Complaint #601 Ruby Slots Casino

Still waiting for my funds in amount of $3150

By Shanna S.

3 years ago

Message on forum

Dear Askgamblers,

Please help. I've tried several times to get my money from Ruby Slots. I initially made 2 requests for withdrawals on August 14th, 2022. Then it was modified because of a coupon. So the amounts were changed to $940 for one and $2210. or the other. Then the withdrawal was approved and then it was redeposited back into my account for documents. All this was sorted out and a request for withdrawal was made again. Well, one was approved on September 19th and still hasn't been paid out. The other has been approved on the 28th of September. After multiple chats, everybody says they are going to expedite it. It obviously isn't working. I have screenshots of my account and the last few chats. This is getting annoying, since I'm currently struggling with Raging Bull to get paid since the same date.

Thank you, I would appreciate any sort of help.

Shanna

I have attached screenshots of chats, emails and my account.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $3150

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ruby Slots Casino

• Representative

3 years ago

Hi Shanna--

Thanks for confirming you've received this. ;-)

I wish you all the very best,

Tawni

Srpo1983

• North Dakota

3 years ago

I received my payment in full from Ruby Slots. Thank you Askgamblers and Tawni.

Ruby Slots Casino

• Representative

3 years ago

Hi Shanna--

I apologize, as I did not receive a new complaint notice on this and your other complaint.

I've sent a request for your information to AskGamblers and as soon as I receive this, I'll check into your issue and come back to you.

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I requested a $1950 withdrawal

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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Delaying payment and splitting them

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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I sent in all documents and and I still get a runaround.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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