2019

Hi. I opened an PS account I made a deposit and immediately my account was frozen. I was asked for verification documents and i sent them immediately. Still waiting for an answer from investigation staff. How long should this take? At least an answer if i need to send anything else... 600$ are frozen in the account.

PokerStars Casino Complaints

  • 101 of 159 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,833 USD avg amount

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