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WestCasino

5.95
CasinoRank
5.7
Calificación de los jugadores 32 revisiones
Reseñamos y evaluamos los casinos en línea de forma objetiva gracias a nuestro algoritmo CasinoRank, construido a lo largo de una década de experiencia trabajando con casinos y jugadores por igual. Conoce la verdad. Luego juega.
No se aceptan jugadores de tu país
Tiempo medio de respuesta a las quejas: 0 horas
Lo que nos gusta
  • Atención al cliente disponible las 24 horas
  • Más de 80 softwares de juegos
  • Monedas locales
  • Programa de lealtad
Lo que no nos gusta
  • Tiempos de retirada mejorables
  • Depósito mínimo algo elevado
  • General
  • Pagos
  • Juegos
  • Atención al cliente
  • Juego responsable

Web

https://westcasino.com/es/

Idiomas

español, finés, inglés, alemán, francés, japonés, noruego

Establecido

2017

Propietario

Goldwin Ltd

Licencias

Malta Gaming Authority

Programa de afiliación

West Affiliates

Países restringidos

  • Afganistan
    • Nueva Gales del Sur
    • Oeste de Australia
    • Queensland
    • Sur de Australia
    • Tasmania
    • Territorio de la capital australiana
    • Territorio del Norte
    • Victoria
  • Bulgaria
  • Bélgica
    • Alberta
    • British Columbia
    • Manitoba
    • New Brunswick
    • Newfoundland and Labrador
    • Northwest Territories
    • Nova Scotia
    • Nunavut
    • Ontario
    • Prince Edward Island
    • Quebec
    • Saskatchewan
    • Yukon
  • China
  • Corea del Norte
  • Corea del Sur
  • Cuba
  • Dinamarca
  • Eslovaquia
  • España
    • Alabama
    • Alaska
    • Arizona
    • Arkansas
    • California
    • Carolina del Norte
    • Carolina del Sur
    • Colorado
    • Connecticut
    • Dakota del Norte
    • Dakota del Sur
    • Delaware
    • Distrito de Columbia
    • Florida
    • Georgia (EEUU)
    • Guam
    • Hawai
    • Idaho
    • Illinois
    • Indiana
    • Iowa
    • Islas Marianas del Norte
    • Islas Virgenes de EEUU
    • Kansas
    • Kentucky
    • Louisiana
    • Maine
    • Maryland
    • Massachusetts
    • Michigan
    • Minnesota
    • Mississippi
    • Missouri
    • Montana
    • Nebraska
    • Nevada
    • New Hampshire
    • New Jersey
    • Nueva York
    • Nuevo Mexico
    • Ohio
    • Oklahoma
    • Oregon
    • Pennsylvania
    • Rhode Island
    • Samoa American
    • Tennessee
    • Texas
    • Utah
    • Vermont
    • Virginia
    • Virginia Occidental
    • Washington
    • Wisconsin
    • Wyoming
  • Estonia
  • Francia
  • Hong Kong
  • Hungría
  • Iran
  • Italia
  • Países Bajos
  • Puerto Rico
  • Reino Unido
  • Rumanía
  • Rusia
  • Siria
  • Suecia
  • Suiza
  • Turquía

Tipo de casino

Juego Instantáneo, Móvil, Live casino, Crypto Casino

Métodos de depósito

Bank Wire Transfer, Bitcoin, MasterCard, Skrill, Neteller, Interac, Jeton, AstroPay Card, Visa, Sofortuberwaisung, EcoPayz, Paysafe Card, Trustly, iDEAL, QIWI, MuchBetter, WebMoney, Zimpler, SafetyPay, Bancontact/Mister Cash

Monedas

dólar estadounidense, dólar canadiense, euro, esloti polaco, dólar neozelandés, peso chileno, real brasileño, pesos argentinos, yen japonés, corona noruega, rupia india

