WestCasino Complaints - Withdrawal & Other Problems

WestCasino - Casino not verifying account

On 8.9.2024, I had 1329€ after wagering a bonus, I withdrew the money and started verifying my account. I then uploaded a picture of my ID card to ...

WestCasino - Repeated cancelled withdrawal requests claiming tech issues

On the 14th of August 24 I submitted a withdrawal, on the 22nd of August I received an email stating there was a technical issue and I had to resubmit ...

WestCasino - Westcasino 7000 euro no responds

I am writing to report a delay and lack of response regarding my withdrawal request from WestCasino. Below is a detailed timeline of my communications ...

WestCasino - They have not processed my withdrawal since June 27th

My account is fully verified. An uptodate proof of address was verified mid June.My withdrawal however has been pending since the 27th of June. Their ...

WestCasino - West Casino making KYC impossible and making provably false claims about metadata being changed on passport pictures

West Casino is making it impossible to verify my passport and withdraw my winnings and close my account.The casino has rejected no short of 7 passport ...

WestCasino - Delaying the withdrawal and then returning the funds

Submitted a withdrawal request on october 17th, I had my phone number, address, ID verified previously. But the only thing they can say is it takes up ...

WestCasino - Delaying Payments in July

Submitted a withdrawal request on July 17th, I had my phone number, address, ID verified previously. And updated it again on the 15th. I received an ...

WestCasino - WestCasino refusing document they list in their terms

I signed up at WestCasino to play.I checked before what they accept as verification. Their term 5.5 (attached) state clearly driving license is ...

WestCasino - Operator deliberately ignoring emails

I have been trying to get in touch with WestCasino regarding a legal issue about their operator in my country of residence since December 11, 2022. ...

WestCasino - CAD$4103 have not been paid

Hello, I played at West Casino on January 22nd, 2023 and won CAD$4103. Since then I've been waiting for my payment.My account is fully verified as I ...

WestCasino - Delayed payment withdrawal

Hello,I got to play at west casino and got really lucky! I won 17.000 euro!! Everything seems fun and fine. I got my documents verified. Supposed to ...

WestCasino - Two weeks has now passed

So, the title tells everything. My first withdrawal from westcasino.com was 11-08-2022.16-08-2022 the withdrawal was cancelled and they sent me an ...

WestCasino - Westcasino is delaying my payment of 110 Euro

Hi Guys, so I've played at this casino and managed to get my balance over the minimum withdrawal amount and complete all wagering requirements. After ...

WestCasino - Delaying my payment of 100Euros

The withdraw process is awful. I have been waiting my withdraw, 96 hours is not true. I even use zimpler the fastest method there is. They stop ...

WestCasino - Red flags and delayed payout with no time frame given

Deposited $20 to claim 300 no wager spins. The $20 was put into my player's account and I played my spins. The transaction was stated as $20nzd but my ...

WestCasino - Withdrawal has been pending for a week

After winning €600 I decided to withdraw my funds, one hour after trying to withdraw the funds I get an email asking for verification. That was done ...

WestCasino - Stalling on a €900 withdrawal

On December 12 I made several deposits and I won 1000 euros of them. I asked to withdraw 900 €, my account has been verified and everything is fine ...

WestCasino - Withdrawal longest ever

I play at west casino sometimes. I went there on Monday the 1st of November. Deposited $50 played for a bit hit a couple times. Nothing big like just ...

WestCasino - Withdrawal 5 days and still pending

HelloI made a withdrawal of 2000€ (using trustly and being verified) about Five (5!) Days ago and still nothingWhen asking the support they just say ...

WestCasino - Payment €400 is being delayed

Hey everyone,I have submitted my second withdrawal on the 25th of October, but the withdrawal is still pending.I've been told by the live-chat and the ...

WestCasino - Delayed Withdrawal Processing

WestCasino has been sitting on my withdrawal for 3 days already and all the Support can give me is that their finance team will act on it. I have also ...

WestCasino - 5 days and still pending and no communication

Hello, I would like too submit a complaint, first I really like this site. Great promotions and chat support is excellent I have been playing here for ...

WestCasino - Delayed payment from west casino since July 19

I have not yet received my payment withdrawal since July 19. The casino claimed to send it last July 19 but after 2 weeks the casino place it back to ...

WestCasino - Waiting for a full week for pending withdrawal

I've managed to win some money on the 27th and requested a withdrawal, they asked for documents for verification right after, which I immediately ...