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Crazy Spins Casino is closed, please try these instead:

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Crazy Spins Casino

Player Rating 12 reviews
3.7/10
12 reviews
Complaint Response 13 complaints
5 days avg. 13 complaints
What we like
  • Good variety of games from Microgaming, Betsoft, and Play ‘N’ Go
  • Mobile version provided
  • Totally instant-play format with no downloads required
  • Live chat support available during business hours
  • Secured with SSL encryption
  • Proven fair by independent audits
What we don’t like
  • Live chat unavailable outside of business hours
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Crazy Spins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.crazyspins.com
Established
2011
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Crazy Spins Casino is an online casino with a simple instant-play interface that gets players spinning from the moment they sign up. It’s powered by Microgaming Quickfire, Play ‘N’ Go, Thunderkick and Betsoft, giving players a massive selection of innovative video slots and other casino favorites. Players can even access many of the games on their smartphone or tablet. Crazy Spins Casino is licensed by the jurisdiction of Curacao.

Restricted Countries

Crazy Spins Casino does not accept players who reside in the United States. Residents of all other countries are welcome as long as their laws do not prohibit online gambling.

Mobile Gaming

Many of Crazy Spins Casino’s slots and some other casino games can be played on most smartphones and tablets. Players can access the mobile version of the casino simply by logging in while on their mobile web browser. The games are virtually indistinguishable from their computer versions, ensuring that players can get a quality gaming experience no matter where they are.

Security and Fairness

Whenever players send sensitive data to Crazy Spins Casino, it is secured with the SSL encryption algorithm. This keeps anyone from stealing private information like bank account details, credit card numbers, etc. A privacy statement is also enacted to keep third parties from obtaining marketable information about players.


Crazy Spins Casino’s games are all routinely audited for fairness by reputable testing agencies like eCogra. We are confident that players will get a fair game here.

StallCation

Complaints

Read the complaints other players have left for Crazy Spins Casino. Learn more about complaints.

