- Mobile friendly casino
- Live chat available 24/7
- Several currencies accepted
- Manual flushing offered via support
- Several country restrictions
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WestCasino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
WestCasino is an online casino where members have access to tons of games like video slots, table games, and video pokers. Members can enjoy titles from multiple leading gaming providers including names like NetEnt, Quickspin, Nyx Interactive, and Pragmatic Play, to name a few. The site can be reached in several languages and can be enjoyed instantly or through their mobile casino. WestCasino is licensed and regulated by the Malta Gaming Authority.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here. These include players from Denmark, France, Romania, Hungary, Spain, Australia, Bulgaria, and the USA. The full list of restricted countries can be found under ‘More casino details’.
Mobile Gaming
WestCasino is also available for players who prefer gaming on the go. The casino can be reached from a mobile browser on most smartphone and tablet devices.
Security and Fairness
When it comes to security the site uses COMODO encryption services which keeps their players' personal and financial transactions secure.
They also use a random number generator to keep their games fair and random.
- E-Wallets 3-5 days
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Players can enjoy over 500+ games here which includes hundreds of video slots from the likes of NetEnt, and Quickspin. Players located in the UK can only play games powered by NetEnt. The casino is home to some of the newest and most popular games in the market and members can use the search engine to find their favourite games quicker. Titles include the Starburst Slot, Piggy Riches Slot, Electric Sam Slot, and Twin Spin Slot.
When it comes to table games players can also enjoy blackjack, roulette, and other classic games. These include French Roulette, Red Dog, Punto Banco and Baccarat.
There are also video pokers available too which include games like All American Double Up, Deuces Wild, and Jacks or Better.
A small selection of other games is also available.
Live Casino
At WestCasino, players who enjoy the thrill of a live casino environment are also welcome. In the live section, punters can find different versions of blackjack and roulette in addition to other popular games, with dealers available for play around the clock.
- +498007244103
Support
Players who need assistance can use the casino's friendly live chat facility which is open 24/7. Email and phone support are also available.
Complaints
Read the complaints other players have left for WestCasino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Pinkola, Thank you for the kind words! We surely are glad to have you playing at West and are glad to hear you're having a good time. Your input about the bonus wagering is greatly appreciated and of big help to us. This will definitely be sent to the proper channels for further review. And I am sure you know that our always-helpful support team readily customizes offers for you depending on the amount 😊 Best of luck to you and I hope you continue to have a pleasant experience here. Best Wishes, Ed Blake
Not much to like, they’re an average casino with an OK selection of games. They really need to up and improve or they’ll disappear like other casinos have before them.
They repeatedly send false and misleading offers via email. For example I was told I had 100 free spins because I had accumulated £150 or more in deposits that week. But then I was told I wasn’t eligible as I should have made 3 x £50 deposits and I had only made 2 x £50 deposits (and then several £30 and £40 deposits). They also send me regular false information and claims I’m eligible for more and I never am. Their agents on live chat are also very rude and I’ve reported them to the gambling commission.
West Casino has been established in 2017 but I only recently got to know the casino. I saw it on AskGamblers and thought it was new. Owner by Every Matrix group makes me trust them and I decided to register and create an account here. The signing up process was very easy and the fact that I could play in my own currency was even better. It had my favorite gaming provider which is push gaming, and because of that I decided that I would immediately take up a deposit offer.
They have a lot of slot providers, from Netent, Push Gaming, Blue Print and many more. They only missing provider which is one of my favorites are Play N Go. If they were to get that, I think they would be one of my top 10 casinos I would be playing at.
I saw the deposit offers were claimable using e wallets which made me very happy since I do not use a credit card. They had credit card, neteller and skrill available, however the minimum deposit with or without a bonus is 200 ZAR of $20.
During my play here, I made a huge win and had a feeling that I would make it to withdrawal stage. While completing wagering I decided to verify myself which took about 24 – 36 hours, cannot remember exactly.
Support is quick and most of the day available to assist with queries. They are knowledge able but always require management approval or management decision if you ask for something. I normally do the 15% cash back offer on my deposit since their wagering for their bonuses are very high to say the least. It was my birthday now in June and I ask support for a freebie and they said they could not offer anything to me. I am a low roller but make a lot of deposit here compare to other casinos
The fact that their loyalty scheme is a bit bad. You get 10 free spins as a freebie per week if you deposit $40 or more during that week. Also, no birthday gift and to level up as part of the rewards program you need to wager $5000 which is extremely high.
