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WestCasino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 71 Reviews
5.5/10
71 Reviews
Complaint Response 42 Complaints
1 day avg. 42 Complaints
What we like
  • Mobile friendly casino
  • Live chat available 24/7
  • Several currencies accepted
  • Manual flushing offered via support
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


WestCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://westcasino.com
Established
2017
Licences
Malta Gaming Authority
Company
Affiliate Program
Languages
English, Finnish, German, Norwegian, French, Japanese, Spanish
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

WestCasino is an online casino where members have access to tons of games like video slots, table games, and video pokers. Members can enjoy titles from multiple leading gaming providers including names like NetEnt, Quickspin, Nyx Interactive, and Pragmatic Play, to name a few. The site can be reached in several languages and can be enjoyed instantly or through their mobile casino. WestCasino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Denmark, France, Romania, Hungary, Spain, Australia, Bulgaria, and the USA. The full list of restricted countries can be found under ‘More casino details’.

Mobile Gaming

WestCasino is also available for players who prefer gaming on the go. The casino can be reached from a mobile browser on most smartphone and tablet devices.

Security and Fairness

When it comes to security the site uses COMODO encryption services which keeps their players' personal and financial transactions secure.

They also use a random number generator to keep their games fair and random.

StallCation

Complaints

Read the complaints other players have left for WestCasino. Learn more about complaints.

Show all complaints
WestCasino - Casino not verifying account
On 8.9.2024, I had 1329€ after wagering a bonus, I withdrew the money and started verifying my account. I then uploaded a picture of my ID card to the site on the same day. On 16.9, they sent me an email (screenshot) saying that my withdrawal has been placed back in my balance, as I had sent them a "blurry" image of my ID, and hadn't send them an official bank statement yet. I then uploaded a bank statement, and new pictures of my ID card on 17.9.

As I hadn't heard anything from them, I contacted them through live chat on 31.9, and asked what is the hold up, since the verification of the documents should take only 1-3 days, as their site says. The live chat operative told me that they "trust" that the verification team is going to contact me once they are done with the verification, nothing else.

On 1.10 I again asked what is the hold up, and told them I'd contact AskGamblers on the following friday if my account hasn't been verified and money withdrawn because my verification is being held up for no reason.

On 4.10, they sent an email (screenshot) saying that, again, the pictures of my ID card are blurry (none of the pictures were blurry, other sites had accepted them without a problem). I humored them and sent them new pictures of my ID cards for the third time. I sent the pictures on 4.10, and waited again, and as I received no response I decided to contact the customer support through email on 10.10 (screenshot), and they told me that the documents I send have to be valid and that the finance team will check it "as soon as they can".

It's been 4 days since that and I haven't heard anything from them, so I thought its time to open a complaint here, as it seems they are just using delay tactics and trying to make me play the balance away.
staus Resolved
€1329
WestCasino - Operator deliberately ignoring emails

I have been trying to get in touch with WestCasino regarding a legal issue about their operator in my country of residence since December 11, 2022. Hence, I contacted them via e-mail on December 11 and 19 with my initial request. Since I did not get a response whatsoever, I sent follow-ups reminding them about my writings on December 20 and January 9 2023.

Please find proof of my e-mails attached to this writing. In the meantime, I got in touch with their live-chat several times, as I simply did not hear anything at all from their e-mail support. There, I was told, "Live-Chat support and e-mail support are to different departments and both cannot access each other's data." Hence, they could not tell me if they received any of my e-mails or were processing them. However, I was told multiple times I would receive an answer "soon".

Since that had not happened after one month, I decided to bring in my lawyer. Therefore, I needed my official transaction history on their Casino. On January 14, I contacted the operator again, asking for said transaction history. This time, after two days, I was told to contact their DPO - which I did. I have not heard from them since January 16.

On January 31 I resent my initial request with more detailed information. On February 3, I reminded them about my e-mail and asked for a confirmation of receipt. I have not heard from WestCasino since then.

I gave the operator the benefit of the doubt for some time. However, I have been waiting for almost two months now and have not heard anything at all (!) regarding my request. I would love to solve this issue through my lawyer, though I also do not get any responses from the operator's DPO.

WestCasino simply seems to be intentionally ignoring my request for whatever reason, as my e-mails clearly come through - since they responded to my request about my transaction history within two days. I had also thought that perhaps my e-mails did not come through, however, my e-mail provider always informs me within seven days if such a thing happened.

