Complaint #586 Ruby Slots Casino

Withdrawal issues and delayed payment

By Robert L.

3 years ago

Hi,

I am trying to seek some proper answers, it seems like an endless effort on my part.

On July 11th/2022, I made 2 withdrawals from my account,
Amount : $2500.00 and $1512.00 in the form of a wire transfer.

I read over the terms and conditions, nothing seemed to be an issue on my end.
I understood the terms/conditions no problem at all.

I filled out all required documents, along with valid photo identification, banking docs, whatever that was required, I emailed them over to the proper email address. I submitted all valid documents.

Since July 11th, I've asked questions through the customer support chat portal.
First I was told it takes 7 business days for the first process of being approved.
I gladly waited, its been well passed 7 business days now, my account is still saying the withdrawals are being processed, no one has looked over it or contacted me, even after my email was sent with the documents.

I messaged again a couple days ago, Friday July 22/22,
chatted with an agent, this person even looked into my email with the documents it says everything looks good and they will be sending an email within 24 hours, I didn't understand the email that was going to be sent to me.

I messaged again today, July 24th/2022.
Chatted with an agent, wasn't giving me any real answers.
I asked the same questions and no results.

It's frustrating, it's well passed the 7 business days and I would only assume that I would have gotten some kind of update.

Could someone help me with this, please and thank you.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $4012

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Leckey

• Ontario

3 years ago

Hi Tawni,

Thank you again for your help and response. I received the funds/transfer today actually.

You've been a great help and I respect very much. Now that the matter is resolved, I will be emailing a request to delete my profile and info as I will not be playing anymore, to much of a hassle and wait time is unreal. I'll play Canadian online casino.

Thanks again.

Rob.

Ruby Slots Casino

• Representative

3 years ago

Hi Robert--

As I mentioned in my email to you, your payment was sent to our processor, Tuesday: Paid $3600 + no Service Fee for transactions #114110564 ($2,100.00), #114110568 ($1,500.00). I would expect the funds will reach your account, early next week (possibly today or tomorrow).

Regarding the shortfall from your requested amount, this is because you received a bonus ($400). All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

All the best,

Tawni

Leckey

• Ontario

3 years ago

Hi Tawni,

That's great news. Thank you for the update. Talk again, soon.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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