Hello FIEKIE247, Hope you are doing good. I believe my news will please you greatly; you can now access Play N Go games on our site as we added them quite recently. I also checked with the support team and managed to get you a nice treat since you could not receive a birthday bonus. Rest assured, we do our best to make a lot of good things happen here and we are not going to leave you out of it. Everything should be fine from now on too, and if you need anything feel free to send me a private message. Should you also drop by, you'll see a lot of changes have been made which includes the weekly bonus program, and things are just getting started. Your account deals remain active, with room for more also and we hope to see you soon! Wishing you a nice day. Best Wishes, Ed Blake
Casino seems good. There was lots of games and nice layout on the website. Live chat was also friendly.
I got worst experience what you can get as a gambler. I deposit 80 euros and I used bonus 70% what I got to my e-mail. I won my biggest win ever and I tried to withdrawal 6350 euros. There was something problem like I'm abusing bonus rules, because some other player have same IP-address and bonus was already used. MGA searched that situation and this actually happened. Bad luck maybe. That is the reason why I'm not trying to make complaint again at AskGamblers. I don't know who can be that another user. In Finland our IP-addresses (mobile broadband) are not personal so I think rules like this are unfair to gambler.
I can't understand why I can get bonus which is already used by same IP-address. There must be something information like "you are not allowed to this bonus, because its already used". That situation was not my fault. Westcasino gave back that 80 euros which I deposited. I'm still very unhappy for that experience and I hope you can do something that situations like this can never repeat again.
So when you 1st join West, like any reputable casino they need to verify your ID. This is a process which takes a few days but when it is done at least you know your safe. I have played at west for quite a while now and I love it! The Heroes in customer service are great, the withdrawal process is fast and easy..I have never had an issue withdrawing at all...you can keep up to date with deposits and withdrawals in transaction history...everything about West Casino is the best of the best...Highly recommend
Nothing all spot on...from deposits to withdrawals to choice of game...West now features live gaming...it is brilliant! All excellent
Hello FISHER20000 Your feedback is much appreciated, as well the support team is thrilled to read your kind words. We are very happy to hear that you are having a good time and of course .. Hope this isn't going to change. We are going to get even more games and I am hoping that you will enjoy those too, perhaps even find new favorites. You can private message me if there is anything that you need. Best Wishes, Ed Blake
West casino is a place I discovered earlier in March. I noticed somewhere a post saying that they offer free spins for new sign ups and of course it got my attention right away. However it wasn’t the reason why I decided to join them.
As I usually do, I first checked their reviews on Askgamblers and noticed that Askgamblers had an exclusive sign up bonus. The bonus I’m talking about was a good 150% match along with 100 free spins. They are one of EveryMatrx casinos and it’s been a while since I registered at an EveryMatrix casino simply because a great number of them are shutting down. Regardless I was surprised to see that the bonus carried 35x wagering requirements.
Before signing up I chatted with their customer support to see if the offer was really as good as it sounded and whether I was eligible for it. Support was very friendly yet professional and I was told that I was good to go and that the bonus carried 35x bonus wagering!
Rest assured I signed up through Askgamblers link and tried to make a 20eur deposit using AskGamblers code. The code showed up as invalid and after a conversation with support, I was told that Malta wasn't eligible for it. Then I proceeded with their standard welcome bonus and deposited 20 eur. I got a match bonus along with 100 free spins on Guns n Roses slot machine. The spins paid 21 eur and then I started playing Twin Spin. I hit a big win, almost 400x bet and wanted to check the wagering. Then I saw that the wager was much higher than it should be and I started a conversation with their chat representative, who turned out to be the Account Manager.
Long story short, the support had given me invalid information and in fact, the bonus had 35x deposit and bonus wagering requirements, which if I had known, I wouldn't have taken in the first place. Regardless, after a long conversation the Account Manager cancelled the bonus for me and I was left with nearly 110 eur balance. My greed took over and I lost the money eventually.
Overall I have mixed feelings about West casino. From one side I enjoyed the game collection, but from the other I didn't like the hassle I went through and the misinformation I was given. Therefore, if I play there, it will never be with bonuses.