Métodos de retiro

Bitcoin, Visa, Neteller, MuchBetter, MasterCard, Bank Wire Transfer, AstroPay Card, Jeton Wallet, Interac, Skrill, EcoPayz, Trustly, WebMoney, iDEAL, Zimpler, QIWI, Paysafe Card, Sofortuberwaisung, SafetyPay

Período de retiro

Carteras electrónicas: 3-5 días
Transferencias bancarias: 3-5 días
Cheques: No se ofrece
Tarjetas de pago: 3-5 días
Tiempo pendiente: 24-72 horas

Límite de retiro

5000 EUR a la semana

Software

Betsoft, Big Time Gaming, Blueprint Gaming, Booming Games, Elk Studios, Endorphina, Evolution Gaming, Eyecon, Gamevy, Habanero, Leander Games, Mr. Slotty, NetEnt, Nyx Interactive, Play'n GO, Playson, Oryx Gaming, Pragmatic Play, Push Gaming, Quickspin, Red Rake Gaming, Relax Gaming, Spinomenal, Thunderkick, Wazdan, Tom Horn Gaming, Yggdrasil Gaming, Lega, Genii, NoLimitCity, OMI Gaming, 1x2 Gaming, Spigo, Portomaso Gaming, Multislot

RTP

No mencionado

Chat en vivo

Contacto

Atención al Cliente Correo electrónico: [email protected]

Límite de depósito

Límite de apuesta

Límite de pérdida

Límite de tiempo/sesión

Autoexclusión

Descanso/tiempo de espera

Vuelta a la realidad

Autoevaluación

Bloqueo de retiro

Registro de autoexclusión

No

Información general sobre WestCasino

WestCasino es un sitio online de apuestas y juegos de casino disponible en español, con un diseño moderno y que ofrece juegos de casino, casino en vivo e incluso juegos instantáneos. Lleva en operación desde 2017 y su buena reputación viene acompañada de trabajar con los mejores de la industria, como veremos más adelante.

El casino confía en el servicio ofrecido e incluso indica en su pie de página la excelente calificación media de su servicio de chat en vivo, otorgada por una empresa externa, la cual explicamos en más detalle en el apartado sobre Atención al Cliente de esta reseña de WestCasino.

El casino también cuenta con un interesante programa de lealtad basado en niveles que se van alcanzando a medida que se completan logros; el casino dará recompensas a medida que se avanza. Este tipo de programas es muy popular entre jugadores de casino en Chile, casinos en Venezuela y otros países de Latinoamérica.

WestCasino Online es completamente legal y opera bajo la reconocida licencia del Gobierno de Malta, la MGA. Al final de esta reseña, es posible consultar las revisiones de WestCasino escritas por otros jugadores e incluso se puede dejar una revisión honesta propia.

Información de pago y métodos en WestCasino

WestCasino ofrece una buena variedad de formas de pago que cubre un poco para todos los gustos: tarjetas, transferencias, monederos electrónicos e incluso pagos en criptomonedas.

Retirar dinero es sumamente sencillo; tan solo se debe acudir a la sección de Retiros en la cuenta personal del casino y seguir los pasos. Como es habitual en los casinos online, se debe retirar con el mismo método depositado, salvo que los retiros no estén soportados por dicha forma de pago. En ese caso, el casino ofrecerá una alternativa.

Hay que tener en cuenta que si se juega con bonos de casino, los depósitos y el dinero de bono se mantendrán en la misma cartera, por lo que no se podrá realizar retiros del dinero en efectivo si aún hay un bono activo con condiciones pendientes.

El depósito mínimo dependerá del método elegido, pero suele ser de €20 en la mayoría de los casos. Los tiempos de retirada por su parte son bastante mejorables. Si bien el casino intentará aprobarlos en la mayor brevedad posible, este tiempo de puede extender hasta 3 días, a lo que habría que añadir el tiempo que se tarde en procesar según la forma de pago.

