- Mobile friendly casino
- Live chat available 24/7
- Several currencies accepted
- Manual flushing offered via support
- Several country restrictions
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WestCasino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
WestCasino is an online casino where members have access to tons of games like video slots, table games, and video pokers. Members can enjoy titles from multiple leading gaming providers including names like NetEnt, Quickspin, Nyx Interactive, and Pragmatic Play, to name a few. The site can be reached in several languages and can be enjoyed instantly or through their mobile casino. WestCasino is licensed and regulated by the Malta Gaming Authority.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here. These include players from Denmark, France, Romania, Hungary, Spain, Australia, Bulgaria, and the USA. The full list of restricted countries can be found under ‘More casino details’.
Mobile Gaming
WestCasino is also available for players who prefer gaming on the go. The casino can be reached from a mobile browser on most smartphone and tablet devices.
Security and Fairness
When it comes to security the site uses COMODO encryption services which keeps their players' personal and financial transactions secure.
They also use a random number generator to keep their games fair and random.
- E-Wallets 3-5 days
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Players can enjoy over 500+ games here which includes hundreds of video slots from the likes of NetEnt, and Quickspin. Players located in the UK can only play games powered by NetEnt. The casino is home to some of the newest and most popular games in the market and members can use the search engine to find their favourite games quicker. Titles include the Starburst Slot, Piggy Riches Slot, Electric Sam Slot, and Twin Spin Slot.
When it comes to table games players can also enjoy blackjack, roulette, and other classic games. These include French Roulette, Red Dog, Punto Banco and Baccarat.
There are also video pokers available too which include games like All American Double Up, Deuces Wild, and Jacks or Better.
A small selection of other games is also available.
Live Casino
At WestCasino, players who enjoy the thrill of a live casino environment are also welcome. In the live section, punters can find different versions of blackjack and roulette in addition to other popular games, with dealers available for play around the clock.
- +498007244103
Support
Players who need assistance can use the casino's friendly live chat facility which is open 24/7. Email and phone support are also available.
Complaints
Read the complaints other players have left for WestCasino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello B117, Thank you for your feedback. I left a priority note with the Finance Team and they will take care of the payout for you via Much Better. Simply let them know when your account is open and when you initiate the withdrawal request again. Regarding the verification, as I see it your account has been verified. Most likely you received the automated email request during the weekend until they were able to review the documents and apologies for any inconvenience. I am here if you need further assistance, and I am sure your funds will be with you as soon as possible. Best Regards, Ed Blake
1. Awesome casino
2. Friendly support
3. Lots of cool games
4. Awesome bonuses
5. Lots of deposit methods
4. Even if there's an issue, they resolve it on the spot
I have nothing bad to say, I'm going to continue playing here.
Hope I can win and checked their withdrawal time frames.
Recommend this casino.
Hello Geos, Thank you for the feedback! Our support heroes are always glad to be of tremendous help and we are definitely looking forward to seeing that win happen and processed real fast. Did you check out the tournaments yet? Incredible ways to win on there for sure 😊 I hope you continue to have a great time as well and do have a nice day. Warm Regards, Ed Blake
I guess they are getting 2 stars from me because of game collection and customer service is 24 hours I think. Everything used to be good from them, but now I am not sure is it new management, because I remember they were part of every matrix group, but now has another owner.
Nothing good to say. I think they went from good casino to very bad.
First of all, I used to receive my withdrawal in a few hours. My withdrawal was pending for 48 hours over the past weekend until I reversed it. So withdrawal time frames are now longer. I requested a new withdrawal and it's been more than 24 hours and still no word from them (and this is during business hours). My guess is then they do not process withdrawals over weekends which is really bad.
On Monday they have slot of the star week. You get 10 spins if you deposited 40 or 100 spins if you deposited 100 the previous week. Well I could not claim my spins for the deposits in the previous week because they are not allowed to add the spins while there is a pending withdrawal, so this means I lost out on my free spins simply because they taking their sweet time to process a withdrawal. I really do not get why a casino needs more than 24 hours to process a withdrawal. It irritates the hell out of me.
