Complaint #605 Ruby Slots Casino

Delayed verification of my account for a long time

By nuageux

3 years ago

Hello,

It's been over 5 days since I've sent the documents by email that are required for verification.

I got an automated reply to let me know that my documents were received. I never got an e-mail from a Ruby Slots Casino agent to let know that my account was verified.

I submitted a photo of the front and back of my driver license for ID proof and a recent bank statement as proof of address.

Please, help me resolve this issue by finishing the verification.

Thank you,

< Name removed >

Disputed Casino Ruby Slots Casino

Reason Verification issues

Amount $100

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

nuageux

3 years ago

Hello Madam Tawni,

You're welcome. It was the least i could do.

Kind regards,

Ruby Slots Casino

• Representative

3 years ago

Hi Jean-Sebastien--

Thank you for confirming that this has been resolved.

All the best,

Tawni

nuageux

3 years ago

My complaint has been resolved by a Ruby Slots Casino representative.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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