With this public complaint, I would like to utter my discontent about the way the operator is handling this issue. I would like to specifically point out that this complaint does not regard the legal issue behind my initial complaint (I will either try to find a solution with the operator itself or resolve the entire matter in court), but the way the support team simply ignores any of my e-mails. I understand requests sometimes can take longer to process, however having to wait almost two months without hearing anything really goes beyond anything I have seen before.

I am hopeful this complaint will encourage the operator to finally get in touch and find a timely solution to my request.


Kind regards

S

staus Resolved

Complaint Statistics

Resolved 38
Avg. Amount $ 2,258
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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Player rating
5.4/10 71 reviews

Top reviews from our players

Nice layout, fast chat and good software providers. The bonus is 100%+ 100fs on guns n roses. The verification procedure as i was told is 48 hours plus the withdraws via e wallet take around 48 hours as well.

I really like it at first since I had a call from promotion department for the welcome bonus and I deposited and won around 250euros. I sent the requested documents via email but after 24 hours I was asked to send the same docs that I had already sent but this time less than 3mb. This is preposterous, for a casino following this tactic in order to make the player roll back his withdraw. Plus I find it funny for an online casino to need 48 hours to check the documents and send a withdraw via e-wallet (skrill and neteller MUST be instant with a variety of time frame from 0 to 4 hours). Moreover, the slots from the second day started lagging painfully, so painfully that you already knew that you wont even get a scatter bonus (and yeah thats exactly what happened). I dont recommend this casino by any means. No go from me and a ranking of 8.32 is too much if you ask me

Hello KAYENNE23 Thank you for the feedback! We are looking to get even more providers and more games all the time. We would not use the tactic you described by any means, it was just that documents needed to be more clear that time. The finance department had a lot of withdrawals to process at that time and they have even more now, however the verification process is much smoother, you can check it out anytime. The games are in very good shape now, there have not been any issues with slots lagging from the beginning of our Casino. You were one of our first customers and you are always welcome back to see for yourself. Join our livechat in case there is any information you need, you know where to find us. Best Regards, Eduard Blake

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WestCasino News

Read all news about WestCasino, check for updates and stay tuned for exclusive bonuses.

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Feel the Luck of the Irish With WestCasino's 200% Up to €600 Welcome Bonus!
Promotion Feel the Luck of the Irish With WestCasino's 200% Up to €600 Welcome Bonus!

Whether you're Irish or not, you will love WestCasino's little St. Patrick's Day parade! Signing up via AskGamblers can boost your deposit by 200% up to €600 on three separate deposits! On top of that, you can also snatch 200 Bonus Spins for some of the finest online slots!WestCasino Wishes You a Happy St. Patrick's Day!Before joining that local parade, we invite you to check out the fantastic offer from WestCasino and sign up while it's still on!The offer consists of three separate bonuses, each of which can be activated with a minimum deposit of €20.Once you use up your bonus funds and Free Spins on Big Bass Bonanza Slot, you can proceed to offer No. 2.Finally, there is the third offer, which works with the same minimum deposit.Not bad, ha? Well, we thought you'd like it! It's worth mentioning that each bonus has a 35x bonus playthrough requirement attached to it before the casino lets you cash out.Visit WestCasino This St. Patrick's Day!Before we let you enjoy the patron saint of Ireland's day, we invite you to check out WestCasino's offer and explore the opportunities at this online casino. Of course, before activating any offers, please read the terms and conditions so you're all equipped and ready to play.Good luck!

Start Dreaming of a Golden Christmas With WestCasino!
Promotion Start Dreaming of a Golden Christmas With WestCasino!

If you’re looking to have the merriest Christmas (and we know you are), you’ve definitely come to the right place, our jolly friends! WestCasino has got a magical ticket for you that will take you straight to the North Pole!Until 26 December, join the casino's Workshop of Wonders to enjoy the snowy sights, make friends with Santa’s elves, and meet his enchanting reindeer, while you open a gift a day!A Golden Christmas at WestCasino!This is your chance for a Golden Christmas! The casino has powdered this promo with golden dust, offering you an opportunity to make a fortune! All you need to do is visit WestCasino every day, join Santa's workshop, and claim a free gift!Visit WestCasino and claim a gift every day until 26 December!Although not all gifts are the same, the casino promises each gift to be a wondrous surprise! All prizes will carry standard wagering requirements and some will even require you to make a deposit first, but that shouldn’t be an issue as you will be able to make the most of both your deposits and the prizes!Kindly note that General Terms and Conditions apply, so take a moment to read them before you start opening the gifts!Now, pack your bags and start the amazing journey towards your Christmas fortune!Good luck!