Their terms are vague. They do not stipulate withdrawal time frames, they do not say how long it takes to receive a withdrawal on average, or how long it takes for a withdrawal to be processed.
Come to think of it, their support is worse in this scenario. Support cannot even say how long it takes for the withdrawal, how long is the pending time. Support says the withdrawal is instant once it is processed, but cannot even give an estimate of how long it takes to be approved or processed.
So what is the point of having customer support? I asked them to point me to their withdrawal section in their terms and conditions and they just ignored me. I think their guy was Gerard I spoke to.
I think this will be my last deposit here, as I do not have patience of waiting for withdrawals or worse not knowing how long it will take every time since their terms cannot provide exact time frames of how long withdrawals take to be approved.
Ask gamblers should update the page to state pending is up 72 hours, or even longer, I guess I will know once I know how long it takes to get my money.
Hello FIEKIE247, Sorry to hear about the issues experienced with the withdrawal. I reviewed your account and could see that the Payments Team worked on it until the final stage however, the withdrawal got rolled back a couple of times, as you also mentioned. i was unable to find a pending status of 72 hours also in relation to any of the requests you made for payouts. The Payments team do their best to get all requests processed as swiftly as possible and the internal time-frames are always respected. I see that you have indeed gotten requests processed within a short period and this has, and will be the norm for us. I hope you get to re-consider playing at West and I can assure you that you get the best of treatments as always. Best Wishes, Ed Blake
I register at the casino and got the Welcome Package with 100 free spins.
I stand lucky and won 700 Euro. And guess what, verification took around 2 hours and first withdrawal 2 days.
A casino that actually pays and don't use any kind of excuses to avoid payments to their clients.
Surely a steady client. Well done Westcasino!
Hello ALQUI82, Thank you so much for the positive review! We at West are thrilled to have you and we hope you keep having a great experience with us. Stay safe and healthy! Best Wishes, Ed Blake
The site - its layout, design, functionality - is very high-end and up-to-date. Fresh, modern, eye-pleasing, user-friendly.
They are very friendly and responsive in (almost) all of their communications (chat, emails). Live chat seems to be working, if not 24/7, at least most of the time.
They have my fav NetEnt games.
I made a few deposits and cashouts too, and did receive my money in the end.
With my two latest deposits (800 & 1000 e) I was credited with a generous amount of no wagering free spins to DOA2, which I really did appreciate.
First of all, the withdrawal limit is NOT 5 k€ per week as It’s stated here; It’s 2 k€ (”for new players”). When I asked about this in the beginning, it was raised to 3,5 k€ per week. I was told, if I only will keep depositing and playing, it will be raised. Well I deposited several k€ after this, but it wasn’t raised. I inquired about this several times, without response; finally I got an email stating that I just need to be playing more, and then it will sometimes later be raised to 5 k€ per week.
No, thanks. There are casinos with much higher withdrawal limits to begin with, so I won’t be just depositing and playing more and more, hoping that it will be raised to 5k per week some day. 😀
Also concerning withdrawals, I couldn’t help the feeling they were stalling my money, in hopes I would reverse my withdrawals and gamble them away.
Only a tiny withdrawal of ~ 50 e was processed in just a few hours; ”bigger” withdrawals of like 1-2 k€, are NOT processed in 24 h like it says here; they take at least 1-2 days; my last ”big” withdrawal of appr. 1,4 k€ took appr. FOUR days to be processed. Sorry, that’s just way too much for me, and bad service.
Also, their loyalty program isn’t that rewarding imo.
I usually never use bonuses, and neither did I use them here; but as I took a look at their bonus T&C; I think the rules are kind of tight.
Clearly this site is not for high rollers; so I took my business elsewhere.
Had they had a) much higher withdrawal limits and b) much faster withdrawals, I suppose I would have stayed their happy customer for a long time to come. And would also have given a much higher rating here.
