WestCasino

I enjoyed my time at WestCasino. The game selection is top-notch, and the support team is friendly and helpful. The welcome pack bonus and no deposit bonus were great ways to start and explore without risking my money. Overall, a solid experience!

Ok looking, lots of games snd quite fast. Games seem to have defsult rtp, its rare nowadays. I could imagine playing here, but oh.. wait a moment. Check the massive cons.

Minimum deposit is 20€, but minimum withdrawal is 100€.

If you happen to win, it doesnt mean they would happily pay for your. First they let the cash out request hang several days, prob max 5. Then they return the your winnings to your account and ask for verification. On their terms they say they ask verification when certain amount is reached. That is blatant lying. Ok, so what? They doent accept driver's license. Everything they do aims to con you play back all your winnings. Definitely stay away from this site.

WestCasino

vor 1 Jahr

Hello akasv,

Greetings from WestCasino!

Our casino has a standard time frame of processing the withdrawals of 5 business days. Once your account is verified, the finance team can process them even faster, all depending on it's place in the queue.

Members with high account activity also benefits from faster withdrawal processing.

All the best,
Eduard

Nothing in this casino seems to be legit .Everything seems to be a scam and help support dosen't reply to any of my requests.
Horrible experience here

The casino operate illegally in Netherlands jurisdiction without any license from duch gambling authorities! They closed my account without refunding any of my deposits!
Now I've reported this casino to all legally authorities, KSA,MGA authorities ,ECOGRA

WestCasino

vor 2 Jahren

Hello rotar86,

Greetings from WestCasino!

I have checked and your account has been closed due to breaching the accepted terms and conditions.

All the information regarding the decision has been provided to you and, if you have any further questions, you can contact the casino by email at any time.

All the best,
Eduard

Site works fast, there are a large variety of games and the bonuses are SEEMINGLY very good. Support is fast to answer and "friendly", but they won't help you out much.

Withdrawals are an absolute scam. Even with all documents submitted AND accepted, it can take up to 7 business days for them to "approve" your withdrawal. This has happened multiple times.
Another really bad thing about the site is the fact that self exclusions and/or betting limits are hard to set up.
Due to these serious issues I will not ever play on the site again.

WestCasino

vor 2 Jahren

Hello Ejun7171,

Greetings from WestCasino!

I am sorry to see that you were disappointed with the withdrawal process.

Currently our casino reviews withdrawals in a maximum of 5 business days. This timeframe isn't exceeded and if your account is already passed the verification you can expect pretty quick payouts.

As for self exclusion or limits, these are always available to set directly from your casino account or form the responsible gaming page.

I hope that you will reconsider and give our casino another go!

All the best,
Eduard

Such huge potential. Lovely bonuses etc and it's easy to navigate. Wager bar could be a bit better. All in all no issues with support or use.
As I said bonuses are good but it's pointless. If you win your not likely to be paid anyway, or at least its going to take an age.

A casino with such potential ruined by the withdrawal process. By far the slowest I've come across and that's coming from a position of having a pending withdrawal. They pull the usual document stunt. Drivers license not enough, need passport etc.
Delay tactics I presume to get you to reverse your withdrawal. Responsible gambling doesn't exist and you have to go through support, hence another barrier. I wish I'd read other reviews first because I definitely wouldn't have played. I'm pretty sure my withdrawal will be delayed again for some other reason made up to suit the delay. Great potential destroyed by greedy tactics.
I mean if your paid out quick you will redeposit and the game goes on.

WestCasino

vor 2 Jahren

Hello Colinmc13,

Greetings from WestCasino!

I am glad to hear that you are pleased with the bonuses our casino offers and our support team.

Withdrawals are currently processed in a first in first out basis, taking in practice anywhere from a a few hours to a maximum of 5 business days.

As for the responsible gambling features, these are accessible anytime from either your casino account or directly from the responsible gaming page.

All the best,
Eduard

Good casino, lots of games, but guys... you have best VIP manager in the world. Gerrardo < last name removed >, is the person who is helping us (VIP players) as much as possible, he will never leave us alone, he always comes up with something! Really this man is best from the best, all respect to him!

WestCasino

vor 2 Jahren

Hello supkid1,

Greetings from WestCasino!

I appreciate you taking the time to leave a review for our service.

All the best,
Eduard

Gerard ist ein TOP VIP Betreuer. So stellt man sich die VIP Behandlung vor. Sowohl wenn es um Boni geht, als auch um Auszahlungen. So sollte es überall sein.

