Complaint #600 Ruby Slots Casino

Delayed Verification of My Account

By misha218

3 years ago

Hi,

It's been over 10 days since I've sent the documents by email that are required for verification.

I got an automated reply, so then I emailed again asking if my documents were received and never got a reply.

I submitted my drivers for ID proof and a recent mailed statement of my executive credit card as proof of address.

Please help me resolve this issue by finishing the verification.

Thank you,

Michael

Disputed Casino Ruby Slots Casino

Reason Verification issues

Amount $104.5

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

misha218

3 years ago

Got the money,

Thank you.

Michael

misha218

3 years ago

Hi Tawni,

Thank you for the reply,

I have emailed you the information and am waiting for the payment.

Thank you,

Michael

Ruby Slots Casino

• Representative

3 years ago

Hi Michael--

My sincerest apologies for not getting to this sooner. I tend to respond to those complaints nearest to expiration first. Each time you were replying to the complaint, the clock was re-setting, which accounts for my delay. I'm genuinely sorry for this.

I've looked at your account and I see that payment will need to be issued in Bitcoin for this. I've attached my email address--please send your Bitcoin crypto address directly to me. Once I receive this, I'll arrange for your payment to be sorted.

Much appreciated,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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