On Thursday 29 August I signed up to Pokerstars to play poker and casino. I played both and then later deposited £400 to play more casino, as soon as I deposited I got kicked out of my account and told it was frozen and Pokerstars would be in touch. I received an email saying I was flagged for routine security check and to send verification documents including, id, bank statements, photos of my credit card. I provided this information immediately, still on 29 August.
I have had no response or communication from Pokerstars. I have send numerous chasing emails as I have £400 sitting in the account and there is no explanation on what is going on. I am very concerned they are ignoring me and have stolen my money.