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WestCasino - They have not processed my withdrawal since June 27th

RESOLVED

Complaint Info

Disputed casino

WestCasino
8 months ago

My account is fully verified. An uptodate proof of address was verified mid June.

My withdrawal however has been pending since the 27th of June. Their terms state MAX 5 days. I have sent numerous emails (evidence attached) but get no response?

I'm hoping having Askgamblers intervene and mediate will help resolve the situation.

Thank you

AskGamblers
8 months ago

Dear @michaeluffendale,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

8 months ago

Hello michaeluffendale,

Greetings from WestCasino!

I have checked and can see that your withdrawal request has already been processed and paid.

While our Finance team does their best to review each request as soon as possible and most requests are handled within 1-5 business days, there are cases in which it will take longer.

All the best,
Eduard

AskGamblers
8 months ago

Dear @michaeluffendale,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

WestCasino Complaints

  • 38 of 38 resolved
  • 1 day avg response
  • 6 days avg complaint life
  • 2,258 USD avg amount

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