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Crazy Spins Casino - Giving me the runaround with a withdrawal request

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maggian1 United Kingdom Message
Posted on 07 February 2015

I deposited 2 lots of 20 pounds with 2 lots of 4 pounds bonus, I played for over 7 hours and at the end I had won over 400 pounds, so before I lost anymore I made a withdrawal request for 300 pounds and at the time there was not wager requirement in the box so I proceeded, which went through ok, saying pending so I had and email saying there were free spins available to me and as the only bonus and free spins I had received since joining was the the 4 pounds on every 20 pound deposited and my initial 5 free joining spins, I decided to ask about the free spins and the next thing I know there is 60 free spins in my account, so I played for a while and the after using the freespins I acumulated I can't remember about 350 pounds so I looked to withdraw again when I seen that there was a wagering requirement of over 7000 pounds, which took my breath away, so I realised that I would never be able to make another withdrawal so I just played away with the money that was in the account, knowing that I had made the withdrawal before hand, and thinking that it was safe. Anyway everything was ok as I though because it still said it was pending, but after 4 days, ( the usual turnover for withdrawal request is says in the tcs is 1 to 2 days depending on time) I asked what was happening with my withdrawal and I was told the first time that it would be done in the same afternoon, then they said there was a problem because they were installing new game and it would be the next day, then the next thing it was to be another 48 hours, so by this time I was really fed up with excuse after excuse, they asked if I could wait for another 48 hours for them to get the new games sorted and they would get it sorted, but before I knew it there was an email saying that I had over 4000 pounds still wagering requirement to meet before they could authorise my withdrawal, all this is just excuses, I no wagering requirement in the wagering space when I made my request, so I am still entitled to my winnings. I had the same problems when I mistakenly deposited 200 pounds instead of 25 pounds before, it took almost 2 weeks before they gave me it back and again I made the withdrawal request before playing, and speaking to the live help. Looking at some of the reviews on your site this is a major problem with this site, I have now emailed them asking them to close my account and put my winnings in my bank as per the tcs, and still getiting nowhere, I hope this time I have given you more information, I truly believe that everything I have done was done properly to allow me this withdrawal request.

AskGamblers
Posted on 07 February 2015

Dear @maggian1,
Any update considering your complaint? Thank you.

maggian1 United Kingdom Message
Posted on 07 February 2015

No I have not heard anything, i have emailed them a couple of times since and still not joy, I have now asked them to close my account and put my cash back into my account, but all they have done is forward the email back to my self.

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