El casino también indica en sus términos y condiciones que el monto máximo retirable es de €2000 (o US$2000) por transacción y de €5000 (o US$5000) por semana, y, si se retiran €2300 o más, se deberá proporcionar una identificación para verificar la cuenta. Este proceso de verificación puede tomar hasta 5 días. También hay que tener en cuenta que se reservan el derecho de cobrar una tasa de procesamiento para ciertos retiros.

Atención al cliente en WestCasino

WestCasino ofrece principalmente dos formas de contactar con el servicio de atención al cliente: por correo electrónico o a través del chat en vivo.

También hay una sección de preguntas frecuentes disponibles en español. Se puede acceder a ella en el pie de página o a través de la burbuja de soporte.

El chat en vivo es una maravilla porque funciona las 24 horas, los 7 días de la semana, ¿y está disponible en español! Además, no hace falta registrarse en WestCasino para acceder a él, como suele ser el caso de algunos competidores.

Otro punto muy a favor del servicio de soporte de WestCasino es que, como comentábamos antes, en el pie de página del casino hay un logo con la calificación promedio del servicio de chat en vivo. Haciendo clic en el logo, se podrá acceder al resto de estadísticas, como el grado de satisfacción, las calificaciones totales en los últimos 12 meses y el tiempo promedio de respuesta, que al momento de publicar esta reseña estaba en alrededor de medio minuto. Toda esta información viene dada por una empresa externa a WestCasino, lo cual es sin duda, una buena prueba de transparencia y confianza.

Para escribir esta reseña se probó el sistema de chat en vivo en varias ocasiones y podemos confirmar que en todo momento se recibió la respuesta buscada en segundos y en español.

Juegos en WestCasino

Este sitio web cuenta con más de 3000 juegos de casino en total, entre la amplia gama de ellos. Principalmente, el casino divide su catálogo en las secciones de Juegos y Casino en Vivo.

En la sección de Juegos se podrán ver las tragamonedas nuevas y clásicas, jackpots, bingo, video poker, ruleta, otros juegos de cartas y muchos más. Aquí se podrá filtrar por proveedor, categoría (tragamonedas, nuevos, con pozos, de mesa, etc.), tipo de pozo o incluso por pagos.

En la sección de Casino en Vivo veremos todas las mesas con crupieres reales; ruleta en vivo, blackjack en vivo, poker en vivo, Baccarat en vivo y otros juegos en vivo como el famoso Monopoly Live o Football Studio. Aquí podremos filtrar por mesas populares o tipo de juego; aunque, desafortunadamente, para verlos todos será necesario tener una cuenta.

También hay que tener en cuenta, que el buscador solo reconoce el nombre original de los juegos, normalmente en inglés, por lo que si se busca el término “ruleta”, por ejemplo, no arrojará resultados, sino que será necesario buscar “roulette”. Aún así, la oferta es magnífica; hay más de 80 proveedores de juegos y muchos juegos como las tragamonedas se pueden probar gratis en el modo de diversión.

Compromiso de WestCasino con el Juego Responsable

WestCasino es un sitio de apuestas a la altura de los mejores casinos online en la región; y como tal, cuenta con un apartado dedicado al juego responsable. Esto es bastante común en casinos online que operan bajo licencias como la de MGA, entre otras, como es el caso de este casino.

En este apartado el casino ofrece un formulario de autoevaluación, organizaciones de ayuda y recomendaciones para sistemas de filtros que eviten que menores de edad accedan a contenido sobre juegos de apuestas online.

Además de esto, el casino ofrece herramientas financieras de juego responsable que permiten controlar de distintas formas el dinero que se emplea en el casino. Algunos de estos filtros están disponibles en la cuenta del jugador, como los límites de depósito, pero muchos otros solo están disponibles contactando con el equipo de soporte de WestCasino.

Una buena señal es que el casino explica que aumentar los límites tomará efecto inmediatamente, pero disminuirlos no. Se trata de una práctica de juego responsable que se establece para evitar que los jugadores tomen decisiones precipitadas que le puedan perjudicar.