Hello ANNIKALE, Your honest feedback makes us happy and we're glad to hear about the many positive sides! We're constantly making changes and when it comes to withdrawals, a lot is being done to make our players happy, including faster payouts. We wish you all the best and stay safe! Best Wishes, Ed Blake
What is there not to like? It took less than 2 hours to verify my account. For Canadian players I HIGHLY RECOMMEND using etransfer (available for deposit AND withdraw) Customer service is amazing and very supportive. HUGE choice of games. Withdrawals processed within 24 hours and deposited in less than 48 hours. This site should be AG Certified.
Too be very honest there isn't much I can say that is negative. Maybe no 24/7 chat but then again that really isn't a huge deal. For me this is THE best casino I've ever played at.
Hi PATRICKGIRARD, Thanks for taking the time to drop a review. Your kind words are appreciated and we hope you keep having a blast! Cheers, Ed Blake
They have a lot of games, verification took minutes, cashout was approved and sent off very quickly. Support is extremely helpful and fast. Just an all around good site.
Personally, I really like Microgaming so I was a little bummed out that they didn't have it. Aside from that, I think they have all the makings of a great site. Plan on continuing to play there.
Hi JFRDL, Glad to hear you're having a great time at West! It's been a pleasure to have you here and we surely appreciate the feedback. There's a lot more in store to be implemented, I would say we're just getting started so be on the lookout, you might just see your favorite game provider very soon. Currently we have an extensive portfolio of over 3000 games and there will be a lot more added. I wish you lots of luck and stay safe! Regards, Ed Blake
I joined West some weeks ago based on a friend's recommendation and I am having a good time here so far. The welcome bonuses are good even though I consider the wagering a little high, but I like the Weekly offers that come with no wager.
Also got some free bonuses in the ongoing Valentine promotion and I just made my first cash out. My account was verified very quickly when I sent the documents like the support agent asked and I am expecting my winnings soon as I have been assured.
The support team is fast, helpful and friendly and they provided me with all the information I needed. Big Thumbs up to them 👍
They also have my favorite Play N Go games so that for me is a big plus as my other favorite casino was missing this.
There are too many emails received from the casino with promotional offers and I think this needs to be reduced. Apart from this, things are looking very good with this Casino and I am highly expectant.
Hello MIKAELA88, A big congrats on your first withdrawal! I saw it was paid already and I hope you are looking forward to more rewarding sessions 😊 We are all happy to hear that you are having a good time here and enjoying your favorite games. The current promotion promises a whole lot more than you can imagine so remember to keep participating! With one click on the unsubscribe link, you can be sure no promotion materials will be sent to you anymore. Have a great day! Regards, Ed Blake
Was a member when I used to live in the UK .. I had extreme pleasant and friendly discussions with the support operators.
Mostly it was the account manager's help, Michael so big thank you for getting the withdrawals fast to me and for the recommended games and way of playing. over 3000 games + a random slot button.
What is most important: fast withdrawals, 2 days at first withdrawal and then within 1 day without any troubles.
I didn't like the free spins promotions, but the account manager got me a cashback so I didn't really care after that.
Except for that, the rewards program needs to be changed, although it didn't affect me because account manager there offers much more.
Hi EMIL_MOTO, Your review is greatly appreciated! We are looking forward to having you again should you go back to the UK and Michael sends his regards as well. He was really thrilled when he learnt about your kind words. We are constantly making great changes to the site and there's more to come. Best Wishes, Ed Blake
There seem to be very many positives about the site, especially the presentation and esthetic and vast array of games. However, this was overshadowed by the negative experience with first-contact customer support.
I am not a site player--nor a player per se--but experienced hostile and rude treatment on the Live Chat here on 24/1/2020, when asking a simple question for a global casino review site where this casino had asked to be featured.
An intrinsic part of 'road-testing' any casino is to contact customer support with any queries, to see how they fare, speed of response, etc. That is something that helps us draft a well-rounded review and will indicate the sort of treatment an inquiring player could expect when contacting the casino.
The degree of rudeness and evasion in response to our routine query was extremely odd and had not been encountered at any other site--we review a vast number. This response left me feeling very ill at ease about quite what the site may be hiding, since it was an innocuous query--that the operative flatly refused to answer.
