Dear askgamblers. I have been a regular player in the past at Supernova casino. I made a lot of deposits with no success but after that I managed to hit a huge win of over £40k, whilst finishing bonus wagering requirements. I understand the casino has a term advising they reserve the right to pay in installments.
At the beginning this was 1k approximataely every 2 weeks, already extremely low. After a few of these payments The amounts lowered first to 500 then to 250. Now I can only get a 250 withdrawal approved. I had this win in July, and my balance is still 40k. So far I have received only £6300 from the casino. At the rate of £250 per fortnight it will be 8 years until I am paid.
I am keen to come to an arrangement here because I don't think waiting 8 years for my money is fair.All I am asking is the casino tell me what they think is a fair level of weekly activity on the account. I will promise this level of play that they ask. In exchange I ask that they are willing to process my withdrawals in 2k installments. This means at the current rate of a payment per fortnight (1 week to request then 1 week pending) it will only be around 1 year to receive all my funds.
The casino mentioned I am not a depositing player - well why would I deposit when I have a 40k balance and am getting paid this slowly? I would be more than happy to deposit again if cash was flowing both ways.
I have also played a lot on slots and table games since the win but this seems to have no effect in getting bigger installments paid.