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Crazy Spins Casino is closed, please try these instead:

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Crazy Spins Casino

Player Rating 12 reviews
3.7/10
12 reviews
Complaint Response 13 complaints
5 days avg. 13 complaints
What we like
  • Good variety of games from Microgaming, Betsoft, and Play ‘N’ Go
  • Mobile version provided
  • Totally instant-play format with no downloads required
  • Live chat support available during business hours
  • Secured with SSL encryption
  • Proven fair by independent audits
What we don’t like
  • Live chat unavailable outside of business hours
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Crazy Spins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.crazyspins.com
Established
2011
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Crazy Spins Casino is an online casino with a simple instant-play interface that gets players spinning from the moment they sign up. It’s powered by Microgaming Quickfire, Play ‘N’ Go, Thunderkick and Betsoft, giving players a massive selection of innovative video slots and other casino favorites. Players can even access many of the games on their smartphone or tablet. Crazy Spins Casino is licensed by the jurisdiction of Curacao.

Restricted Countries

Crazy Spins Casino does not accept players who reside in the United States. Residents of all other countries are welcome as long as their laws do not prohibit online gambling.

Mobile Gaming

Many of Crazy Spins Casino’s slots and some other casino games can be played on most smartphones and tablets. Players can access the mobile version of the casino simply by logging in while on their mobile web browser. The games are virtually indistinguishable from their computer versions, ensuring that players can get a quality gaming experience no matter where they are.

Security and Fairness

Whenever players send sensitive data to Crazy Spins Casino, it is secured with the SSL encryption algorithm. This keeps anyone from stealing private information like bank account details, credit card numbers, etc. A privacy statement is also enacted to keep third parties from obtaining marketable information about players.


Crazy Spins Casino’s games are all routinely audited for fairness by reputable testing agencies like eCogra. We are confident that players will get a fair game here.

StallCation

Complaints

Read the complaints other players have left for Crazy Spins Casino. Learn more about complaints.

