WestCasino

I enjoyed my time at WestCasino. The game selection is top-notch, and the support team is friendly and helpful. The welcome pack bonus and no deposit bonus were great ways to start and explore without risking my money. Overall, a solid experience!

Ok looking, lots of games snd quite fast. Games seem to have defsult rtp, its rare nowadays. I could imagine playing here, but oh.. wait a moment. Check the massive cons.

Minimum deposit is 20€, but minimum withdrawal is 100€.

If you happen to win, it doesnt mean they would happily pay for your. First they let the cash out request hang several days, prob max 5. Then they return the your winnings to your account and ask for verification. On their terms they say they ask verification when certain amount is reached. That is blatant lying. Ok, so what? They doent accept driver's license. Everything they do aims to con you play back all your winnings. Definitely stay away from this site.

WestCasino

hace 1 año

Hello akasv,

Greetings from WestCasino!

Our casino has a standard time frame of processing the withdrawals of 5 business days. Once your account is verified, the finance team can process them even faster, all depending on it's place in the queue.

Members with high account activity also benefits from faster withdrawal processing.

All the best,
Eduard

Nothing in this casino seems to be legit .Everything seems to be a scam and help support dosen't reply to any of my requests.
Horrible experience here

The casino operate illegally in Netherlands jurisdiction without any license from duch gambling authorities! They closed my account without refunding any of my deposits!
Now I've reported this casino to all legally authorities, KSA,MGA authorities ,ECOGRA

WestCasino

hace 2 años

Hello rotar86,

Greetings from WestCasino!

I have checked and your account has been closed due to breaching the accepted terms and conditions.

All the information regarding the decision has been provided to you and, if you have any further questions, you can contact the casino by email at any time.

All the best,
Eduard

Site works fast, there are a large variety of games and the bonuses are SEEMINGLY very good. Support is fast to answer and "friendly", but they won't help you out much.

Withdrawals are an absolute scam. Even with all documents submitted AND accepted, it can take up to 7 business days for them to "approve" your withdrawal. This has happened multiple times.
Another really bad thing about the site is the fact that self exclusions and/or betting limits are hard to set up.
Due to these serious issues I will not ever play on the site again.

WestCasino

hace 2 años

Hello Ejun7171,

Greetings from WestCasino!

I am sorry to see that you were disappointed with the withdrawal process.

Currently our casino reviews withdrawals in a maximum of 5 business days. This timeframe isn't exceeded and if your account is already passed the verification you can expect pretty quick payouts.

As for self exclusion or limits, these are always available to set directly from your casino account or form the responsible gaming page.

I hope that you will reconsider and give our casino another go!

All the best,
Eduard

Such huge potential. Lovely bonuses etc and it's easy to navigate. Wager bar could be a bit better. All in all no issues with support or use.
As I said bonuses are good but it's pointless. If you win your not likely to be paid anyway, or at least its going to take an age.

A casino with such potential ruined by the withdrawal process. By far the slowest I've come across and that's coming from a position of having a pending withdrawal. They pull the usual document stunt. Drivers license not enough, need passport etc.
Delay tactics I presume to get you to reverse your withdrawal. Responsible gambling doesn't exist and you have to go through support, hence another barrier. I wish I'd read other reviews first because I definitely wouldn't have played. I'm pretty sure my withdrawal will be delayed again for some other reason made up to suit the delay. Great potential destroyed by greedy tactics.
I mean if your paid out quick you will redeposit and the game goes on.

WestCasino

hace 2 años

Hello Colinmc13,

Greetings from WestCasino!

I am glad to hear that you are pleased with the bonuses our casino offers and our support team.

Withdrawals are currently processed in a first in first out basis, taking in practice anywhere from a a few hours to a maximum of 5 business days.

As for the responsible gambling features, these are accessible anytime from either your casino account or directly from the responsible gaming page.

All the best,
Eduard

Good casino, lots of games, but guys... you have best VIP manager in the world. Gerrardo < last name removed >, is the person who is helping us (VIP players) as much as possible, he will never leave us alone, he always comes up with something! Really this man is best from the best, all respect to him!

WestCasino

hace 2 años

Hello supkid1,

Greetings from WestCasino!

I appreciate you taking the time to leave a review for our service.

