WestCasino - Westcasino 7000 euro no responds

Hello leeon94,

Greetings from WestCasino!

I have reviewed your account and the verification process isn't yet completed.

You will not be able to withdraw any funds until you will provide all the requested documentation and the Finance team will conclude their investigation.

For this you will need to stay in contact directly with our Finance team via email. They will instruct you on the further required documents.

All the best,
Eduard

Dear EduardAsk Gamblers,
All requested documentation have been provided to the finance team but nothing is being done about it except asking for the same things again. The amount of documents you asked for which i have sent straight away to you is unreal for the deposit size also. I have been waiting for my money since April. Documentation West Casino have asked for so far and all been done:
1.Passport front and back
2. Selfie holding passport
3. Proof of address
3. Selfie holding proof of Address
4. Proof of Skrill.
05- Complete Skrill lifetime history in PDF
06. Bank statements for all deposits from Wise account to my skrill account.
07- Copy of cards pictures.
8. Then start the process of asking for documents Casino already have had again.
And this is where we are and still not got my money. Asked for everything bar a picture of my kitchen sink and still we are in the same situation.
Lee

Dear Ask Gamblers,
I have received a new email from West Casino again asking for 2 documents they had had repeatedly and now a new document to complete. I have emailed this to them and i attached on here.
Please can i stress that this is alot of work. Alot of questions and documentations for a 200€ Casino deposit.

askgamblers still no reply it takes really long. It seems westcasino just not want to pay out big amounts to players.

Hello leeon94,

Thank you for your reply!

Kindly review the email which was sent to you by the Finance team, as the photos you have sent are not what was asked from you.

All the best,
Eduard

We are working in circles here there

This is my last email

" Hello x,

So if you've submitted the documents requested in the email from the
finance team on 29.07, please request a payout.👍

If they will need anything extra the finance team will notify you.

Good luck!🎰

Regards,

Gerard S."


Tell me clear what is needed. Chat is not telling me what to provide you are not telling me.

Hello leeon94,

Thank you for your reply!

All the information regarding the required documents is in the email you received from the Finance team on July 29th, which you also uploaded a screenshot of in this thread.

All the best,
Eduard

See here the proof with emails that everything has been sent already.

Nobody is replying to my emails the staff don't know and say that all is fine?
1.Passport front and back
2. Selfie holding passport
3. Proof of address
3. Selfie holding proof of Address
4. Proof of Skrill.
05- Complete Skrill lifetime history in PDF
06. Bank statements for all deposits from Wise account to my skrill account.
07- Copy of cards pictures.
08- Source of funds signed.

What is missing?

Hello leeon94,

Thank you for your reply!

I asked the Finance team to send you the list of required documents again.

All the best,
Eduard

Good day Lee,

Thank you for your reply!

In order to avoid delays in the verification process we kindly ask that
you make sure to send only the documents we request, exactly as they are
requested.

To complete the current verification we are still waiting to receive the
following from you:

1. A screenshot of the "Verification & Features" page from you Skrill
account. (Note that this is a different page from the Account Details
page which you keep sending).

2. Further Wise bank statements showing how the account balance, preset
at the beginning of the previously provided statement, was accumulated.

3. The Source of Funds form completed correctly. You will need to print
this out and fill it out declaring all your sources of income and also
stating their monthly amount. The document needs to be signed by hand
and you should take a photo of the signed document and provide it to us.

4. To support the statement given in the Source of Funds form, please
also provide bank statements showing the payments received for your
declared sources of income for the period February 2024 - April 2024 (3
months).

Best Regards,
Finance Team



Look at this? Never received this email until now?

I deposit 200 euro. 200!!! I need to show my life finance? @askgamblers they just not want to pay hight amounts.

I can provide you a pay slip and the proof it's deposit on my account that should be enough. Not my life time transactions your located in malta why you need acces to my life time finance for 200 euro deposit.


I deposit money it come instant on your account and if I lose you will have my money.

When I win....

Asking for...

1.Passport front and back
2. Selfie holding passport
3. Proof of address
3. Selfie holding proof of Address
4. Proof of Skrill.
05- Complete Skrill lifetime history in PDF
06. Bank statements for all deposits from Wise account to my skrill account.
07- Copy of cards pictures.
08- Source of funds signed.
09. The Source of Funds form completed correctly. You will need to print
this out and fill it out declaring all your sources of income and also
stating their monthly amount. The document needs to be signed by hand
and you should take a photo of the signed document and provide it to us.

10. To support the statement given in the Source of Funds form, please
also provide bank statements showing the payments received for your
declared sources of income for the period February 2024 - April 2024 (3
months).

Hello leeon94,

Thank you for your reply!

I am glad to see that you have received the list and the clarifications from our Finance team.

Be sure to send them as soon as possible to complete the process.

All the best,
Eduard

Dear @leeon94,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the WestCasino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Look at the documents what they asking for @askgamblers I need some time to get them for a deposit of 200 euro.

Hello leeon94,

Thank you for your reply!

All the documents that were requested should be easily available for you and there shouldn't be any reason for delays in providing them.

All the best,
Eduard

Dear @leeon94,

The AskGamblers Complaint Team is kindly asking you to assist the WestCasino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Sorry it's not easy what you are asking for you at all.
I need to request payslips from the company. I have it send today.

Hello leeon94,

Thank you for your reply!

Our Finance team has not requested payslips from you.

Please refer to the email which was sent to you and send only what is requested there specifically.

All the best,
Eduard

All the attached sent to finance

Dear Ask gamblers/Finance,
All documents have been emailed to the finance department. The files are too big to upload them on here to show you ask gamblers.
I really do hope this is the end of this time consuming process for both of us.
Lee

Hello leeon94,

Thank you for your reply!

Our Finance team informed me that you haven't sent all the documents they requested and that the files you sent are altered, therefore won't be accepted.

Kindly note that for bank statements we only accept the original pdf file issued by your bank.

Refer to their email and make sure to re-send all the requested information accordingly.

All the best,
Eduard

Dear @leeon94,

The AskGamblers Complaint Team is kindly asking you to assist the WestCasino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Sorry I got like no responds again.

Yea i got the document from my bank and tried to open it with and it didn't work.

" Hope this email finds you well!

We have forwarded the documents you sent to the finance team. They will check them and email you with updates as soon as they have any.

Kindly keep in mind that you also need to send the Source of Funds document. You need to print it out and fill it in and sign it by hand, then send a photo of it to as a reply to this email, or you can upload it on the website, in the Identity Verification section from "My Profile".

Also, kindly keep in mind that the bank statement showing the payments received for your declared sources of income should be for the period February 2024 - April 2024, not March - June 2024.

Let us know if there is anything else we can assist you with!

"

This is my latest reply. I think you have everything. Could the finance send me the latest update and what is necesarry. I amd like in the dark.

Hello leeon94,

Thank you for your reply!

You will need to send all the documents which were requested to you by the Finance team on August 02.

The files you provided will not be accepted as they are incomplete and modified.

All the best,
Eduard

I sent my new bankstatement.