Hello ANNIEJ777, I truly appreciate you bringing this to my notice and having gone through the conversation you had with our support representative, I want to extend my sincerest apologies for the negative experience that you had. I do realize that not much information was provided as requested, and the manner in which the conversation was carried out was unprofessional and not acceptable. Please know that we do our utmost best to provide excellent customer support service and until now, we've prided ourselves on giving 100% towards this. I want you to also know that we have also taken the necessary steps to ensure this behavior does not repeat itself, and the representative in question has been reprimanded duly. To help out a bit with your inquiry, in order to view the list of accepted countries in West Casino, you can do so on the registration page by attempting a sign-up and dropping down the Country List. Should you need anything else whatsoever, I am just one message away. Do have a fabulous day! Regards, Ed Blake
WestCasino News
Read all news about WestCasino, check for updates and stay tuned for exclusive bonuses.
Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.
Whether you're Irish or not, you will love WestCasino's little St. Patrick's Day parade! Signing up via AskGamblers can boost your deposit by 200% up to €600 on three separate deposits! On top of that, you can also snatch 200 Bonus Spins for some of the finest online slots!WestCasino Wishes You a Happy St. Patrick's Day!Before joining that local parade, we invite you to check out the fantastic offer from WestCasino and sign up while it's still on!The offer consists of three separate bonuses, each of which can be activated with a minimum deposit of €20.Once you use up your bonus funds and Free Spins on Big Bass Bonanza Slot, you can proceed to offer No. 2.Finally, there is the third offer, which works with the same minimum deposit.Not bad, ha? Well, we thought you'd like it! It's worth mentioning that each bonus has a 35x bonus playthrough requirement attached to it before the casino lets you cash out.Visit WestCasino This St. Patrick's Day!Before we let you enjoy the patron saint of Ireland's day, we invite you to check out WestCasino's offer and explore the opportunities at this online casino. Of course, before activating any offers, please read the terms and conditions so you're all equipped and ready to play.Good luck!
If you’re looking to have the merriest Christmas (and we know you are), you’ve definitely come to the right place, our jolly friends! WestCasino has got a magical ticket for you that will take you straight to the North Pole!Until 26 December, join the casino's Workshop of Wonders to enjoy the snowy sights, make friends with Santa’s elves, and meet his enchanting reindeer, while you open a gift a day!A Golden Christmas at WestCasino!This is your chance for a Golden Christmas! The casino has powdered this promo with golden dust, offering you an opportunity to make a fortune! All you need to do is visit WestCasino every day, join Santa's workshop, and claim a free gift!Visit WestCasino and claim a gift every day until 26 December!Although not all gifts are the same, the casino promises each gift to be a wondrous surprise! All prizes will carry standard wagering requirements and some will even require you to make a deposit first, but that shouldn’t be an issue as you will be able to make the most of both your deposits and the prizes!Kindly note that General Terms and Conditions apply, so take a moment to read them before you start opening the gifts!Now, pack your bags and start the amazing journey towards your Christmas fortune!Good luck!
Golden eggs have been buried deep below the surface at WestCasino and if you help find them, you could win prizes that include no wagering spins, and percentage bonuses. There are seven daily prizes up for grabs which started on 14 April and runs until 20 April, so you still have plenty of time to hop over there and get involved. Spin the Wheel to WinEaster has landed at WestCasino and to mark the occasion you can grab a pickaxe and help the bunnies dig for the hidden eggs. To gain the upper hand you will be given the opportunity to find the golden eggs by spinning the Prospector’s Wheel every day until 20 April. Log into your account every day and spin the special wheel to claim some egg-tastic daily prizes.Every time you spin the wheel and find a golden egg you will be rewarded with a special prize. The golden eggs could contain casino spins with zero wagering, double bet spins, and huge match bonuses! Be One of the Lucky TenThe Old Western mining town of Rabbiton is hiding secrets, if you help to discover them you could also win a share of the total prize pot which stands at over £19,000!The prizes will be shared among the first ten lucky players as follows:1st Place - 40% of the prize pot2nd Place - 30% 3rd Place - 20%4th - 10th Place - 10%All prizes will be credited with the casinos' standard terms and conditions attached, this also applies to their standard wagering requirements. If you are lucky enough to win a prize, it can only be added to your account if you have no outstanding pending withdrawals, and a deposit may be required to claim some of the prizes. All that is left for you to do is dig, dig, dig!