Toda esta información y más viene detallada en la sección de Juego Responsable, a la que se puede acceder a través del pie de página del casino.

Revisiones de los jugadores

5.7
32 revisiones
Ordenar por
Fecha
Relevancia
Calificación de los jugadores
rotar86
9 de enero de 2023.
1

Nothing in this casino seems to be legit .Everything seems to be a scam and help support dosen't reply to any of my requests.
Horrible experience here

The casino operate illegally in Netherlands jurisdiction without any license from duch gambling authorities! They closed my account without refunding any of my deposits!
Now I've reported this casino to all legally authorities, KSA,MGA authorities ,ECOGRA

Pinokla2250
31 de agosto de 2019.
9

I am playing this casino now for some Time. They Have many bonuses, even the ones without making deposit. The chat is friendly and they always did the Best to help me out. I Have even won a tournament 😊. They Have promotions like reload bonuses or free spins. I Have won the last Time on free spins 100 eur 😁.

Maybe the wagering of bonus are too high. And by depositing Will it be great to be a le deposit less then 20 eur. Other dislikes I don't Have. And it would be Nice od the bonuses Will be for depositing less money then 50 eur.

Danielsondan
31 de agosto de 2019.
1

Not much to like, they’re an average casino with an OK selection of games. They really need to up and improve or they’ll disappear like other casinos have before them.

They repeatedly send false and misleading offers via email. For example I was told I had 100 free spins because I had accumulated £150 or more in deposits that week. But then I was told I wasn’t eligible as I should have made 3 x £50 deposits and I had only made 2 x £50 deposits (and then several £30 and £40 deposits). They also send me regular false information and claims I’m eligible for more and I never am. Their agents on live chat are also very rude and I’ve reported them to the gambling commission.

Enviar mensaje
Fiekie247
1 de julio de 2019.
6

West Casino has been established in 2017 but I only recently got to know the casino. I saw it on AskGamblers and thought it was new. Owner by Every Matrix group makes me trust them and I decided to register and create an account here. The signing up process was very easy and the fact that I could play in my own currency was even better. It had my favorite gaming provider which is push gaming, and because of that I decided that I would immediately take up a deposit offer.

They have a lot of slot providers, from Netent, Push Gaming, Blue Print and many more. They only missing provider which is one of my favorites are Play N Go. If they were to get that, I think they would be one of my top 10 casinos I would be playing at.

I saw the deposit offers were claimable using e wallets which made me very happy since I do not use a credit card. They had credit card, neteller and skrill available, however the minimum deposit with or without a bonus is 200 ZAR of $20.

During my play here, I made a huge win and had a feeling that I would make it to withdrawal stage. While completing wagering I decided to verify myself which took about 24 – 36 hours, cannot remember exactly.

Support is quick and most of the day available to assist with queries. They are knowledge able but always require management approval or management decision if you ask for something. I normally do the 15% cash back offer on my deposit since their wagering for their bonuses are very high to say the least. It was my birthday now in June and I ask support for a freebie and they said they could not offer anything to me. I am a low roller but make a lot of deposit here compare to other casinos

The fact that their loyalty scheme is a bit bad. You get 10 free spins as a freebie per week if you deposit $40 or more during that week. Also, no birthday gift and to level up as part of the rewards program you need to wager $5000 which is extremely high.

Enviar mensaje
tykimies
30 de abril de 2019.
4

Casino seems good. There was lots of games and nice layout on the website. Live chat was also friendly.

I got worst experience what you can get as a gambler. I deposit 80 euros and I used bonus 70% what I got to my e-mail. I won my biggest win ever and I tried to withdrawal 6350 euros. There was something problem like I'm abusing bonus rules, because some other player have same IP-address and bonus was already used. MGA searched that situation and this actually happened. Bad luck maybe. That is the reason why I'm not trying to make complaint again at AskGamblers. I don't know who can be that another user. In Finland our IP-addresses (mobile broadband) are not personal so I think rules like this are unfair to gambler.

