Complaint #607 Ruby Slots Casino

Waiting for my withdrawal since August 31st, 2022

By Gwen J.

3 years ago

Message on forum

I requested a payout on Aug 31 for $2091. It was approved on Sept 8.

As of today, I have not received the payment.

I contacted Live Chat 4 times and I was told 4 times that it was sent out on Aug 9. It usually does not take that long for a wire.

I just need help to find out what is really going on. Will you please check this out?

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $2091

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

fb_1154837631207313

3 years ago

I got my winnings today!!!
Thank you!!

fb_1154837631207313

3 years ago

No results yet. I checked with them this morning and it's the same song and dance, "We released it to the processor on Sept 9". I didn't win with the processor, I won with Ruby Slot Casino.

AskGamblers

• Support Team

3 years ago

Dear Ruby Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
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