Hop Over to WestCasino to Dig For Egg-tastic Daily Prizes
Promotion Hop Over to WestCasino to Dig For Egg-tastic Daily Prizes

Golden eggs have been buried deep below the surface at WestCasino and if you help find them, you could win prizes that include no wagering spins, and percentage bonuses. There are seven daily prizes up for grabs which started on 14 April and runs until 20 April, so you still have plenty of time to hop over there and get involved. Spin the Wheel to WinEaster has landed at WestCasino and to mark the occasion you can grab a pickaxe and help the bunnies dig for the hidden eggs. To gain the upper hand you will be given the opportunity to find the golden eggs by spinning the Prospector’s Wheel every day until 20 April. Log into your account every day and spin the special wheel to claim some egg-tastic daily prizes.Every time you spin the wheel and find a golden egg you will be rewarded with a special prize. The golden eggs could contain casino spins with zero wagering, double bet spins, and huge match bonuses! Be One of the Lucky TenThe Old Western mining town of Rabbiton is hiding secrets, if you help to discover them you could also win a share of the total prize pot which stands at over £19,000!The prizes will be shared among the first ten lucky players as follows:1st Place - 40% of the prize pot2nd Place - 30% 3rd Place - 20%4th - 10th Place - 10%All prizes will be credited with the casinos' standard terms and conditions attached, this also applies to their standard wagering requirements. If you are lucky enough to win a prize, it can only be added to your account if you have no outstanding pending withdrawals, and a deposit may be required to claim some of the prizes. All that is left for you to do is dig, dig, dig! 

Uncover up to Four Daily Prizes at WestCasino
Promotion Uncover up to Four Daily Prizes at WestCasino

March is coming to an end, and so is the Majestic March promo that is taking place at WestCasino. There are just a couple of days left to enter, and you could win prizes that range from no wagering spins to massive bonuses. Your Luck is About to BlossomYou have until 31 March to get yourselves over to WestCasino, where luck blooms in Spring. During the last few days, they have been giving away prizes, but Lady Luck's blessing is about to end. So, don't wait around too long!You have just a couple of days left to infuse your playtime with a healthy dose of fortune, and all you have to do is visit the casino and make a daily pick.Log into your WestCasino account every day until 31 March and make a lucky pick to win a series of prizes.You can take part daily, and you can win a different prize each day. The prizes are being kept secret for now; it's up to you to find out what they are. How it WorksWhen you log into your WestCasino account, you will get a pick a day. You can pick any of the four coloured ladybirds, and underneath lies your prize. You could win bonus spins with no wagering, double bet bonus spins, and deposit bonuses. Some prizes will be on the house, whilst others may require a small deposit. You'll receive instructions with the prize to let you know how to claim it. All prizes will come with the casino's standard wagering requirements. This means you will need to play through your prize a certain number of times, and once the requirements have been fulfilled, any winnings left in your account are yours to keep.General terms and conditions also apply, and you will need to familiarise yourself with these before you play. The rest is down to you. 

Enjoy Fourteen Days of Festive Cheer and Gifts at WestCasino
Promotion Enjoy Fourteen Days of Festive Cheer and Gifts at WestCasino

Santa is getting ready to slide his way down the chimney, but he’s already left some gifts at WestCasino. The online casino has moved its entire operation to the North Pole this year as Santa has given them access to his secret vault. Inside lies his vast riches and you can try to win a share between now and 28 December.14 Days of Festive CheerHave you been naughty or nice this year? Whatever the answer is, it doesn’t matter because WestCasino made a deal with Santa to scrap the lists and allow everyone the chance to win.For the next 14 festive days, you will be able to choose from one of four daily gifts! These can range from frosty casino spins with no wagering, dashing deposit bonuses, or guaranteed freebies! And, all you have to do is be a member at WestCasino to get involved. Take a supersonic sledge ride to the chilly north pole where naughty and nice lists have been scrapped and prizes can be won.Santa’s Secret Vault will present you with four different vaults a day, to pick a vault to open you must log into your account daily. Behind each vault is a surprise gift to give you the merriest of Christmas possible!Choose Which Vault to OpenIt is entirely up to you which of the four vaults you open. Once you open it you can’t change your mind and the vaults will be reset for the following day. You could win any of the following:Hot spinsDouble bet spinsPercentage bonus with a deposit Casino spins - no deposit needed Cold hard Xmas cashNo deposit bonusesNo wager casino spinsYou can sled your way through the prizes, just remember to set a note in your diary to log into your account every day. You can only open one vault a day and you will be required to make a deposit to claim some of the prizes.You will be given full on-screen instructions along with the casinos’ full Terms and Conditions so there’s nothing you can do wrong. Just get your ice skates on and head over to the North Pole, we mean WestCasino now!