All the best,
Eduard

I am playing this casino now for some Time. They Have many bonuses, even the ones without making deposit. The chat is friendly and they always did the Best to help me out. I Have even won a tournament 😊. They Have promotions like reload bonuses or free spins. I Have won the last Time on free spins 100 eur 😁.

Maybe the wagering of bonus are too high. And by depositing Will it be great to be a le deposit less then 20 eur. Other dislikes I don't Have. And it would be Nice od the bonuses Will be for depositing less money then 50 eur.

Not much to like, they’re an average casino with an OK selection of games. They really need to up and improve or they’ll disappear like other casinos have before them.

They repeatedly send false and misleading offers via email. For example I was told I had 100 free spins because I had accumulated £150 or more in deposits that week. But then I was told I wasn’t eligible as I should have made 3 x £50 deposits and I had only made 2 x £50 deposits (and then several £30 and £40 deposits). They also send me regular false information and claims I’m eligible for more and I never am. Their agents on live chat are also very rude and I’ve reported them to the gambling commission.

West Casino has been established in 2017 but I only recently got to know the casino. I saw it on AskGamblers and thought it was new. Owner by Every Matrix group makes me trust them and I decided to register and create an account here. The signing up process was very easy and the fact that I could play in my own currency was even better. It had my favorite gaming provider which is push gaming, and because of that I decided that I would immediately take up a deposit offer.

They have a lot of slot providers, from Netent, Push Gaming, Blue Print and many more. They only missing provider which is one of my favorites are Play N Go. If they were to get that, I think they would be one of my top 10 casinos I would be playing at.

I saw the deposit offers were claimable using e wallets which made me very happy since I do not use a credit card. They had credit card, neteller and skrill available, however the minimum deposit with or without a bonus is 200 ZAR of $20.

During my play here, I made a huge win and had a feeling that I would make it to withdrawal stage. While completing wagering I decided to verify myself which took about 24 – 36 hours, cannot remember exactly.

Support is quick and most of the day available to assist with queries. They are knowledge able but always require management approval or management decision if you ask for something. I normally do the 15% cash back offer on my deposit since their wagering for their bonuses are very high to say the least. It was my birthday now in June and I ask support for a freebie and they said they could not offer anything to me. I am a low roller but make a lot of deposit here compare to other casinos

The fact that their loyalty scheme is a bit bad. You get 10 free spins as a freebie per week if you deposit $40 or more during that week. Also, no birthday gift and to level up as part of the rewards program you need to wager $5000 which is extremely high.

Casino seems good. There was lots of games and nice layout on the website. Live chat was also friendly.

I got worst experience what you can get as a gambler. I deposit 80 euros and I used bonus 70% what I got to my e-mail. I won my biggest win ever and I tried to withdrawal 6350 euros. There was something problem like I'm abusing bonus rules, because some other player have same IP-address and bonus was already used. MGA searched that situation and this actually happened. Bad luck maybe. That is the reason why I'm not trying to make complaint again at AskGamblers. I don't know who can be that another user. In Finland our IP-addresses (mobile broadband) are not personal so I think rules like this are unfair to gambler.

I can't understand why I can get bonus which is already used by same IP-address. There must be something information like "you are not allowed to this bonus, because its already used". That situation was not my fault. Westcasino gave back that 80 euros which I deposited. I'm still very unhappy for that experience and I hope you can do something that situations like this can never repeat again.

So when you 1st join West, like any reputable casino they need to verify your ID. This is a process which takes a few days but when it is done at least you know your safe. I have played at west for quite a while now and I love it! The Heroes in customer service are great, the withdrawal process is fast and easy..I have never had an issue withdrawing at all...you can keep up to date with deposits and withdrawals in transaction history...everything about West Casino is the best of the best...Highly recommend

Nothing all spot on...from deposits to withdrawals to choice of game...West now features live gaming...it is brilliant! All excellent

WestCasino

hace 5 años

Hello FISHER20000

Your feedback is much appreciated, as well the support team is thrilled to read your kind words.
We are very happy to hear that you are having a good time and of course .. Hope this isn't going to change.

We are going to get even more games and I am hoping that you will enjoy those too, perhaps even find new favorites.

You can private message me if there is anything that you need.

Best Wishes,
Ed Blake

West casino is a place I discovered earlier in March. I noticed somewhere a post saying that they offer free spins for new sign ups and of course it got my attention right away. However it wasn’t the reason why I decided to join them.