Hello BLONDIE Hope all is good. Thank you for your feedback and we apologize for the misleading information from the support agent. Usually it didn't happen, yet we are happy that eventually it was sorted for you. We assumed the mistake and you are 100% right. The new agent that you talked to, is now aware of the most important information to give to players. As well the training was now improved, just in case. We aim to always give 100% accurate info, however if mistakes happen, we do our best to make up for it. Should you have extra time, in the future, I would personally recommend to double check this vital information (wagering, excluded games, if there is any max cashout for a type of a bonus) on every Casino's Terms & Conditions. It will probably take a few minutes extra, however the legitimate Casinos don't ever hide this information from T&C. As well you can double check on the page where you saw the promotion. For example on AskGamblers the wagering multiplier shows as (d+b) deposit + bonus. Nevertheless, now we have even more games if you decide to try them out, including Slots and Live Casino. Private message me if there is anything that you need. Best Wishes, Ed Blake
Nice layout on the website. Good bonuses and quick friendly live chat. I liked to play here. The games also made a great big win with small stakes.
The first withdrawl and approval of documents takes a long time. Big time and Play`n go missing. Maybe in the future, these too will come.
Hello FINNISH_PLAYER Congratulations for your great wins! As well, thank you for your feedback, it's much appreciated. We aim to get even more providers and although right now we have over 1,000 games, Our target is to have 2,000 games in the future and to include the 2 providers that you mentioned. Good luck in the future! Hope to see more big wins go your way! We aim to process all withdrawals within 48 hours, including the ones for new players that need verification. From your next withdrawals, you will witness very fast withdrawal times. Best Wishes, Ed Blake
I like that they have my favorite game and thats all
Live chat is not good, when I wrote that I want to close my account. I told them that there was too many dead spins and their reels lagged, and she said they had not had any complaints about this, but I see already complaints on here.
Hello SOSPORTY Hope you are well. Glad to hear that we have your favorite games, we plan to get more games every week. We had complaints about games lagging in the past, however none recently. We also checked with the tech team to be sure. On our end everything works in order. I would recommend to make sure you have a stable internet connection and that you use a fresh browser. I can see that you had a withdrawal request of more than you deposited in total, yet you didn't allow us time to process it. As well your account manager looked after you with a solid bonus on the house. You had some good wins and I am sure you had a good time as well until you stopped winning. Feel free to private message me in case there is anything else that you need. Best Wishes, Ed Blake
Nothing the casino don't care about responsible gaming.
I ask the Casino with an positive amount to closure my account immediately because I have a gambling problem. The Casino Team don't care. On next day they confirm they did something wrong an they apologize that they miss to set the limit but my money was not refunded. I informed everymatrix and MGA but no one react or in they opinion its my responsibly even with a sickness. Don't touch this Casino. Basel09
### Update ###
The casino is not acting responsible and not acting inline they own terms.
Dear West Casino I can show you emails, that my account was still open after I ask. I lose because my account was still open. I Have the email that the VIP manager confirm, that there was an issue. The compensation was only casino money but I want stopp gambling. I think you should take care of your responsibly and say the truth. MGA was also informed.
Hello Basel09 Hope my message finds you well. We fully support responsible gaming, and to show it, we offer the option to set limits / to self-exclude or take a cool-off period, are on every player's account since registration. It does not matter from what jurisdiction the player joins, every player has the option to self-impose playing limits or to get the account closed as they wish. As well it does not make a difference if it's about a new player / a player who is not verified, nothing would make a difference. Everyone has the option to set limits / restrict playing in any way they see fit, as well to take breaks / self exclude from their side. I can see that as soon as you said you have gambling issues, your account was closed by us. As well I can see a lot of positive wins as well as special 20% cashback deal on your account, when it was open, and as well extra solid free bonuses. We would have imagined, and hoped that you had a great time with your special custom perks. Best wishes to keep your gambling under control, as well please make sure to use responsible gaming tools that Casinos have in order to avoid overspending money & time. Regards, Ed Blake
Excellent customer service (Emmett) helped me with a bonus query, a withdrawal request giving me information on documents etc. Stayed online until I had completed this. Nice looking site, really fast withdrawal times, not a lot wrong really. Given full star rating thanks to customer service!
Sometimes you have to go through online help to receive bonus as it does not always go through.
Hello FISHER20000 Thank you for your review and kind words, I will also let the support team know and I bet they will be thrilled. We are glad to see that you are having a great time and hope you will keep getting those wins too. Fingers crossed and you can private message me in case there is anything that you need. Best Wishes, Ed Blake
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I am playing this casino now for some Time. They Have many bonuses, even the ones without making deposit. The chat is friendly and they always did the Best to help me out. I Have even won a tournament 😊. They Have promotions like reload bonuses or free spins. I Have won the last Time on free spins 100 eur 😁.
Maybe the wagering of bonus are too high. And by depositing Will it be great to be a le deposit less then 20 eur. Other dislikes I don't Have. And it would be Nice od the bonuses Will be for depositing less money then 50 eur.