Site do look pretty nice, pretty good selection of games. There seem to be some kind of live support. I also like the color scheme. Very nice for the eyes.

Westcasino are on purpose coding VIsa card transactions as shopping and/or fast food. My latest two deposits were charged in USD, which I was never told would happen. This cost me more. They were also charged as fast food from Nigeria. So, knowing this, I would recommend everyone staying away.
I have reported this to Visa and MGA.

WestCasino

vor 3 Jahren

Hello Veritas79,

Hope you are doing well and thanks for the website review!

With regards to the payments, the payment service provider chooses the descriptor on the customer's credit card, depending on the acquiring bank the transaction is routed through.

This is not something we initiate on our end whatsoever nor dependent on the casino.

Wishing you a great day,
Ed Blake

Auszahlungen werden unverhältnismäßig lange bearbeitet. Das Geld kommt, aber nicht unter 5 Tagen.
Der VIP-Status spielt dabei keine Rolle.
Support ist freundlich, aber inkompetent.
Turnierpreisgelder werden als Bonus ausgezahlt, der 50x gewagert werden muss, was bei entsprechender Maximalwette auf unmöglich hinausläuft. Einen Hinweis darauf sucht man vergebens.
Die Abrechnung der Westpoints grenzt an Betrug, erst wochenlang gar nicht aktualisiert, dann fehlten mir 10000 Westpoints.
Womit wir wieder beim hilflosen Support wären, der einen wie immer vertröstet.
Unter'm Strich gibt es keinen Grund, hier zu spielen.
Unseriöse Geschäftsgebaren.
Nicht zu empfehlen!

WestCasino

vor 3 Jahren

Hallo SCHEWI,

Es tut mir leid zu hören, dass Sie sich so fühlen. Das Support-Team kann Ihnen nur die Informationen geben, die es hat, wenn es um andere Abteilungen geht.

Herzlichen Glückwunsch zu dem großen Gewinn, den Sie hatten, ich sehe, dass er auf unserer Seite bereits erfolgreich verarbeitet wurde.

Ich hoffe, Sie haben schöne Feiertage!

Mfg,
Amanda

A lot of games all top providers and a lot of small one, very good promotions an that is all good what you can say. Oh and maybe false friendly support can be here.

We can start from support. They are very friendly but they cant tell you nothing only some copy paste all the time.
Secondly withdrawals are very very slow they only waiting for you to roll it back and lost all your winnings. Responsible Gaming almost don't exist I ask them for self exclusion for few days they do it, but I could lift it without cooling period....
Second time when I ask support told me they can't do this for me!!! If you like fast withdrawals and honesty from support don't play in this casino.......

WestCasino

vor 3 Jahren

Hello SOAD,

Hope you are doing fine.

I tried to check the information posted however, I am unable to verify this on our end as your account could not be located.

Can you please contact [email protected] with your account details so it can be looked into?

Thanks and wishing you happy holidays!

Regards,
Amanda

Good selection of providers. But not different than most other casino's. Seriously no more positive things to say !! There are better casino's to play, so stay away here.

I had a pending withdrawal for the 3rd time. First 2 of them were pending for 5 days and I roll back the amount. 3rd one was pending for 11 days and also rolled back. No responsible gaming. They only hope that you cancel your withdrawal. Chat always want to hug you and finger cross for the payment to be approved but its terrible. I do not reccomend this casino !!!!!!! Alot of other casino's to play with fast withdrawals. Oh account was already fully verified.

Live-Chat = 10/10 so kind and understanding but completely powerless here

Everyone I talked to was super friendly.
1st Withdrawal has been processed within just a few hours.
Great games with high RTP, the only thing that's missing: NoLimit City.

Verification is done via E-Mail (but they're lightning fast)

I made a grave mistake with my account; I was certain that they wouldn't approve my withdrawal. Live-Chat told me to contact the Finance Team directly, it took them >72 hours to resolve the issue.