March is coming to an end, and so is the Majestic March promo that is taking place at WestCasino. There are just a couple of days left to enter, and you could win prizes that range from no wagering spins to massive bonuses. Your Luck is About to BlossomYou have until 31 March to get yourselves over to WestCasino, where luck blooms in Spring. During the last few days, they have been giving away prizes, but Lady Luck's blessing is about to end. So, don't wait around too long!You have just a couple of days left to infuse your playtime with a healthy dose of fortune, and all you have to do is visit the casino and make a daily pick.Log into your WestCasino account every day until 31 March and make a lucky pick to win a series of prizes.You can take part daily, and you can win a different prize each day. The prizes are being kept secret for now; it's up to you to find out what they are. How it WorksWhen you log into your WestCasino account, you will get a pick a day. You can pick any of the four coloured ladybirds, and underneath lies your prize. You could win bonus spins with no wagering, double bet bonus spins, and deposit bonuses. Some prizes will be on the house, whilst others may require a small deposit. You'll receive instructions with the prize to let you know how to claim it. All prizes will come with the casino's standard wagering requirements. This means you will need to play through your prize a certain number of times, and once the requirements have been fulfilled, any winnings left in your account are yours to keep.General terms and conditions also apply, and you will need to familiarise yourself with these before you play. The rest is down to you.
Santa is getting ready to slide his way down the chimney, but he’s already left some gifts at WestCasino. The online casino has moved its entire operation to the North Pole this year as Santa has given them access to his secret vault. Inside lies his vast riches and you can try to win a share between now and 28 December.14 Days of Festive CheerHave you been naughty or nice this year? Whatever the answer is, it doesn’t matter because WestCasino made a deal with Santa to scrap the lists and allow everyone the chance to win.For the next 14 festive days, you will be able to choose from one of four daily gifts! These can range from frosty casino spins with no wagering, dashing deposit bonuses, or guaranteed freebies! And, all you have to do is be a member at WestCasino to get involved. Take a supersonic sledge ride to the chilly north pole where naughty and nice lists have been scrapped and prizes can be won.Santa’s Secret Vault will present you with four different vaults a day, to pick a vault to open you must log into your account daily. Behind each vault is a surprise gift to give you the merriest of Christmas possible!Choose Which Vault to OpenIt is entirely up to you which of the four vaults you open. Once you open it you can’t change your mind and the vaults will be reset for the following day. You could win any of the following:Hot spinsDouble bet spinsPercentage bonus with a deposit Casino spins - no deposit needed Cold hard Xmas cashNo deposit bonusesNo wager casino spinsYou can sled your way through the prizes, just remember to set a note in your diary to log into your account every day. You can only open one vault a day and you will be required to make a deposit to claim some of the prizes.You will be given full on-screen instructions along with the casinos’ full Terms and Conditions so there’s nothing you can do wrong. Just get your ice skates on and head over to the North Pole, we mean WestCasino now!