Show all complaints
Giving me the runaround with a withdrawal request
I deposited 2 lots of 20 pounds with 2 lots of 4 pounds bonus, I played for over 7 hours and at the end I had won over 400 pounds, so before I lost anymore I made a withdrawal request for 300 pounds and at the time there was not wager requirement in the box so I proceeded, which went through ok, saying pending so I had and email saying there were free spins available to me and as the only bonus and free spins I had received since joining was the the 4 pounds on every 20 pound deposited and my initial 5 free joining spins, I decided to ask about the free spins and the next thing I know there is 60 free spins in my account, so I played for a while and the after using the freespins I acumulated I can't remember about 350 pounds so I looked to withdraw again when I seen that there was a wagering requirement of over 7000 pounds, which took my breath away, so I realised that I would never be able to make another withdrawal so I just played away with the money that was in the account, knowing that I had made the withdrawal before hand, and thinking that it was safe. Anyway everything was ok as I though because it still said it was pending, but after 4 days, ( the usual turnover for withdrawal request is says in the tcs is 1 to 2 days depending on time) I asked what was happening with my withdrawal and I was told the first time that it would be done in the same afternoon, then they said there was a problem because they were installing new game and it would be the next day, then the next thing it was to be another 48 hours, so by this time I was really fed up with excuse after excuse, they asked if I could wait for another 48 hours for them to get the new games sorted and they would get it sorted, but before I knew it there was an email saying that I had over 4000 pounds still wagering requirement to meet before they could authorise my withdrawal, all this is just excuses, I no wagering requirement in the wagering space when I made my request, so I am still entitled to my winnings. I had the same problems when I mistakenly deposited 200 pounds instead of 25 pounds before, it took almost 2 weeks before they gave me it back and again I made the withdrawal request before playing, and speaking to the live help. Looking at some of the reviews on your site this is a major problem with this site, I have now emailed them asking them to close my account and put my winnings in my bank as per the tcs, and still getiting nowhere, I hope this time I have given you more information, I truly believe that everything I have done was done properly to allow me this withdrawal request.
staus Unresolved
£300
Lie after lie regarding my withdrawal
I deposited and played on this site I won £500 and was eventually told I had not wagered enough and had to spend over £800 to qualify for a withdrawal, this I did and still banked £230 on the 25th oct after a few chat host conversations I was told to submit my documents for verifying my account which I did and am now still waiting for my money I have 25 chat conversations and keep getting told different things, this is the last chat I had, sorry cant seem to be able to attach as a file 08:58:45 PM [Help Desk]Hello, Welcome to Casino Help Desk, how may I help you? 08:58:54 PM [Visitor] its now been 2 hours and still no email from accounts 08:58:56 PM [Visitor] karenmf 08:59:48 PM [Help Desk] Dear karen we are still working on it, please give us some more time, you will surely be contacted by accounts 09:00:38 PM [Visitor] you have had loads of time and this is now getting to be a joke is this site real 09:00:42 PM [Visitor] or a scam 09:01:25 PM [Help Desk] dear Karen we are real and geniune casino site....and we are sincerely apologize for the delay 09:01:55 PM [Visitor] why has it been delayed 18 days 09:03:06 PM [Help Desk] dear karen, we have issues with back office and email system, thats why its been delayed 09:03:41 PM [Visitor] I was told this 2 weeks ago then got told it was sorted why do you keep coming up with different excuses 09:05:02 PM [Help Desk] dear karen i am not giving you excuses, we believe high level of customer satisfaction...and your withdrawal will be processed today 09:06:09 PM [Visitor] i was told it had been processed already now your telling me its going to be today and i was supposed to have been sent and email and it was supposed to be resent 09:07:08 PM [Help Desk] yes, you will get email from accounts team today for sure, please give me sometime 09:07:13 PM [Visitor] i have all the chats records to prove this too 09:07:37 PM [Visitor] give you some time is 18 days not enough time 09:08:11 PM [Visitor] who am i speaking with please 09:08:20 PM [Help Desk] dear karen....i am asking for max. 30 mins 09:08:37 PM [Help Desk] we are not allowed to give our personal info to players 09:08:45 PM [Visitor] then you will tell me accounts have closed for the day 09:09:18 PM [Help Desk] no they will not leave before updating you 09:09:41 PM [Visitor] how hard is it to resend the supposed email 09:11:33 PM [Help Desk] dear karen, i am forwarding accounts message to you 09:11:43 PM [Visitor] on this chat 09:12:26 PM [Help Desk] i mean i am updating you what i got from the accounts team 09:12:52 PM [Help Desk] that they will send you email in next 30 mins 09:13:28 PM [Visitor] i am really not happy with the conduct of this site 09:14:09 PM [Help Desk] dear karen please believe me you will get email in next 30 min 09:14:18 PM [Visitor] ok 09:14:42 PM [Visitor] so by 16.15 gmt i will of heard from them 09:14:52 PM [Help Desk] sure 09:14:58 PM [Visitor] is that a yes 09:15:04 PM [Help Desk] yes 09:15:19 PM [Visitor] i hope i am not been lied to again and this one the time before 06:47:50 PM [Help Desk]Hello, Welcome to Casino Help Desk, how may I help you? 06:48:11 PM [Visitor] still not had an email from accounts like you said this morning karenmf 06:49:16 PM [Help Desk] dear karen accounts team updated us that they will send you email within 2 hours 06:49:42 PM [Visitor] I emailed you at 10 45 am this morning 06:50:22 PM [Visitor] you told me then I would receive an resent email 06:50:44 PM [Visitor] why do I need an email anyway for my money 06:52:56 PM [Help Desk] dear player you will get email from accounts regarding processing of your withdrawal 06:53:38 PM [Help Desk] we don't know the content of that mail, accounts team just informed us that within 2 hours they will contact you 06:53:52 PM [Visitor] ok 04:02:19 PM [Help Desk]Hello, Welcome to Casino Help Desk, how may I help you? 04:02:44 PM [Visitor] I was promised yesterdy my withdrawal would be paid out and its not 04:02:51 PM [Visitor] Karenmf 04:02:56 PM [Help Desk] I will check 04:04:28 PM [Help Desk] its been processed yesterday 04:04:41 PM [Help Desk] and you must have received an email from our side 04:04:51 PM [Help Desk] please check your inbox and spam box 04:05:07 PM [Visitor] No i have not and i have checked 04:05:24 PM [Help Desk] please confirm your email id 04:05:32 PM [Visitor] Please tell me wot the email sed 04:05:45 PM [Visitor] [email protected] 04:05:51 PM [Help Desk] email is sent by account so they only are aware of it 04:06:07 PM [Help Desk] email is correct 04:06:13 PM [Help Desk] I will ask them to resend you email 04:06:39 PM [Visitor] does it mean i will have my money or not 04:07:07 PM [Visitor] It still says pending on transactions 04:08:37 PM [Visitor] Defo no mail 04:10:25 PM [Help Desk] accounts said they will email you again 04:10:39 PM [Visitor] Ok 04:11:38 PM [Help Desk] sorry for delay as all they delay is due to documents was incomplete when they were submitted in first go 04:12:02 PM [Visitor] Ok 04:12:24 PM [Help Desk] is there anything else I can help you with this one was sent yesterday Chat Transcript 11:08:02 PM [Visitor] what time does your accounts team finish please 11:08:54 PM [Help Desk]Hello, Welcome to Casino Help Desk, how may I help you? 11:09:07 PM [Visitor] what time does your accounts team finish please 11:10:03 PM [Help Desk] Dear player accounts team still working today..they are already working late to process all withdrawals 11:10:11 PM [Visitor] all 11:10:58 PM [Help Desk] please wait for sometime, they will process your withdrawal also 11:11:18 PM [Visitor] already been waiting 17 days 11:12:21 PM [Visitor] just to let you know my email account will take emails from your accounts department 11:13:23 PM [Visitor] it wont go into spam and I have spend enough on my transactions for my withdrawal to go through and I have sent all my documents 11:14:14 PM [Visitor] jerry said my withdrawal would be fast trackedon friday 11:15:24 PM [Help Desk] dear player i am assuring you that your withdrawal will be done today 11:15:30 PM [Visitor] ok 11:15:39 PM [Visitor] thank you these are just from today and yesterday please help resolve this
staus Resolved
£230

