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PokerStars Casino - Account restricted due to ''a routine security investigation''

RESOLVED

Complaint Info

Disputed casino

PokerStars Casino
5 years ago

I am currently being blocked by PokerStars Casino regarding my account being restricted randomly. I deposit with the Rapid method andthey just restricted randomly my account is slchibom. I can't use my funds and I can't take them out. I have send them emails and they don't answer or give me a reason.

“Your account has been temporarily restricted pending a routine security investigation. We apologize for this delay.

These checks are usually completed within minutes, after which time your account will either be re-opened with full functionality, or you will receive an email explaining required next steps.”

AskGamblers
5 years ago

This complaint has been reopened due to the declared willingness on behalf of PokerStars Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

5 years ago

Dear Reqness,

our apologies for a delay in this matter. It was confirmed to us that your account was fully reinstated and you were notified about it in August. Can you please confirm?

Kind regards
PokerStars Casino

AskGamblers
5 years ago

Dear @reqness,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

5 years ago

I confirm that the problem is resolved, but it took wayyyy to long, waited for like 2 months

AskGamblers
5 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

PokerStars Casino Complaints

  • 206 of 218 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 3,545 USD avg amount

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