Show all complaints
Giving me the runaround with a withdrawal request
I deposited 2 lots of 20 pounds with 2 lots of 4 pounds bonus, I played for over 7 hours and at the end I had won over 400 pounds, so before I lost anymore I made a withdrawal request for 300 pounds and at the time there was not wager requirement in the box so I proceeded, which went through ok, saying pending so I had and email saying there were free spins available to me and as the only bonus and free spins I had received since joining was the the 4 pounds on every 20 pound deposited and my initial 5 free joining spins, I decided to ask about the free spins and the next thing I know there is 60 free spins in my account, so I played for a while and the after using the freespins I acumulated I can't remember about 350 pounds so I looked to withdraw again when I seen that there was a wagering requirement of over 7000 pounds, which took my breath away, so I realised that I would never be able to make another withdrawal so I just played away with the money that was in the account, knowing that I had made the withdrawal before hand, and thinking that it was safe. Anyway everything was ok as I though because it still said it was pending, but after 4 days, ( the usual turnover for withdrawal request is says in the tcs is 1 to 2 days depending on time) I asked what was happening with my withdrawal and I was told the first time that it would be done in the same afternoon, then they said there was a problem because they were installing new game and it would be the next day, then the next thing it was to be another 48 hours, so by this time I was really fed up with excuse after excuse, they asked if I could wait for another 48 hours for them to get the new games sorted and they would get it sorted, but before I knew it there was an email saying that I had over 4000 pounds still wagering requirement to meet before they could authorise my withdrawal, all this is just excuses, I no wagering requirement in the wagering space when I made my request, so I am still entitled to my winnings. I had the same problems when I mistakenly deposited 200 pounds instead of 25 pounds before, it took almost 2 weeks before they gave me it back and again I made the withdrawal request before playing, and speaking to the live help. Looking at some of the reviews on your site this is a major problem with this site, I have now emailed them asking them to close my account and put my winnings in my bank as per the tcs, and still getiting nowhere, I hope this time I have given you more information, I truly believe that everything I have done was done properly to allow me this withdrawal request.
staus Unresolved
£300
Lie after lie regarding my withdrawal
I deposited and played on this site I won £500 and was eventually told I had not wagered enough and had to spend over £800 to qualify for a withdrawal, this I did and still banked £230 on the 25th oct after a few chat host conversations I was told to submit my documents for verifying my account which I did and am now still waiting for my money I have 25 chat conversations and keep getting told different things, this is the last chat I had, sorry cant seem to be able to attach as a file 08:58:45 PM [Help Desk]Hello, Welcome to Casino Help Desk, how may I help you? 08:58:54 PM [Visitor] its now been 2 hours and still no email from accounts 08:58:56 PM [Visitor] karenmf 08:59:48 PM [Help Desk] Dear karen we are still working on it, please give us some more time, you will surely be contacted by accounts 09:00:38 PM [Visitor] you have had loads of time and this is now getting to be a joke is this site real 09:00:42 PM [Visitor] or a scam 09:01:25 PM [Help Desk] dear Karen we are real and geniune casino site....and we are sincerely apologize for the delay 09:01:55 PM [Visitor] why has it been delayed 18 days 09:03:06 PM [Help Desk] dear karen, we have issues with back office and email system, thats why its been delayed 09:03:41 PM [Visitor] I was told this 2 weeks ago then got told it was sorted why do you keep coming up with different excuses 09:05:02 PM [Help Desk] dear karen i am not giving you excuses, we believe high level of customer satisfaction...and your withdrawal will be processed today 09:06:09 PM [Visitor] i was told it had been processed already now your telling me its going to be today and i was supposed to have been sent and email and it was supposed to be resent 09:07:08 PM [Help Desk] yes, you will get email from accounts team today for sure, please give me sometime 09:07:13 PM [Visitor] i have all the chats records to prove this too 09:07:37 PM [Visitor] give you some time is 18 days not enough time 09:08:11 PM [Visitor] who am i speaking with please 09:08:20 PM [Help Desk] dear karen....i am asking for max. 30 mins 09:08:37 PM [Help Desk] we are not allowed to give our personal info to players 09:08:45 PM [Visitor] then you will tell me accounts have closed for the day 09:09:18 PM [Help Desk] no they will not leave before updating you 09:09:41 PM [Visitor] how hard is it to resend the supposed email 09:11:33 PM [Help Desk] dear karen, i am forwarding accounts message to you 09:11:43 PM [Visitor] on this chat 09:12:26 PM [Help Desk] i mean i am updating you what i got from the accounts team 09:12:52 PM [Help Desk] that they will send you email in next 30 mins 09:13:28 PM [Visitor] i am really not happy with the conduct of this site 09:14:09 PM [Help Desk] dear karen please believe me you will get email in next 30 min 09:14:18 PM [Visitor] ok 09:14:42 PM [Visitor] so by 16.15 gmt i will of heard from them 09:14:52 PM [Help Desk] sure 09:14:58 PM [Visitor] is that a yes 09:15:04 PM [Help Desk] yes 09:15:19 PM [Visitor] i hope i am not been lied to again and this one the time before 06:47:50 PM [Help Desk]Hello, Welcome to Casino Help Desk, how may I help you? 06:48:11 PM [Visitor] still not had an email from accounts like you said this morning karenmf 06:49:16 PM [Help Desk] dear karen accounts team updated us that they will send you email within 2 hours 06:49:42 PM [Visitor] I emailed you at 10 45 am this morning 06:50:22 PM [Visitor] you told me then I would receive an resent email 06:50:44 PM [Visitor] why do I need an email anyway for my money 06:52:56 PM [Help Desk] dear player you will get email from accounts regarding processing of your withdrawal 06:53:38 PM [Help Desk] we don't know the content of that mail, accounts team just informed us that within 2 hours they will contact you 06:53:52 PM [Visitor] ok 04:02:19 PM [Help Desk]Hello, Welcome to Casino Help Desk, how may I help you? 04:02:44 PM [Visitor] I was promised yesterdy my withdrawal would be paid out and its not 04:02:51 PM [Visitor] Karenmf 04:02:56 PM [Help Desk] I will check 04:04:28 PM [Help Desk] its been processed yesterday 04:04:41 PM [Help Desk] and you must have received an email from our side 04:04:51 PM [Help Desk] please check your inbox and spam box 04:05:07 PM [Visitor] No i have not and i have checked 04:05:24 PM [Help Desk] please confirm your email id 04:05:32 PM [Visitor] Please tell me wot the email sed 04:05:45 PM [Visitor] [email protected] 04:05:51 PM [Help Desk] email is sent by account so they only are aware of it 04:06:07 PM [Help Desk] email is correct 04:06:13 PM [Help Desk] I will ask them to resend you email 04:06:39 PM [Visitor] does it mean i will have my money or not 04:07:07 PM [Visitor] It still says pending on transactions 04:08:37 PM [Visitor] Defo no mail 04:10:25 PM [Help Desk] accounts said they will email you again 04:10:39 PM [Visitor] Ok 04:11:38 PM [Help Desk] sorry for delay as all they delay is due to documents was incomplete when they were submitted in first go 04:12:02 PM [Visitor] Ok 04:12:24 PM [Help Desk] is there anything else I can help you with this one was sent yesterday Chat Transcript 11:08:02 PM [Visitor] what time does your accounts team finish please 11:08:54 PM [Help Desk]Hello, Welcome to Casino Help Desk, how may I help you? 11:09:07 PM [Visitor] what time does your accounts team finish please 11:10:03 PM [Help Desk] Dear player accounts team still working today..they are already working late to process all withdrawals 11:10:11 PM [Visitor] all 11:10:58 PM [Help Desk] please wait for sometime, they will process your withdrawal also 11:11:18 PM [Visitor] already been waiting 17 days 11:12:21 PM [Visitor] just to let you know my email account will take emails from your accounts department 11:13:23 PM [Visitor] it wont go into spam and I have spend enough on my transactions for my withdrawal to go through and I have sent all my documents 11:14:14 PM [Visitor] jerry said my withdrawal would be fast trackedon friday 11:15:24 PM [Help Desk] dear player i am assuring you that your withdrawal will be done today 11:15:30 PM [Visitor] ok 11:15:39 PM [Visitor] thank you these are just from today and yesterday please help resolve this
staus Resolved
£230