It would be neat if WestCasino had it easier to check your current progress on the wager. (atm you need to go to withdrawal > select amount/method. Then it shows the current wager-progress)

Second withdrawal is taking ages. 3 days later it's still pending. According to Live-Chat & Finance Team, they're processing the submissions in the order they have received them. (Totally fine, but 3 whole days, some texting with the live-chat and the finance team, but yet the withdrawal is still pending)

- Seit circa 800.- EUR (in kleinen Schritten eingezahlt) kein Gewinn mehr. Nicht einen.
- Standartanworten beim Support
- ACHTUNG! Der Status des Kontofortschrittes ist seit Wochen blockiert! Antwort vom Support "Wir arbeiten daran." Das bedeutet, dass jede Einzahlung nicht mehr gewertet wird und viele Boni verloren gehen.
- Boni muss man stets selbst einfordern bzw. regelrecht nach betteln. Sie werden NICHT automatisch vergeben.
- Seit ca. 1 Woche keine GAMOMAT-Slots mehr dabei ... Warum nur?
- Boni viel zu selten und kaum Anreize, weiter einzuzahlen.
- Seit meiner letzten Beschwerde über den Chat und der Anmerkung, diesen Zustand hier zu veröffentlichen, kein Support mehr für mich.

I like the casino having most games.
I like and support is nice powerless but very nice. Had a lot of fun until I won and requested a withdraw that I am still waiting for days. After I made the request and was told it would be in my bank shortly..

I've requested a withdraw with ewallet 14th on the morning, its now 16th 19:20.
So I asked support if they could compensate me with free spins or funds even with wager, since the casino even states that a withdraw with ewallet should not take longer than 24hrs but they responded while I have a withdraw request I cannot be given such a thing, which I find weird being a paying customer.

The overall site design is fun and the bonuses are plenty. Also, the collection of games are providers is amazing and it is available to countries which are normally restricted by others.

The site is a bit hard to navigate which I am sure can be easily fixed by the casino. The chat support is a bit underinformed particularly on withdrawals.
Withdrawals take a long time to be approved, I made a withdrawal for 2000euros through Skrill that has been sitting there for 2 days already, I have been playing with other casinos and more than 24hour withdrawals through e-wallets is not the norm.

Das Casino bietet eine Große Spielauswahl und viele Anbieter .
Ein Mobiles Casino mit dem Smartphone gut zu spielen. Live Chat ist vorhanden. Viele einzahlungs Methoden.

Die Auszahlungsdauer ist unverhältnismäßig.
Ich warte seit einer Woche auf die Auszahlung. Der Livechat vertröstet einen nur. Es kann doch nicht sein daß ein Casino mit MGA Lizenz länger als 3 Tage für die Verifizierung und Auszahlung benötigt. Einfach nur lächerlich!!

Just now nothing. When a casino doesn't do the right thing in the negative way all the positive is gone. It Would have been a great site it they do what a casino site should do.

Made a Max withdraw of 2000euros 1sept. Still pending today the 7 sept. No answer from finance, the chat use superlative, all good, no worry, u get your money. But I am not sure anymore?
The Worst a casino site can do it is not pay out a customers winnings.. I really hope they do the right thing. I made a deposit without a bonus so they can not blame on that.

WestCasino

vor 3 Jahren

Hello ANDEN4444,

Big congrats on the winnings!

The withdrawal mentioned was already processed, it was always going to be done so no worries there.

Large withdrawals might take longer to be processed as they need to go through enhanced checks before being approved by our Risk/Finance department

Your winnings are yours and once the necessary checks are done, next step is payment which you already experienced. I wish you more luck as you play here 🤞

Wishing you a great week.

Regards,
Ed Blake

Interesting website design, some of the best promotions from casinos and I have visited a lot of them.
There's a really high level here.
Various deposit options.

Tragic support, they do not know what they are writing, they try to mislead you to break the rules.
No contact regarding account verification and balance withdrawal.
Terribly disrupted my fun at the casinos.

WestCasino

vor 3 Jahren

Hello SNEAFEK,

Apologies, I could not get to this earlier as I've been out of the office.

I checked with the Finance team and could see you were paid already - big congrats on the large winnings!

The support team also did their best to assist the process, there is a limit to what they can achieve in terms of payment.

Hope you will have a great week ahead and stay safe.

Regards,
Ed Blake

Greatest promotions in the industry, topnotch chat support and great selections of games and providers. Never any technical issues and I have been playing here for a while.

The withdraw process is awful. I have been waiting for a full week to process my withdraw, 48 hours is not true. I even use trustly the fastest method there is. It´s awful because as soon you win and try to withdraw money, they turn in to another site. They stop answering mail, the financial team has still not answered one of the 3 emails that I sent. Chat support can´t tell you anything just copy-paste answers as soon, shortly etc. It´s sad because this is the thing that will make me stop playing here.

