West Casino

I enjoyed my time at WestCasino. The game selection is top-notch, and the support team is friendly and helpful. The welcome pack bonus and no deposit bonus were great ways to start and explore without risking my money. Overall, a solid experience!

I am playing this casino now for some Time. They Have many bonuses, even the ones without making deposit. The chat is friendly and they always did the Best to help me out. I Have even won a tournament 😊. They Have promotions like reload bonuses or free spins. I Have won the last Time on free spins 100 eur 😁.

Maybe the wagering of bonus are too high. And by depositing Will it be great to be a le deposit less then 20 eur. Other dislikes I don't Have. And it would be Nice od the bonuses Will be for depositing less money then 50 eur.

Not much to like, they’re an average casino with an OK selection of games. They really need to up and improve or they’ll disappear like other casinos have before them.

They repeatedly send false and misleading offers via email. For example I was told I had 100 free spins because I had accumulated £150 or more in deposits that week. But then I was told I wasn’t eligible as I should have made 3 x £50 deposits and I had only made 2 x £50 deposits (and then several £30 and £40 deposits). They also send me regular false information and claims I’m eligible for more and I never am. Their agents on live chat are also very rude and I’ve reported them to the gambling commission.

West Casino has been established in 2017 but I only recently got to know the casino. I saw it on AskGamblers and thought it was new. Owner by Every Matrix group makes me trust them and I decided to register and create an account here. The signing up process was very easy and the fact that I could play in my own currency was even better. It had my favorite gaming provider which is push gaming, and because of that I decided that I would immediately take up a deposit offer.

They have a lot of slot providers, from Netent, Push Gaming, Blue Print and many more. They only missing provider which is one of my favorites are Play N Go. If they were to get that, I think they would be one of my top 10 casinos I would be playing at.

I saw the deposit offers were claimable using e wallets which made me very happy since I do not use a credit card. They had credit card, neteller and skrill available, however the minimum deposit with or without a bonus is 200 ZAR of $20.

During my play here, I made a huge win and had a feeling that I would make it to withdrawal stage. While completing wagering I decided to verify myself which took about 24 – 36 hours, cannot remember exactly.

Support is quick and most of the day available to assist with queries. They are knowledge able but always require management approval or management decision if you ask for something. I normally do the 15% cash back offer on my deposit since their wagering for their bonuses are very high to say the least. It was my birthday now in June and I ask support for a freebie and they said they could not offer anything to me. I am a low roller but make a lot of deposit here compare to other casinos

The fact that their loyalty scheme is a bit bad. You get 10 free spins as a freebie per week if you deposit $40 or more during that week. Also, no birthday gift and to level up as part of the rewards program you need to wager $5000 which is extremely high.

Casino seems good. There was lots of games and nice layout on the website. Live chat was also friendly.

I got worst experience what you can get as a gambler. I deposit 80 euros and I used bonus 70% what I got to my e-mail. I won my biggest win ever and I tried to withdrawal 6350 euros. There was something problem like I'm abusing bonus rules, because some other player have same IP-address and bonus was already used. MGA searched that situation and this actually happened. Bad luck maybe. That is the reason why I'm not trying to make complaint again at AskGamblers. I don't know who can be that another user. In Finland our IP-addresses (mobile broadband) are not personal so I think rules like this are unfair to gambler.

I can't understand why I can get bonus which is already used by same IP-address. There must be something information like "you are not allowed to this bonus, because its already used". That situation was not my fault. Westcasino gave back that 80 euros which I deposited. I'm still very unhappy for that experience and I hope you can do something that situations like this can never repeat again.

So when you 1st join West, like any reputable casino they need to verify your ID. This is a process which takes a few days but when it is done at least you know your safe. I have played at west for quite a while now and I love it! The Heroes in customer service are great, the withdrawal process is fast and easy..I have never had an issue withdrawing at all...you can keep up to date with deposits and withdrawals in transaction history...everything about West Casino is the best of the best...Highly recommend

Nothing all spot on...from deposits to withdrawals to choice of game...West now features live gaming...it is brilliant! All excellent

West casino is a place I discovered earlier in March. I noticed somewhere a post saying that they offer free spins for new sign ups and of course it got my attention right away. However it wasn’t the reason why I decided to join them.

As I usually do, I first checked their reviews on Askgamblers and noticed that Askgamblers had an exclusive sign up bonus. The bonus I’m talking about was a good 150% match along with 100 free spins. They are one of EveryMatrx casinos and it’s been a while since I registered at an EveryMatrix casino simply because a great number of them are shutting down. Regardless I was surprised to see that the bonus carried 35x wagering requirements.

Before signing up I chatted with their customer support to see if the offer was really as good as it sounded and whether I was eligible for it. Support was very friendly yet professional and I was told that I was good to go and that the bonus carried 35x bonus wagering!

Rest assured I signed up through Askgamblers link and tried to make a 20eur deposit using AskGamblers code. The code showed up as invalid and after a conversation with support, I was told that Malta wasn't eligible for it. Then I proceeded with their standard welcome bonus and deposited 20 eur. I got a match bonus along with 100 free spins on Guns n Roses slot machine. The spins paid 21 eur and then I started playing Twin Spin. I hit a big win, almost 400x bet and wanted to check the wagering. Then I saw that the wager was much higher than it should be and I started a conversation with their chat representative, who turned out to be the Account Manager.

Long story short, the support had given me invalid information and in fact, the bonus had 35x deposit and bonus wagering requirements, which if I had known, I wouldn't have taken in the first place. Regardless, after a long conversation the Account Manager cancelled the bonus for me and I was left with nearly 110 eur balance. My greed took over and I lost the money eventually.

Overall I have mixed feelings about West casino. From one side I enjoyed the game collection, but from the other I didn't like the hassle I went through and the misinformation I was given. Therefore, if I play there, it will never be with bonuses.

Nice layout on the website. Good bonuses and quick friendly live chat. I liked to play here. The games also made a great big win with small stakes.

The first withdrawl and approval of documents takes a long time. Big time and Play`n go missing. Maybe in the future, these too will come.

I like that they have my favorite game and thats all

Live chat is not good, when I wrote that I want to close my account. I told them that there was too many dead spins and their reels lagged, and she said they had not had any complaints about this, but I see already complaints on here.

Nothing the casino don't care about responsible gaming.

I ask the Casino with an positive amount to closure my account immediately because I have a gambling problem. The Casino Team don't care. On next day they confirm they did something wrong an they apologize that they miss to set the limit but my money was not refunded. I informed everymatrix and MGA but no one react or in they opinion its my responsibly even with a sickness. Don't touch this Casino. Basel09

### Update ###
The casino is not acting responsible and not acting inline they own terms.

Dear West Casino I can show you emails, that my account was still open after I ask. I lose because my account was still open. I Have the email that the VIP manager confirm, that there was an issue. The compensation was only casino money but I want stopp gambling. I think you should take care of your responsibly and say the truth. MGA was also informed.