As I usually do, I first checked their reviews on Askgamblers and noticed that Askgamblers had an exclusive sign up bonus. The bonus I’m talking about was a good 150% match along with 100 free spins. They are one of EveryMatrx casinos and it’s been a while since I registered at an EveryMatrix casino simply because a great number of them are shutting down. Regardless I was surprised to see that the bonus carried 35x wagering requirements.

Before signing up I chatted with their customer support to see if the offer was really as good as it sounded and whether I was eligible for it. Support was very friendly yet professional and I was told that I was good to go and that the bonus carried 35x bonus wagering!

Rest assured I signed up through Askgamblers link and tried to make a 20eur deposit using AskGamblers code. The code showed up as invalid and after a conversation with support, I was told that Malta wasn't eligible for it. Then I proceeded with their standard welcome bonus and deposited 20 eur. I got a match bonus along with 100 free spins on Guns n Roses slot machine. The spins paid 21 eur and then I started playing Twin Spin. I hit a big win, almost 400x bet and wanted to check the wagering. Then I saw that the wager was much higher than it should be and I started a conversation with their chat representative, who turned out to be the Account Manager.

Long story short, the support had given me invalid information and in fact, the bonus had 35x deposit and bonus wagering requirements, which if I had known, I wouldn't have taken in the first place. Regardless, after a long conversation the Account Manager cancelled the bonus for me and I was left with nearly 110 eur balance. My greed took over and I lost the money eventually.

Overall I have mixed feelings about West casino. From one side I enjoyed the game collection, but from the other I didn't like the hassle I went through and the misinformation I was given. Therefore, if I play there, it will never be with bonuses.

WestCasino

hace 5 años

Hello BLONDIE

Hope all is good.
Thank you for your feedback and we apologize for the misleading information from the support agent. Usually it didn't happen, yet we are happy that eventually it was sorted for you. We assumed the mistake and you are 100% right.

The new agent that you talked to, is now aware of the most important information to give to players. As well the training was now improved, just in case. We aim to always give 100% accurate info, however if mistakes happen, we do our best to make up for it.

Should you have extra time, in the future, I would personally recommend to double check this vital information (wagering, excluded games, if there is any max cashout for a type of a bonus) on every Casino's Terms & Conditions. It will probably take a few minutes extra, however the legitimate Casinos don't ever hide this information from T&C. As well you can double check on the page where you saw the promotion. For example on AskGamblers the wagering multiplier shows as (d+b) deposit + bonus.

Nevertheless, now we have even more games if you decide to try them out, including Slots and Live Casino.

Private message me if there is anything that you need.

Best Wishes,
Ed Blake

Nice layout on the website. Good bonuses and quick friendly live chat. I liked to play here. The games also made a great big win with small stakes.

The first withdrawl and approval of documents takes a long time. Big time and Play`n go missing. Maybe in the future, these too will come.

WestCasino

hace 6 años

Hello FINNISH_PLAYER

Congratulations for your great wins!
As well, thank you for your feedback, it's much appreciated.

We aim to get even more providers and although right now we have over 1,000 games, Our target is to have 2,000 games in the future and to include the 2 providers that you mentioned.

Good luck in the future! Hope to see more big wins go your way!
We aim to process all withdrawals within 48 hours, including the ones for new players that need verification. From your next withdrawals, you will witness very fast withdrawal times.

Best Wishes,
Ed Blake

I like that they have my favorite game and thats all

Live chat is not good, when I wrote that I want to close my account. I told them that there was too many dead spins and their reels lagged, and she said they had not had any complaints about this, but I see already complaints on here.

WestCasino

hace 6 años

Hello SOSPORTY

Hope you are well.
Glad to hear that we have your favorite games, we plan to get more games every week.

We had complaints about games lagging in the past, however none recently.
We also checked with the tech team to be sure. On our end everything works in order.
I would recommend to make sure you have a stable internet connection and that you use a fresh browser.

I can see that you had a withdrawal request of more than you deposited in total, yet you didn't allow us time to process it. As well your account manager looked after you with a solid bonus on the house. You had some good wins and I am sure you had a good time as well until you stopped winning.

Feel free to private message me in case there is anything else that you need.

Best Wishes,
Ed Blake

Nothing the casino don't care about responsible gaming.