We know many of you are happy that 2020 is finally over. And as it turns out, 2021 already has many surprises. WestCasino has decided to be one of the first to stage a surprise for slot fans and host a tournament that can get you a slice of 2,000 Extra Spins!The race is on until 10 January and taking part in it requires only a few simple steps, so let’s see what they are.Start the New Year with Some Extra SpinsThe staff at WestCasino thought it would be a good idea to shake up things a bit during the otherwise sleepy month of January by hosting a race, designed especially for online slot aficionados.To take part, this online casino asks you to opt-in for the promotion first and let them know that you want to compete for a portion of the 2,000 Extra Spins prize pool.Before you start spinning the reels on selected titles (more about those in a minute), you should know that, in order to qualify for the leaderboard and the promotion as a whole, you need to play the games on at least three days and deposit a minimum of €100 during the promotion.The minimum stake on any of the participating games is set at €0.50, so make sure you don’t go below this bet size or else your wagers won’t count towards the promotion.We mentioned that WestCasino selected a few titles on which the race is available, but we didn’t tell you what they are. So here goes:John Hunter and the Mayan Gods SlotFrozen Gems SlotAloha! Christmas SlotIce Joker SlotBig Bad Wolf Christmas SpecialNew Year Riches SlotDivine Fortune Megaways Slot24k Dragon SlotThe prizes will be credited to winners accounts on 11 January, so don’t forget to check your casino balance! Each participant can claim only one prize, which is why you should make every spin count! We saved the best for last: prizes! Those who come out on top can use the Extra Spins they scored on the following slots:600 - Dead or Alive 2400 - Gorilla Kingdom300 - Starburst200 - Dead or Alive 2180 - Gorilla Kingdom120 - Guns N' Roses100 - Gonzo's Quest50 - Twin Spin30 - Lost Relics20 - WilderlandSpin Your Way to WestCasinoBefore we let you go and make the most of the information we gave you, we’d like to remind one more time to pore over the casino’s Terms and Conditions and make sure we haven’t missed anything (we usually don’t, but it doesn’t hurt to double-check).Don’t forget to have loads of fun while spinning and climbing up the leaderboard! Good luck!
Are you ready to join Santa’s Fortune Factory for an amazing adventure filled with lucky elves, festive decorations, and fantastic prizes including free cash, no wagering spins and dashing deposit bonuses? Well, then you’ve come to the right place! WestCasino is hosting a December Special Promo available to all players, and all you have to do is pay the online casino a visit! Ready? Set… Go!Enter Santa’s Fortune Factory at WestCasinoOk, you’ve arrived just in time, as WestCasino’s Special Promo has just started and will last until 27 December 2020. The good news is the promo is open to all players, which means anyone who has an account with WestCasino can join in on the fun.Buckle up, because you’re about to jingle all the way to a legendary fortune with some valuable prizes in the form of free cash, bonuses and extra spins!So, make sure to look under the WestCasino Christmas tree, while the promo lasts, because what you’ll find there will fill your heart with joy and your pockets with money. Pick between four gifts every day, claim your prizes, and make this a December to remember!How It WorksEvery day throughout the promo you are given a chance to choose between 4 gifts. Upon opening a gift, you will randomly get either a special offer (increased percentage bonus, no wagering free spins for deposit, extra spins for deposit, percentage and extra spins for deposit) or a freebie (free cash or extra spins).Keep an eye on your inbox between now and 25th December, and you’ll find a very special gift just in time for Christmas.And, on Christmas day - plus another random day during the promo - you’ll get to open a jumbo present which will include a guaranteed surprise you will definitely enjoy! A bigger gift will appear which will contain a truly special prize, even better than the ones claimed before. Keep in mind though - the gifts inside the promotion page can be opened once per day only, for every player.A December to RememberNow that you know all the necessary details all that’s left to do is make this a December to remember - gather ‘round the WestCasino Christmas Tree and let it snow with these amazing prizes!WestCasino is home to some superior software providers like NetEnt, Quickspin, Play’n GO, Playson and Wazdan, so the amusement will be guaranteed!Before we let you go, we'd like to remind you to check the casino Terms and Conditions for any additional info about the promotion.Have fun and good luck!
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My username in this site is: Kongling
Good selection of games!
Customer support is quick to answer.
Live games and regular games.
There is nothing more positive to say here.
Delaying tactic:
They keep sending me emails to send documents and I did as well. Live support is lying to me. They are saying financial department is not working weekends but still after that they keep sending me emails asking for docs. I have sent docs several times, my withdrawal is still pending for 48 Hours. Live support is not helpful just saying wait for finance dep etc.
So now I have to close my account every 24 hours due to them delaying my winnings. I will not gamble there anymore until they stop delaying my winnings. So to future players, be aware of this casino. If you are like me that wants his winnings fast then stay away from this one.