Complaint Statistics

Resolved 5
Avg. Amount $ 284
Avg. Complaint Duration 8 days
Avg. Response Time 5 days

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Player rating
3.7/10 12 reviews

Top reviews from our players

I like Crazy Spins good games and payout work well. I got e-mail about new launch with the new owners or something. So sounds like it will get even better.

Support a little slow, but got answer after 48 hours and explanaition why so long time to answer.

The only thing that is good here is the game selection. Nothing more!

No support, no withdraw. Nothing at all! To other users. Stay away. You will lose your money if you play here!

Crazy Spins Casino offers a large number of Microgaming (Quickfire), Play 'N' Go and Betsoft games. The casino website looks good but it is not clear and the navigation is not easy.

For new players (at least it says so on their website) they offer 5 free spins without deposit and a match bonus of 100% + 100% match free spins bonus. Example: if you make a deposit of 50 you will have 50 deposit amount + 50 welcome bonus + 50 free spins so you play with 100 + 50 free spins with a note that the free spins expire 48 hours after you have taken the bonus. The wagering requirements for this bonus are 45 x deposit + bonus. For 5 free spins without deposit is only necessary to make an account on the casino and click on the activation link that you get from the casino. I did it all but I did not get my 5 free spins. Also nowhere on their website I did not found the information on which game you can take advantage of the 5 free spins.

Fortunately there is the live chat support. But when I tried to contact the support via live chat I got the following message: Sorry, we are unable to chat right now. So, their live chat was not available. That is really unpleasant situation. Because of situations like this I think that each online casino that cares about its customers should have a live help available 24 hours every day of the week. Contacting the support via e-mail is really impractical because there are situations when you need immediate help. This, in relation to their live chat support annoyed me so much that I decided to forget the 5 free spins and on the Crazy Spins Casino. Not only that, I decided to punish them by giving them a negative grade at the end of this review. For Crazy Spins I give only 4 out of 10 possible stars.

Nothing, i have never been so disappointed.

I have never been lied to and ignored as much by any site. I made a withdrawal on feb 2nd of 224 i did meet all wagering requirements etc i deposited almost 400 pounds so decided to bail out with my 224. i waited a week..nothing.. i have since emailed accts,support and management almost a 100 times.Ignored. live help are never there i believe they see your email address when you try to connect and ignore it if they see you regularly getting fobbed of.on odd occasion i have spoken to anyone they promise and give their word it will be sorted out on monday..monday never comes..try all week get them late on a friday..etc then it go,s on.i,m furious and frustrated.if they had a phone number i,d be on it no doubt to be ignored again. that angry i wish i could jump on a plane and chap their door.i dont even know who can help me with this.giving me grey hair.anyway my advice STAY AWAY.