A Bundle of New Chances Come from WestCasino's New Year Promotion
Promotion A Bundle of New Chances Come from WestCasino's New Year Promotion

We know many of you are happy that 2020 is finally over. And as it turns out, 2021 already has many surprises. WestCasino has decided to be one of the first to stage a surprise for slot fans and host a tournament that can get you a slice of 2,000 Extra Spins!The race is on until 10 January and taking part in it requires only a few simple steps, so let’s see what they are.Start the New Year with Some Extra SpinsThe staff at WestCasino thought it would be a good idea to shake up things a bit during the otherwise sleepy month of January by hosting a race, designed especially for online slot aficionados.To take part, this online casino asks you to opt-in for the promotion first and let them know that you want to compete for a portion of the 2,000 Extra Spins prize pool.Before you start spinning the reels on selected titles (more about those in a minute), you should know that, in order to qualify for the leaderboard and the promotion as a whole, you need to play the games on at least three days and deposit a minimum of €100 during the promotion.The minimum stake on any of the participating games is set at €0.50, so make sure you don’t go below this bet size or else your wagers won’t count towards the promotion.We mentioned that WestCasino selected a few titles on which the race is available, but we didn’t tell you what they are. So here goes:John Hunter and the Mayan Gods SlotFrozen Gems SlotAloha! Christmas SlotIce Joker SlotBig Bad Wolf Christmas SpecialNew Year Riches SlotDivine Fortune Megaways Slot24k Dragon SlotThe prizes will be credited to winners accounts on 11 January, so don’t forget to check your casino balance! Each participant can claim only one prize, which is why you should make every spin count!   We saved the best for last: prizes! Those who come out on top can use the Extra Spins they scored on the following slots:600 - Dead or Alive 2400 - Gorilla Kingdom300 - Starburst200 - Dead or Alive 2180 - Gorilla Kingdom120 - Guns N' Roses100 - Gonzo's Quest50 - Twin Spin30 - Lost Relics20 - WilderlandSpin Your Way to WestCasinoBefore we let you go and make the most of the information we gave you, we’d like to remind one more time to pore over the casino’s Terms and Conditions and make sure we haven’t missed anything (we usually don’t, but it doesn’t hurt to double-check).Don’t forget to have loads of fun while spinning and climbing up the leaderboard! Good luck!

Jingle All the Way to WestCasino to Open Your Christmas Presents
Promotion Jingle All the Way to WestCasino to Open Your Christmas Presents

Are you ready to join Santa’s Fortune Factory for an amazing adventure filled with lucky elves, festive decorations, and fantastic prizes including free cash, no wagering spins and dashing deposit bonuses? Well, then you’ve come to the right place! WestCasino is hosting a December Special Promo available to all players, and all you have to do is pay the online casino a visit! Ready? Set… Go!Enter Santa’s Fortune Factory at WestCasinoOk, you’ve arrived just in time, as WestCasino’s Special Promo has just started and will last until 27 December 2020. The good news is the promo is open to all players, which means anyone who has an account with WestCasino can join in on the fun.Buckle up, because you’re about to jingle all the way to a legendary fortune with some valuable prizes in the form of free cash, bonuses and extra spins!So, make sure to look under the WestCasino Christmas tree, while the promo lasts, because what you’ll find there will fill your heart with joy and your pockets with money. Pick between four gifts every day, claim your prizes, and make this a December to remember!How It WorksEvery day throughout the promo you are given a chance to choose between 4 gifts. Upon opening a gift, you will randomly get either a special offer (increased percentage bonus, no wagering free spins for deposit, extra spins for deposit, percentage and extra spins for deposit) or a freebie (free cash or extra spins).Keep an eye on your inbox between now and 25th December, and you’ll find a very special gift just in time for Christmas.And, on Christmas day - plus another random day during the promo - you’ll get to open a jumbo present which will include a guaranteed surprise you will definitely enjoy! A bigger gift will appear which will contain a truly special prize, even better than the ones claimed before. Keep in mind though - the gifts inside the promotion page can be opened once per day only, for every player.A December to RememberNow that you know all the necessary details all that’s left to do is make this a December to remember - gather ‘round the WestCasino Christmas Tree and let it snow with these amazing prizes!WestCasino is home to some superior software providers like NetEnt, Quickspin, Play’n GO, Playson and Wazdan, so the amusement will be guaranteed!Before we let you go, we'd like to remind you to check the casino Terms and Conditions for any additional info about the promotion.Have fun and good luck!

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