I can't understand why I can get bonus which is already used by same IP-address. There must be something information like "you are not allowed to this bonus, because its already used". That situation was not my fault. Westcasino gave back that 80 euros which I deposited. I'm still very unhappy for that experience and I hope you can do something that situations like this can never repeat again.

Enviar mensaje
fisher20000
30 de abril de 2019.
10

So when you 1st join West, like any reputable casino they need to verify your ID. This is a process which takes a few days but when it is done at least you know your safe. I have played at west for quite a while now and I love it! The Heroes in customer service are great, the withdrawal process is fast and easy..I have never had an issue withdrawing at all...you can keep up to date with deposits and withdrawals in transaction history...everything about West Casino is the best of the best...Highly recommend

Nothing all spot on...from deposits to withdrawals to choice of game...West now features live gaming...it is brilliant! All excellent

Enviar mensaje
WestCasino
3 de mayo de 2019.

Hello FISHER20000

Your feedback is much appreciated, as well the support team is thrilled to read your kind words.
We are very happy to hear that you are having a good time and of course .. Hope this isn't going to change.

We are going to get even more games and I am hoping that you will enjoy those too, perhaps even find new favorites.

You can private message me if there is anything that you need.

Best Wishes,
Ed Blake

blondie
31 de marzo de 2019.
6

West casino is a place I discovered earlier in March. I noticed somewhere a post saying that they offer free spins for new sign ups and of course it got my attention right away. However it wasn’t the reason why I decided to join them.

As I usually do, I first checked their reviews on Askgamblers and noticed that Askgamblers had an exclusive sign up bonus. The bonus I’m talking about was a good 150% match along with 100 free spins. They are one of EveryMatrx casinos and it’s been a while since I registered at an EveryMatrix casino simply because a great number of them are shutting down. Regardless I was surprised to see that the bonus carried 35x wagering requirements.

Before signing up I chatted with their customer support to see if the offer was really as good as it sounded and whether I was eligible for it. Support was very friendly yet professional and I was told that I was good to go and that the bonus carried 35x bonus wagering!

Rest assured I signed up through Askgamblers link and tried to make a 20eur deposit using AskGamblers code. The code showed up as invalid and after a conversation with support, I was told that Malta wasn't eligible for it. Then I proceeded with their standard welcome bonus and deposited 20 eur. I got a match bonus along with 100 free spins on Guns n Roses slot machine. The spins paid 21 eur and then I started playing Twin Spin. I hit a big win, almost 400x bet and wanted to check the wagering. Then I saw that the wager was much higher than it should be and I started a conversation with their chat representative, who turned out to be the Account Manager.

Long story short, the support had given me invalid information and in fact, the bonus had 35x deposit and bonus wagering requirements, which if I had known, I wouldn't have taken in the first place. Regardless, after a long conversation the Account Manager cancelled the bonus for me and I was left with nearly 110 eur balance. My greed took over and I lost the money eventually.

Overall I have mixed feelings about West casino. From one side I enjoyed the game collection, but from the other I didn't like the hassle I went through and the misinformation I was given. Therefore, if I play there, it will never be with bonuses.

Enviar mensaje
WestCasino
3 de mayo de 2019.

Hello BLONDIE

Hope all is good.
Thank you for your feedback and we apologize for the misleading information from the support agent. Usually it didn't happen, yet we are happy that eventually it was sorted for you. We assumed the mistake and you are 100% right.

The new agent that you talked to, is now aware of the most important information to give to players. As well the training was now improved, just in case. We aim to always give 100% accurate info, however if mistakes happen, we do our best to make up for it.

Should you have extra time, in the future, I would personally recommend to double check this vital information (wagering, excluded games, if there is any max cashout for a type of a bonus) on every Casino's Terms & Conditions. It will probably take a few minutes extra, however the legitimate Casinos don't ever hide this information from T&C. As well you can double check on the page where you saw the promotion. For example on AskGamblers the wagering multiplier shows as (d+b) deposit + bonus.

