Complaint #226
PokerStars Casino
3 weeks of waiting and still no answering from support
6 years ago
1/2 years ago I made a profile that I decided to log in 1 month and a half ago. The email that I did is no longer used and deleted by Gmail, so I couldn't log in because I forgot my password (from this account, never played with "fitnessboks") and decided to create a new one (so much am I stupid to create a second profile with my personal information and want to cheat?). They contacted me and told me that I have a second account and that is against the rules, I explained to them that I did not know my password and the email was no longer active and I cannot recover it.
They said both accounts were frozen and I told them to delete the new account and give me a new password for the old account and change the email. We changed our password and email, and even wrote down my phone number for security. Then I made my first deposit without any bonus codes, etc., it took 1 to 4 business days in which I didn't receive my deposit and started writing to them in 1 week, what happens, they answered me no problem, it took time and so onwards, I calmed down! For the second week, I kept writing to them, and they went by the number saying that the translation had almost not arrived yet, I talked to the bank everything had arrived.
The third week I wrote non-stop again to the support and finally the result, they asked me for a set of documents that I clearly read and provided to them (ID, deposit document, debit card and my mobile operator's contract with a cash voucher for the purchase of a mobile phone with my three names, date and so on)! For two days I waited, on the third day I wrote again, they told me, a normal routine check took some time. After 3 weeks of waiting, I decided to put in my debit card 30 Bulgarian levs, of which 10lv pulled my fees because I rarely put money in it and it was minus (one of the reasons for making the first deposit with a local bank transfer).
I got home from the bank, deposited another $ 20 ($ 10) and directly put them in my account, I was very happy that while waiting for the routine check, I would play. However, I go in and tell me that my account is frozen again for some routine checking. I contacted them and they told me there was no problem "my patience was important to them". Two emails sent me that they would be sending me an account soon. It was 1 month and I began to write more urgently and with the warning that I would speak to a lawyer and things would go well. They answered me just one more time that "my patience is important to them". I sent them a second email saying I had lost a few tickets, one $ 5 bonus and a few more during this period.
They sent me an email and told me that all the benefits I would lose would be given to me when the account was released. This was my last contact with them and for over 6 days no one has been writing, replying or saying what is happening.
I do not want the money, I turn to you with the idea that you can help me or give me the right advice, so how can I proceed? Why didn't they tell me from the beginning that things wouldn't work out and just not make money at this casino. To me, this is a scam and they generate a lot of money annually from some people like me who have made small sums of $ 10, $ 20, $ 30 ... Right from the beginning, if they said I couldn't play from that account and if he was frozen, I would not make my money.
Pokerstars just wanted to make some money and then make me break a rule to freeze my account. Again, I share that the new account I had at the moment wanted to delete it and help me get my old one back to make money and play. Neither the new nor the old is played with money or is a legal deposit. I have provided personal information online and it puts me at risk, the risk of which has no positive benefits. To me, this is the misuse of my personal data!
They said both accounts were frozen and I told them to delete the new account and give me a new password for the old account and change the email. We changed our password and email, and even wrote down my phone number for security. Then I made my first deposit without any bonus codes, etc., it took 1 to 4 business days in which I didn't receive my deposit and started writing to them in 1 week, what happens, they answered me no problem, it took time and so onwards, I calmed down! For the second week, I kept writing to them, and they went by the number saying that the translation had almost not arrived yet, I talked to the bank everything had arrived.
The third week I wrote non-stop again to the support and finally the result, they asked me for a set of documents that I clearly read and provided to them (ID, deposit document, debit card and my mobile operator's contract with a cash voucher for the purchase of a mobile phone with my three names, date and so on)! For two days I waited, on the third day I wrote again, they told me, a normal routine check took some time. After 3 weeks of waiting, I decided to put in my debit card 30 Bulgarian levs, of which 10lv pulled my fees because I rarely put money in it and it was minus (one of the reasons for making the first deposit with a local bank transfer).
I got home from the bank, deposited another $ 20 ($ 10) and directly put them in my account, I was very happy that while waiting for the routine check, I would play. However, I go in and tell me that my account is frozen again for some routine checking. I contacted them and they told me there was no problem "my patience was important to them". Two emails sent me that they would be sending me an account soon. It was 1 month and I began to write more urgently and with the warning that I would speak to a lawyer and things would go well. They answered me just one more time that "my patience is important to them". I sent them a second email saying I had lost a few tickets, one $ 5 bonus and a few more during this period.
They sent me an email and told me that all the benefits I would lose would be given to me when the account was released. This was my last contact with them and for over 6 days no one has been writing, replying or saying what is happening.
I do not want the money, I turn to you with the idea that you can help me or give me the right advice, so how can I proceed? Why didn't they tell me from the beginning that things wouldn't work out and just not make money at this casino. To me, this is a scam and they generate a lot of money annually from some people like me who have made small sums of $ 10, $ 20, $ 30 ... Right from the beginning, if they said I couldn't play from that account and if he was frozen, I would not make my money.
Pokerstars just wanted to make some money and then make me break a rule to freeze my account. Again, I share that the new account I had at the moment wanted to delete it and help me get my old one back to make money and play. Neither the new nor the old is played with money or is a legal deposit. I have provided personal information online and it puts me at risk, the risk of which has no positive benefits. To me, this is the misuse of my personal data!
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