Ag Awards

PokerStars Casino - Froze account & not responding to emails

Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Posted on June 20, 2019

Poker stars froze my account over 2 months ago and despite me sending all info requested they have not responded to over 30 emails. There has been funds in the account for the duration of the freeze and they are withholding them.

I have sent emails to 3 separate email addresses including the standard support, CDD & customer protection.

I request the funds be refunded to my paypal account as soon as possible.

Posted on June 20, 2019

Dear @Luciekitching,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

PokerStars Casino Complaints

  • 101 of 159 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,833 USD avg amount

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