I ask the Casino with an positive amount to closure my account immediately because I have a gambling problem. The Casino Team don't care. On next day they confirm they did something wrong an they apologize that they miss to set the limit but my money was not refunded. I informed everymatrix and MGA but no one react or in they opinion its my responsibly even with a sickness. Don't touch this Casino. Basel09

### Update ###
The casino is not acting responsible and not acting inline they own terms.

Dear West Casino I can show you emails, that my account was still open after I ask. I lose because my account was still open. I Have the email that the VIP manager confirm, that there was an issue. The compensation was only casino money but I want stopp gambling. I think you should take care of your responsibly and say the truth. MGA was also informed.

WestCasino

hace 6 años

Hello Basel09

Hope my message finds you well.

We fully support responsible gaming, and to show it, we offer the option to set limits / to self-exclude or take a cool-off period, are on every player's account since registration. It does not matter from what jurisdiction the player joins, every player has the option to self-impose playing limits or to get the account closed as they wish.

As well it does not make a difference if it's about a new player / a player who is not verified, nothing would make a difference. Everyone has the option to set limits / restrict playing in any way they see fit, as well to take breaks / self exclude from their side.

I can see that as soon as you said you have gambling issues, your account was closed by us.

As well I can see a lot of positive wins as well as special 20% cashback deal on your account, when it was open, and as well extra solid free bonuses. We would have imagined, and hoped that you had a great time with your special custom perks.

Best wishes to keep your gambling under control, as well please make sure to use responsible gaming tools that Casinos have in order to avoid overspending money & time.

Regards,
Ed Blake

Excellent customer service (Emmett) helped me with a bonus query, a withdrawal request giving me information on documents etc. Stayed online until I had completed this. Nice looking site, really fast withdrawal times, not a lot wrong really. Given full star rating thanks to customer service!

Sometimes you have to go through online help to receive bonus as it does not always go through.

WestCasino

hace 6 años

Hello FISHER20000

Thank you for your review and kind words, I will also let the support team know and I bet they will be thrilled.
We are glad to see that you are having a great time and hope you will keep getting those wins too.

Fingers crossed and you can private message me in case there is anything that you need.

Best Wishes,
Ed Blake

NetEnt is the main leading gaming provider at WestCasino

Received a promotional email "This serves as a notification regarding your available balance of €19.41" even when I had my account closed, after reopening, support told me it got sent to plenty of customers, including myself "by accident" - huge violation of MGA rules - and I got nothing balanced
Very dry promotions with high WR on bonuses
Slots are very laggy
Missing the special

WestCasino

hace 6 años

Hello Casinolover717,

I hope you're doing fine.

I definitely understand your reservations and can assure you that we're compliant with MGA policies. I've equally sent in an inquiry with the respective department so that such 'technical' issues will be prevented henceforth.

We have lots of exciting promotions and we're also on the verge of launching a special competition - less than 24 hours from now.

I can see that your account is an active one and in addition to getting a customized offer via one of our support heroes, you can take advantage of the daily offers or the reload bonus which gives you up to €300 per day to play with. That's amazing for sure and I can tell you there's more to come.

As for the wagering, it's 35x applied on bonus with corresponding deposit. You've managed to play without bonuses and also had a withdrawal recently; that might be a really good option for you seeing as you end up playing without any restrictions.

We're constantly improving and making sure that our players have the best experience, and your feedback is highly valued because it also prompts us to know which aspects still need to be worked on.

Hoping you will continue to have a great time and do let us know if you need anything.

Wishing you a lovely day and Merry Christmas 🎅

Regards,
Ed Blake

Registered, played got verified and withdrew - money in the bank! Within two days!
I am finding it hard to find fault with my experience. Brendon on chat guided me through to the askgamblers bonus which some sites have done their best to avoid and offered great service. I then got a bit of luck, cancelled my welcome bonus, withdrew and sent my docs for verification and sat back expecting to wait a couple of days, but found the funds in my bank just now, only a day following registration - the best experience a new punter could ask for!

The wagering could be lower - in my opinion is average for the industry but cannot see any unreasonable restrictions.

WestCasino

hace 6 años

Hello Bamberfishcake,

My apologies for the delayed response, I've been away for awhile and just settled back in at work.

I'm excited to hear we went above and beyond your expectations, that's how we roll here :D
I also saw your next withdrawal was processed quickly (less than 24 hours). This will be the trend for you so you have nothing to worry about when it comes to payments as well as any other aspect related to your account.

With regards to the wagering, it surely is fair and I've seen quite a large number of players complete it with ease. However, we can always work out something special for our good players so nothing is set in stone.

