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PokerStars Casino - Froze account & not responding to emails

REJECTED
Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Posted on June 20, 2019

Poker stars froze my account over 2 months ago and despite me sending all info requested they have not responded to over 30 emails. There has been funds in the account for the duration of the freeze and they are withholding them.

I have sent emails to 3 separate email addresses including the standard support, CDD & customer protection.

I request the funds be refunded to my paypal account as soon as possible.

AskGamblers
Posted on June 20, 2019

Dear @Luciekitching,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

AskGamblers
Posted on October 6, 2020

Kindly note that after carefully reviewing and considering your case, the AskGamblers Complaint Team detected that another, same-issue complaint was already submitted under your username. Unfortunately, this is considered a violation of AGCCS Guidelines, section Multiple complaints referring to the same issue and is, therefore, rejected. 

AskGamblers
Posted on October 6, 2020


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