Nevertheless, now we have even more games if you decide to try them out, including Slots and Live Casino.

Private message me if there is anything that you need.

Best Wishes,
Ed Blake

Finnish_player
24 de enero de 2019.
8

Nice layout on the website. Good bonuses and quick friendly live chat. I liked to play here. The games also made a great big win with small stakes.

The first withdrawl and approval of documents takes a long time. Big time and Play`n go missing. Maybe in the future, these too will come.

Enviar mensaje
WestCasino
24 de enero de 2019.

Hello FINNISH_PLAYER

Congratulations for your great wins!
As well, thank you for your feedback, it's much appreciated.

We aim to get even more providers and although right now we have over 1,000 games, Our target is to have 2,000 games in the future and to include the 2 providers that you mentioned.

Good luck in the future! Hope to see more big wins go your way!
We aim to process all withdrawals within 48 hours, including the ones for new players that need verification. From your next withdrawals, you will witness very fast withdrawal times.

Best Wishes,
Ed Blake

sosporty
2 de enero de 2019.
1

I like that they have my favorite game and thats all

Live chat is not good, when I wrote that I want to close my account. I told them that there was too many dead spins and their reels lagged, and she said they had not had any complaints about this, but I see already complaints on here.

Enviar mensaje
WestCasino
5 de enero de 2019.

Hello SOSPORTY

Hope you are well.
Glad to hear that we have your favorite games, we plan to get more games every week.

We had complaints about games lagging in the past, however none recently.
We also checked with the tech team to be sure. On our end everything works in order.
I would recommend to make sure you have a stable internet connection and that you use a fresh browser.

I can see that you had a withdrawal request of more than you deposited in total, yet you didn't allow us time to process it. As well your account manager looked after you with a solid bonus on the house. You had some good wins and I am sure you had a good time as well until you stopped winning.

Feel free to private message me in case there is anything else that you need.

Best Wishes,
Ed Blake

Usuario inactivo
28 de diciembre de 2018.
1

Nothing the casino don't care about responsible gaming.

I ask the Casino with an positive amount to closure my account immediately because I have a gambling problem. The Casino Team don't care. On next day they confirm they did something wrong an they apologize that they miss to set the limit but my money was not refunded. I informed everymatrix and MGA but no one react or in they opinion its my responsibly even with a sickness. Don't touch this Casino. Basel09

### Update ###
The casino is not acting responsible and not acting inline they own terms.

Dear West Casino I can show you emails, that my account was still open after I ask. I lose because my account was still open. I Have the email that the VIP manager confirm, that there was an issue. The compensation was only casino money but I want stopp gambling. I think you should take care of your responsibly and say the truth. MGA was also informed.

WestCasino
30 de diciembre de 2018.

Hello Basel09

Hope my message finds you well.

We fully support responsible gaming, and to show it, we offer the option to set limits / to self-exclude or take a cool-off period, are on every player's account since registration. It does not matter from what jurisdiction the player joins, every player has the option to self-impose playing limits or to get the account closed as they wish.

As well it does not make a difference if it's about a new player / a player who is not verified, nothing would make a difference. Everyone has the option to set limits / restrict playing in any way they see fit, as well to take breaks / self exclude from their side.

I can see that as soon as you said you have gambling issues, your account was closed by us.

As well I can see a lot of positive wins as well as special 20% cashback deal on your account, when it was open, and as well extra solid free bonuses. We would have imagined, and hoped that you had a great time with your special custom perks.

Best wishes to keep your gambling under control, as well please make sure to use responsible gaming tools that Casinos have in order to avoid overspending money & time.

Regards,
Ed Blake

5.95
CasinoRank
5.7
Calificación de los jugadores 32 revisiones
5.95
CasinoRank
5.7
Calificación de los jugadores

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