Hope you will continue to have fun here and let us know if you need anything.

Best wishes & a very Merry Christmas!

Regards,
Ed Blake

Played for a few months, not to much, never made an withdrawal.

I dont understand how this casino could have such a good rating here with ridicilous bonus terms. Asked for the chat operator for the terms of the bonus which they gave me( 25% for a deposit of 40eur) ,and him said 35x, but didnt mention that i need to wager deposit and bonus,so i end up with 40eur deposit and 10eur bonus with a wageringnof 1750eur. 175times the bonus i have receive. Be careful

WestCasino

hace 6 años

Hello KUKOMAR

I Hope my message finds you well.

We understand that you did not withdraw, however you had a few very good wins and your cash balance was at some point a lot more than what you deposited in total, and that was all cash.
Hope you will request withdrawals in the future when that is the case and perhaps you will be able to see positive sides of a Casino as well.

We would not hide any information or mislead regarding the bonus terms and we make it very clear in our Terms and Conditions. It clearly states that the wagering is 35 times the bonus and qualifying deposit.

Access the following link: https://prnt.sc/lp6by1
The above link shows an image from our Terms and Conditions for further clarification.

Best Regards,
Ed Blake

Great game selection and easy withdrawal options and paysafe works fine. No problems with West at all.

WestCasino

hace 6 años

Hello LAYLALANG

Hope my message finds you well.
Thank you for the positive feedback, I am glad you are having a great time.
We are also in the process of adding Pragmatic Play games so you will have even more games to enjoy.

Best Wishes,
Ed Blake

Game selection, site design.

I have asked to be self excluded, they then kept emailing me. I spoke to chat and asked to be unsubscribed. I am still receiving emails even after I unsubscribed. Stop emailing me!

WestCasino

hace 6 años

Hello DELC18

Thank you for the positive words, we are looking to improve the site constantly. This is one of our main aims.

Please accept our apologies for receiving emails, usually the system doesn't fail in this regard however we will look into it straight away.
Right now I personally made sure that you will not receive any more emails from us.

Best wishes,
Ed Blake

Game selection and quick response.

Has various deposit options but it says 0% fee on paysafecard. Actually it does have a fee and if u ask the livechat it simply says that its not their fault and they simply provide the service.

Sorry but that's a huge no go for a casino that is advertising that they're a top 10 finalist for the askgamblers "best new casino".

WestCasino

hace 6 años

Hello YOLITTNER

Thank you for your review. Glad to hear you like the games and the support.

I am aware of a bug we had and you are right, the fees were not showing on the first deposit page however I confirmed with the tech team it was taken care of shortly afterwards and it should not happen again.

Apologies for the inconvenience caused. I can see you gave us another try after that. Hope you had a great time and I am looking forward to also see big wins go your way.
If you are a Halloween fan, we have a new big promotion with many rewards https://westcasino.com/halloween

Hunt the monsters, level-up and get many rewards.

Best Wishes,
Ed Blake

Really slick site with good customer service staff and really good games.

Low weekly max withdrawal limit @ %k per wek which is too low when they have 20K progresives.

WestCasino

hace 6 años

Hello RHARD1

Hope my message finds you well.
Really happy you are having a good time and I will tell my colleagues from the support team about your review.

The weekly withdrawal limit is usually for new players, however account managers increase it quite often and at some point players don't even have a limit.
Once you will win a jackpot I will personally make sure you don't have to wait. Fingers crossed for that to happen :)

Best Wishes,
Ed Blake

All the best and newest slots from net ent and quick spin, bonuses are good and a reward program for customers

Depositing was a bit not happening? The page opened then closed then said transaction canceled

WestCasino

hace 6 años

Hello TULULA2006

Thank you for your positive words and right now we have even more providers on the site.
As well we are planning to get more and more.

Could you please private message me your username to check it out? I haven't been aware about issues with deposits in a very long time and I am sure you will be able to deposit.

Best Regards,
Ed Blake

West casino number one!!! Fantastic. There are many games, the chat is very friendly and 'precise.
The winnings after the first 48 hours are very fast play us play play with it!

WestCasino

hace 6 años

HelloELIX56

Thank you for your kind words.
Very glad you are having a great time and you should check out our newest promotion!

https://westcasino.com/halloween

Hunt the monsters and get many rewards.

Best Wishes,
Ed Blake