I requested a withdrawal on the 28th May. Spoke to online help and submitted my documents on the website and by email. Online help confirmed they had been received. No response, acknowledgment has been recevied. Have emailed the manager, the site several times but no response. The online help has been inactive for 2 weeks. I have tried morning, afternoon and evening. It is a substantial amount to me of £1500 and am really upset. I play on many sites and have never been ignored like this.