I made a payout of 7/7/2021 of 700 euros and I got it until 7/13/2021 and I didn't get anything. The tax office said that I have to wait until the payout with him, but garbage.
I had to cancel and refuse on 7/13/2021 I made a new order from my payout. I thought it would work, but no.
Today I don't get any correct answers. I also verify everything and I made the payout via Trustly but nothing easier and for more than 3 days and I'm slowly losing hope I get my money in a month, or no warning in any case.
I tell people don't make money in this casino. Here is an absolute rip-off.

WestCasino

vor 3 Jahren

Hello,

I was unable to locate your account, can you please contact us via [email protected] with Ed Blake's attention required and let us know if this was already resolved or not?

Thank you,
Ed Blake

Easy deposit and user friendly interface and lots of games. Lots of deposit possibilities also and easy to play on mobile. Also my experience nice Winnings.

Slow withdrawal process, support and chat can not tell you anything but your account is verified and pay out should be asap. I’ve been waiting for 6 days now and this morning after days finance sent me they work first in first out and it should be processed soon. But no indication. I like the site but first want to see how this is handled.

Great selection of games and easy, good looking page. Friendly live support!
Feels like a legit site if they only just work on the withdrawal process!

Very slow withdrawal process even after the verification is done. First and second one took 7 days with Trustly and the answer is alway ”finance team is working as fast as possible”.

WestCasino

vor 3 Jahren

Hello playerplay,

Thanks for your review !

I could not access your account to find out what could have caused the delay, as the might have been a few factors involved. All things equal with the account, the process takes far less than 7 days.

We're always available to assist anytime and you can be sure that your winnings will reach you as soon as possible.

Cheers and stay Safe,
Ed Blake

Great variety of games, easy to use layout, support staff very friendly and helpful, verification was straight forward. Bonuses for me are legit and work which is nice.

WestCasino

vor 3 Jahren

Hello Carmen87,

Thank you for your review and we hope that you continue to have a great time at West, with good wins to boost.

Don't forget to snag extra bonuses and gifts in our weekly tournaments as well.

Wishing you a lovely week ahead!

Best Regards,
Ed Blake

Das Casino besitzt eine große Spieleauswahl mit nahezu allen Providern, die Spiele laufen einwandfrei, gutes Live-Casino.
Der Support antwortet stets schnell und ist bisher immer hilfreich, von daher nichts zu beanstanden. Einzahlungen funktionieren auch einwandfrei mit ~10 Methoden

Auszahlungen von 2k pro Woche (jede Auszahlung wird mindestens ein paar Tage hinausgezögert), Limit wurde auch nach höflicher Bitte nicht ein wenig erhöht :/ (Gewinn von 20k), wenn Verlustlimit gesetzt wird bekommt man gesagt, dass sich die Auszahlungszeit noch einmal erhöht... solch Vorgehen habe ich bisher noch nie erlebt...sehr schade!!

WestCasino

vor 3 Jahren

GUtean Tag Nonplusultraz,

Ich gratuliere dir ganz herzlich zu deinem Gewinn!

Die Gewinne sind in kürzester Zeit bei Ihnen, da ich sehe, dass Sie gemäß den Allgemeinen Geschäftsbedingungen wöchentlich ausgezahlt wurden.

Was die Erhöhungsanfrage betrifft, kann dies auch abhängig von Ihrem Kontostatus erfolgen. Wie ich sehe, wurden Sie auch bereits von den Account Managern beraten, wie es funktionieren wird. Aus diesem Grund haben unsere Supportmitarbeiter versucht, Ihnen zu helfen, indem sie Sie auf ein höheres Niveau bringen, damit Sie bessere Auszahlungslimits freischalten können.

Ich hoffe, Sie haben weiterhin eine tolle Zeit hier und bleiben Sie gesund!

Mfg,
Ed Blake

I've been waiting for my withdraw 4 days now, customer service can't tell me when it will be process. Keep telling me ”as soon as possible”.
All documents has been sent in days ago. They also rolled back my withdraw to my account yesterday so now I have to start over? Don't recommend to anybody

WestCasino

vor 3 Jahren

Hello,

Congratulations on your winnings! I can see the payment was made.

We could also not find any trace of the rollback as done on our end.

Hope you'll continue to have some luck on your side here and have a great day!

Regards,
Thomas P.