I have asked to have my account closed and this has not happened, every time you request anything on this site you get told it will be sorted and nothing happens I have never know a site like this one i had to make a complaint to ask gamblers to get my winnings which I received (when ask gamblers got involved) now I have put a new complaint in to have my account closed

got my withdrawal of £230 into my bank this week thank you crazyspins

One of the most unreliable casino on the website with an almost impossible x45 wagering requirement to reach and they are trying to hide to users. You think it has to do with bonuses and free spins ??? NOT AT ALL !!! They are actually applying the same restrictive conditions for people who are making a simple deposit without using a bonus !!!

All I can say is I wish that I'd found this site before signing up to Crazy Spins Casino. I used to think it was a good site with decent bonuses and a great selection of slots.......until my first withdrawal request. I'm rating my experience with Crazy Spins as a negative one, purely on the service provided by the Support Desk and the lies and fobbing off they have dealt me over the last month...all over a modest withdrawal request of £90. I have today filed a complaint on this site.

I think it's important that you have confidence in the support provided by an online casino and the likelihood of getting paid your due winnings as and when you request them. As Crazy Spins Casino have woefully come up short in both departments, I would not recommend that anyone deposits their hard earned pennies into this very dodgy provider as you will not get anything back...YOU HAVE BEEN WARNED !!!

I'm just fortunate that I only deposited 2 small amounts and that my withdrawal was a relatively small amount too but then again, that isn't the point...I'm still waiting to see the money !!

Very disappointing.....AVOID !!!

Crazy spins casino using microgaming software presented by quickfire, betsoft software, and play'n'go software. I am not sure why casinos take so popular games from microgaming, and add to portfolio such not popular software like betsoft and play'n'go, it is make me feel that such casino happy to add any software, just to increase number of slots on site.

I played at crazy spins casino only once and i can say that my experience here is nothing, since i did not test customer support and did not do research about payouts. I was able to get 100% sign up bonus in this casino, and with 40$ deposit i had sweet 80$ to play with. But i made mistake when start playing, because i decide to play betsoft and play'n'go games for a bit, and this games was extremely unlucky for me, and while testing few slots with interesting for me name, i lost about 30$. So it was time to recover my losses on microgaming games, or at least i think so, so i open thunderstruck II, like always, and start spinning with 0.30$ bets. I come in bad time probably, because slot just start eating my money, one dead spin after another, and no any feature triggered. When slot eat my 30$ and left me with 20$ i trigger wildstorm, and i start thinking that it is time to recover my losses, and now i will see really big win, but Thor just come to laugh on me probably, and made only one wild reel on 5 reel, and it is paid me zero. I get angry, up my bet to 0.60 and lost left money within 5-10 minutes, without any chance to recover.

I rate crazy spins casino with 6 stars, because i did not test how this casino deal with withdrawal requests,and because i did not test customer support.

Whenever I am offered a free chip,specially if it comes to my email,well why not use it.So this casino Crazy Spins were having some promotion,although I think they still have the same one,they are giving 5 euro free chip for becoming theirs member.I did sign up talk to support and I was given the 5 free chip.

Well 5 euros is really small amount to win something,but still its something to try theirs games.This casino ispowered by Microgaming,which lately I am playing them a lot, with BetSoft and PaynGo providers.The first game I played here wll that was from BetSoftMamma Mia slot which I can say it is from my favorites from the BetSoft slots.I like this slot ,specially the fat cooker going around and makes pizza and I like the free spins also,which can be really paying off.

I played with the minimum bet 0.30$ per spin and in no time I finished my play time there ,because the game asnt loading like I wanted to be.I might change the slot ,maybe I could have more luck with Microgaming better ,but i stick to this game and lost it all.I like this casino because from then I am getting nice offers with free spinsand I mean a lot of free spins.They were offering 100% bonus and on top of that 100 and sometimes 250 free spins.

The only thing I didnt like is the free spins,well I dont like free spins like that,because getting 250 free spins ,but they dont tell you there is a catch there and that would be its only 1 active line during or buying those free spins.Well I have never deposited here so far,its just better if casinos gave you 30 or 50 free spins but to be included all lines not only 1 line.Well that was my experience there,so maybe if they change the promo with the free spins I might consider becoming theirs depositor!

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