Ruby Slots Casino Complaints - Withdrawal & Other Problems

Ruby Slots Casino - Waiting for more then a month for a response regarding the verification

Submitted documents for verification more than one months ago. No answer yet. Don't know are the documents are ok or not. Looks like ghost casino. ...

Ruby Slots Casino - Waiting for my withdrawal since August 31st, 2022

I requested a payout on Aug 31 for $2091. It was approved on Sept 8. As of today, I have not received the payment. I contacted Live Chat 4 times and I ...

Ruby Slots Casino - I get no response about my verification

I will try this again.I submitted my documents to the email as directed on the picture, I will attach. I've done this twice I've also tried to get in ...

Ruby Slots Casino - Delayed verification of my account for a long time

Hello,It's been over 5 days since I've sent the documents by email that are required for verification.I got an automated reply to let me know that my ...

Ruby Slots Casino - Still waiting for my funds in amount of $3150

Dear Askgamblers,Please help. I've tried several times to get my money from Ruby Slots. I initially made 2 requests for withdrawals on August 14th, ...

Ruby Slots Casino - Delayed Verification of My Account

Hi,It's been over 10 days since I've sent the documents by email that are required for verification.I got an automated reply, so then I emailed again ...

Ruby Slots Casino - Unable to contact, quite concerning not even getting response

I, once again, verified my identity (I have done so at least 6 previous times over the years) and my documents were approved. I requested a cashout on ...

Ruby Slots Casino - Always slow to pay and impossible to get a straight answer

I have 2 approved withdrawals. However, they are holding my winnings although they have been approved and over the time frame. I have messaged them ...

Ruby Slots Casino - Still waiting for wire transfer $1167

After resubmitting multiple documents and hours spent online, with Customer Support Staff; I am instructed to just "wait and have patience." It took ...

Ruby Slots Casino - Trying to finish verification

Hi I'm doing this complaint today because Ruby slots is not getting back with me in a timely manner. The situation is I was made it to the card part ...

Ruby Slots Casino - No contact delayed verification and unable to withdraw winnings

Attempted to withdraw on 16 August and got told I put verify, Ruby slots states up 72 hours to do this on their website. Followed up on 19th and ...

Ruby Slots Casino - Long payment delays

I am encountering excessively long delays in being paid withdrawals- As far I can see, I withdrew 31 March and was not paid until 10 June. Then I ...

Ruby Slots Casino - Non existent customer service, resending docs since beginning of July

I created an account at ruby slots ON 06-15-2022 and received a bonus in the process. I won a little over $100.00 and met all the terms and conditions ...

Ruby Slots Casino - Withdrawal issues and delayed payment

Hi, I am trying to seek some proper answers, it seems like an endless effort on my part. On July 11th/2022, I made 2 withdrawals from my account, ...

Ruby Slots Casino - Payment Delay and Different Details

Hello. I submitted verification documents and a withdrawal request on July 6th or 7th. I finally got verified after a week and a half two weeks and ...

Ruby Slots Casino - Delayed payout request for $636.13

Hello. I am having problems collecting my payout request from 7/5/2022 in the amount of $636.13. I’ve contacted them several times trying to obtain ...

Ruby Slots Casino - No contact and no withdrawal after 2 weeks

I sent in verification of identity documents on July 5 2022 originally. I have sent them in a 2nd and 3rd time since then and my acct has still not ...

Ruby Slots Casino - Employees misunderstand their own terms

I used a VIP insurance monthly token and won. As per their own terms and conditions I met but they wanted to play through and I tried cashing out 2500 ...

Ruby Slots Casino - Withdrawal delayed since June 15th, 2022

Hello, I requested a withdrawal on June 15th for $1,189.42 and it is still pending. I submitted all verification necessary which the website shows as ...

Ruby Slots Casino - Pending withdrawal May 26

On May 26,2022 I requested a withdrawal of $2200.00. On June 7 the casino approved $1250.00 which I still have not received. The balance of &950 was ...

Ruby Slots Casino - No response to withdrawal delay

My name is . I am seeking your help with a long-overdue withdrawal that I still haven't received and hundreds of chats with ...

Ruby Slots Casino - All Payments declined

I have requested a payment 4 different times now over the past 4 months and everyone keeps getting denied. The last request was for $2000 and was ...

Ruby Slots Casino - Delayed withdrawals again and again

I have been trying to collect my winnings of $4,502.90 but have been unsuccessful again within the casino rules written timeframe for some of the ...

Ruby Slots Casino - Unreasonable delay after completing all the required documentation

I made a payout request on 5/9/22 after completing all the required documentation. Upon checking on status today I am being told there is missing ...