Complaint Statistics

Resolved 5
Avg. Amount $ 284
Avg. Complaint Duration 8 days
Avg. Response Time 5 days

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Player rating
3.7/10 12 reviews

Top reviews from our players

Crazy Spins Casino is a very very tedious and bad experience for me, and an experience I've hopefully to avoid in the future.

There was a single review available for this casino at the time of writing this review, and it says how the site will never pay out your money, which I've found to be true in two ways : 1. You don't win anything , 2. You can't withdraw anything .
Of course you know the registration was fast and all, and it worked out but the thing is I found myself not winning anything for the whole duration of the time, and it had me thinking that it might be a possible rouge casino.

The thing is I wanted to play in this casino because it was Microgaming in a combination with some other software, so it had me thinking it was trustworthy and I'm kind of a die hard fan of Microgamins as well.

My deposit was 10$, and I can't believe that for the duration of my money I didn't have a single scatter, no bonuses, no free spins, no connections, no decent reels.
The balance was just slowly reaching 0, 0.2 by 0.2 bets. It was a long and tedious process and I should have went with better judgment and just went ahead and skipped this casino because it's a 10$ mark I'll never get back and the thing is when you don't want to play in a casino in which a security may be an issue, you get an certain fear about your credit cards as well, and how safe my ID is.

I have to say, as far as the software goes it works just fine, but then again I didn't win anything and I have certain trust issues, id rate this 3/10. I would NOT recommend playing here!

Crazy spins casino is licensed by jurisdiction of curacao.it is very simple and easy to play as it has so much variety of games included in it.as the name of this casino indicates that it provides free spins in a huge amount to play it ..

I like 3d games so much and it provides the players a lot of 3d games.i played here three-reel games .some of them are named as safari SAM,the dark knight rises,madder scientist etc. Being a die heart batman fan i was waiting to just get started with this game and i played this one for hours and hours and loved it. it gives you the bonus which you had never imagined the bonus is 200 free spins ..now that you called the casino of your dream.i love it as i played here with no deposit money and won the game with so much amount.its a micro gaming ,play n go and bet soft software embedded in it.

Their is something i would like to tell every one about this casino is that their are 99% chances that you will never get your money that you are trying to withdraw because as far as i know this is not a fair casino and it has been 2 years since i left this casino but still has not forgotten how much they troubled me for my money which i was trying to withdraw and since then i have never ever seen this casinos site except for today when i had to review it. They denied from accepting my passport as a valid ID proof which i think is the biggest id proof and they were just looking for reasons to stop my payment and eventually freezed my account.i would not recommend this casino if you want enjoy without any issue and trouble

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