Ag Awards

Extra Vegas Casino - Delaying my payment for over 15 days

Complaint Info
Disputed casino Extra Vegas Casino
Reason Delayed payment
Posted on April 4, 2019

So i used a deposit bonus on extra vegas about 15 days ago...finished the wagering the same day and requested cashout. I instantly uploaded needed documents...after a day or two i went to the site to see if there is any progress. Then they told the in the live chat they didnt recieve my proof of adress so that i need to upload it again, so i did and they accepted my proof of adress. Finally i was able to request a cashout....however since they dont have the option to withdraw the same way i deposited with what was credit card i needed to request a skrill cashout what i did. Then i asked in the live chat do i need to confirm my skrill account with a screenshot what is normal on any casino they said no. I asked when can i expect my withdraw to be processed they said 3-5 buisness days i said ok. they also said if they need any documents from me or anything i will get an email...what did not happen in thoose 5-6 buisness days, so i sent them an email to ask what is the response. then i went to the site to see there that my withdrawal is canceled without any notice. i asked live chat what is the reason then they said they need my skrill i sent them my skrill screenshot what they accepted and now i can request a new withdrawal. i thought finally this is it...but no. i sent them an e-mail today what is the fifth business days in my math to see why am i not paid yet to get a response that the 5-th of April is the fifth business day in their calculations. After i explained to them that in no way it can be the fifth we came to an agreement that 4-th of April is the last day. so i said ok i can expect my winning to be paid tommorow? on what they answered unfortunatly not, tommorow it will be probably reviewed and then maybe accepted ( what i doubt...i feel like they will find another reason to decline my withdraw) and then after another 5 business days it should be paid....what in total comes to about a month. i dont trust that site and i feel like they just dont want to pay me my winnings. the only reason i registered there was because i recieved an email from askgamblers promoting their casino so i figured it's safe to play i ask you askgamblers since you promote them to deal with them and make them pay me my winnings because i dont have the strength or nerves to deal with that casino or their rude live chat anymore. if you need any proof i can upload all the e-mails that were exchanged between them and me in the process. tnx

Posted on April 4, 2019

Dear @zeleni3p,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on April 4, 2019

Yes i realized i didnt put the amount when i allrdy submited the complaint...anyways the amount in question is 400€.

Posted on April 6, 2019

to update the situation....on the 4-th of april i recieved 2 e-mails from 2 different account managers on extravegas that they approved my withdrawal and that i will recieve my money in the next 24's been almost 48 hours and i still havent recieved the founds. i dont know what to expect from them anymore because they obviously dont keep their word :/

Posted on April 8, 2019

Dear @zeleni3p,

we really apologize that your withdraw have been delayed, the money sould be on your Skrill account now.
We are happy that you did choose to play at Extra Vegas Casino and also happy that you did win.

Extra Vegas team

Posted on April 8, 2019

Yes i did get my money today after only 3 weeks....all i can say is that you are the worst casino i have played on in my life and the next time i log in to your site is gonna be to close my account so i can forget about you and all of this what happened in the last 20 days. As far as askgamblers you can close this complaint since it is resolved

Posted on April 8, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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