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Ruby Slots Casino

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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

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Ruby Slots Casino Review

  • Full selection of RTG games
  • Instant-play option available
  • 24/7 support through live chat, toll-free US phone, and email
  • Secured with 256-bit SSL encryption
  • Proven fair by TST
  • Instant-play version is lower quality
  • Phone service not available for players outside North America
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General info & Latest Promos
Website http://rubyslots.com
Established 2012
Owner Virtual Casino Group
Casino Promotion Ruby Slots Casino: 300% Match Deposit Bonus + 35 Bonus Spins

Ruby Slots is an RTG casino, Real Time Gaming software - one of the oldest and most diverse software platforms around, with a dazzling red theme and a large variety of games. The casino holds an offshore business license from the jurisdiction of Costa Rica. 

Virtual Games

As their name suggests, Ruby Slots has a large selection of slot games for their players. Their game catalog features every slot in the RTG library. This includes popular five-reel games like Count Spectacular, Cleopatra's Gold, Rain Dance, Triton's Treasure, and Achilles, as well as progressive titles such as Jackpot Piñatas and Aztec's Millions. Players can also try several three-reel slots, such as 7's and Stripes and Diamond Mine.

Ruby Slots features a very large assortment of table games. Blackjack players have a number of different variants to choose from, including standard blackjack, Super Fun 21, and Pontoon. Roulette players can enjoy four different variants including Multiplayer Roulette. Other games include three Caribbean pokers, red dog, Vegas Three Card Rummy, and war.

Video poker players have plenty to choose from at Ruby Slots. In fact, the casino features one of the largest varieties of video poker in the industry. This includes both single-hand and multi-hand games. Some of the more popular variants include Jacks or Better, Deuces Wild, Joker Poker, Double Double Bonus Poker, Pick 'em Poker, and Jackpot Poker.


Ruby Slots features a dedicated support service that runs 24/7. Players can get the fastest assistance through the casino's live chat function, which is available both in the casino and on the Ruby Slots website. Assistance is also available through a US toll-free phone number and an email address.

Security and Fairness

Ruby Slots does a good job at protecting player details. They use 256-bit SSL encryption, which prevents unauthorized users from stealing data as it travels through the Ruby Slots network. This is the same technology used by banking websites and other major online companies, and is fully described in the casino's FAQ page.

The RTG platform used by Ruby Slots has been proven fair countless times over the years. To show their players that they run a fair game, Ruby Slots has posted a seal of fairness from TST on their website. Although this seal doesn't link to the full report, there is enough evidence available to confirm that the games are genuinely random.


Casino details
More Casino Details More details
  • Website

  • Software

  • Deposit Methods

    MasterCard, Neteller, Visa, Skrill
  • Withdrawal Methods

    ACH, Bank Wire Transfer, Cheque, Neteller
  • Withdrawal Times

    EWallets: 24-48 hours

    Bank Transfers: 5-10 days

    Cheques: 21-28 days

    Pending Time: 7-10 days

  • Withdrawal Limit

    USD 2,000 per week
  • Affiliate Program

    Gambling Wages
  • Allowed Countries

    • Andorra
    • Anguilla
    • Antarctica
    • Arab Jamahiriya
    • Argentina
    • Aruba
    • Australia
    • Austria
    • Bahamas
    • Barbados
    • Belgium
    • Bermuda
    • Bouvet Island
    • British Antarctic Territory
    • British Virgin Islands
    • Cayman Islands
    • Chile
    • Christmas Island
    • Cook Islands
    • Finland
    • France
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Greece
    • Iceland
    • Ireland
    • Japan
    • Luxembourg
    • Macedonia
    • Marshall Islands
    • Martinique
    • Mayotte
    • Mexico
    • Monaco
    • Montserrat
    • Netherlands
    • New Caledonia
    • New Zealand
    • Niue
    • Norfolk Island
    • Norway
    • Portugal
    • Puerto Rico
    • San Marino
    • Serbia
    • South Africa
    • Tokelau
    • U.S. Minor Outlying Islands
    • United States [4]
      • American Samoa
      • Guam
      • Northern Mariana Islands
      • U.S. Virgin Islands
    • Uruguay
    • Venezuela
  • Casino Type

    Download, Instant Play
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    US dollars
  • Languages

  • Licences

    Costa Rica
  • Company

    Virtual Casino Group
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Support (US Toll Free) Telephone: 1-877-767-6929

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Ruby Slots Casino Reviews by Players


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Bsturd1012 1 review
Reviewed on April 20, 2021


Love the games. Love winning. Love how fast deposits are. Everything about Ruby Slots is fun, exciting, and eye catching. All of the games and no bonuses are fun! I always get excited when I bit my next big bonus! If only I could actually cash it out.


Hate how slow withdraws are. Hate the customer service. Why does this group of casinos take over a month to payout? Makes me sick. As I said above, Ruby Slots is awesome as a casino, giving it the deserves 5 stars. Ruby slots, however, loses the other 5 stars with slow withdraws and the worst customer service I've ever experienced.
Reviewed on December 5, 2019


I love the games at this casino. They have a great variety and they pay pretty well. They have pretty good promos too. The Games are easy to follow and understand.


The whole payout process was a lot more difficult than it should be. Had to send my paperwork multiple times, customer service doesn't answer emails, chat rep's are completely useless and always say they will escalate and don't. In the end I did get paid all my money, but getting the process going was extremely frustrating.
Reviewed on November 25, 2019


Games and promo's are good, however do not file a complaint against them to get paid. They cut you off of all their casinos, even the ones you have never played at!


Unethical and sketchy! This casino and it's sister casinos are nothing but crooked, sketchy and unethical frauds. They will lie and give you the run around until you are FORCED to come to AG and complain. Then when you complain, then cut you off completely. They take promo's, comp point etc. all because their panties are in a bunch over a complaint! Perhaps if they ran an ethical business, they wouldn't have so many complains and would NOT be blacklisted!! I will not dump another cent into this disgusting group of casinos! Pay me my money, so I can get you the hell out of my life!

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