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Redbet Casino

Our Rating CasinoRank
7.8/10
CasinoRank
Player Rating 92 Reviews
6.8/10
92 Reviews
Complaint Response 19 Complaints
2 days avg. 19 Complaints
What we like
  • 0-4 hours e-wallets withdrawal time frame
  • No withdrawal limits
  • Mobile-friendly
  • Audited by SKL
What we don’t like
  • Large number of restricted countries
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Redbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.redbet.com
Established
2005
Licences
Gibraltar Regulatory Authority, Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Turkish, Portuguese, Spanish
Casino Type
Instant Play, Mobile, Sports, Live Casino

Redbet Casino is an online casino that offers players three instant action casinos in one convenient location. Players can choose from Casino Red (powered by NetEnt), 3D Slots (powered by Betsoft), powered by Microgaming Quickfire and NYX Interactive with games from NextGen Gaming, Bally, Aristocrat, CryptoLogic, and more, including several live table games. It is available in six different languages: English, German, Polish, Norwegian, and Finnish. Since the games are all instant-play, Redbet Casino is compatible with practically every platform imaginable, including many smartphones and tablets. Altogether, Redbet is one of the most well-rounded casinos on the web.

Restricted Countries

Various legal and commercial restrictions prevent Redbet Casino from offering games to players in Denmark, France and its territories, Spain, Turkey, and the US and its territories. Residents of all other countries are welcome as long as online gambling is not prohibited by law.

Mobile Gaming

Many of Redbet Casino’s most popular games can now be played on the go. These include Roulette, Blackjack, and a growing number of the site’s hottest slots. The mobile casino is currently compatible with Android and iOS devices and can be accessed with absolutely no downloads required simply by going to the Redbet website on a mobile browser.

Security and Fairness

The entire Redbet Casino website is protected with the latest SSL encryption technology from COMODO, a leading online security firm. This protocol keeps anyone from being able to read sensitive data entered while registering, depositing, or logging in, such as credit card information, addresses, and passwords. A privacy policy is also used to keep third parties from obtaining contact information.

Redbet uses only trusted software platforms and has its games continually audited by SKL to ensure fair play. Players can review the most recent audit by clicking the “RNG Certified” seal on the bottom of the Redbet Casino website.

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StallCation

Complaints

Read the complaints other players have left for Redbet Casino. Learn more about complaints.

Show all complaints
Redbet Casino - Stalling on account verification and €6,500 payments

Hello,

Redbet Customer Service - Ticket 1176926 (this is the reference number of all my E-mail correspondence with Redbet)

Email: < email removed >

Beforehand i'd like to note that my account was already fully verified and that i had previously sent succesfull withrawals back to my Neteller account. On the 25th of August i was requested to send the following documents:


- Self holding ID

- Proof of specific deposits, with Transaction ID's (these were paysafe card deposits)

- Proof of Neteller account ownership


I had sent all of these documents accordingly on the 25th of August. (See photo 1 in attachment) I received an update the next day where i was told that the Paysafe card proof of deposits were not accepted and that i had to send new ones. I had purchased these Paysafe cards from an online webshop 'www.beltegoed.nl'. (See photo 2 in attachment)

On the 27th of August i had sent new documents through live chat and through E-mail (check photo 3 in attachment) in order to proof that i had paid for the paysafe cards. I managed to send screenshots of my payment history on 'My paysafecard', where the deposits to Redbet were listed along with the related transaction ID's which were being requested by Redbet. Moreover, i had also sent confirmation E-mails which were sent to me by E-mail after i had purchased these Paysafe cards, where the Serial ID's could be found which were also related with the transaction ID's. I had also told them that there are no 'proof of deposit' documents available where you can see my name as i did not need any account to purchase these paysafe cards, i did also not need to provide any personal information in order to purchase these paysafe cards.

To my knowledge, and out of previous experience i know that Redbet takes 1, or maximum 2 days to check documents and to update their players regarding their verification status. However, my documents were sent on the 27th of August, and yet i have still not received any update or whatso-ever. Live chat employees are constantly telling me that 'my documents are with the relevant department' and 'that they're still being checked' and that i have to 'wait for an update' (See photo 4 in attachment).

Their excuse is that they're very busy and that they are therefore experiencing delays ( see photo 4 in attachment). I do not believe them. It is highly unlikely that it can take so much time just to check documents. Currently my documents are 'being checked' for 10 days and nobody is reaching out to me. I had sent various E-mails and almost none of them are being replied to. Right now i am starting to worry that nothing is being done to my account and that they're just stalling me for some reason. I have 6500 euro's pending withdrawals which were not sent back yet to my Neteller account.

I hope that my complaint can get accepted.

With kind regards,

Niels < surname removed >

staus Resolved
€6500
Redbet Casino - Cancelled account with £14k balance with absurd reasons
I opened an account with redbet on 25th February 2019.

I had a good win and had to verify my account, and did so on 1/03/19. I was then asked to join VIP team.

My ID documents were accepted and my withdrawals were processed.

A couple of days later I began to play at Redbet again and deposited quite a large amount (of previously won money). After gaining a sizeable proportion of it back, My account was locked and I received an email from the player safety team, as well as my VIP account manager. I was asked to fill out a form and send over supporting documents with regards to my playing levels. I was also told that my balance of £14k would be held until my account was verified “as it was winnings”. I was also asked to prove deposits to another casino, which I later learnt to be owned by redbed, MrGreen. I thought this was unusual as I had simply deposited winnings from redbet so I did not think I would hit any thresholds or such Regardless, I filled out the forms as requested and sent them over.

I was then asked for further documentation of a payslip, bank statement, proof of winnings from another casino, etc. Again, I complied and sent over the requested documents.

I then received a call and email requested further information of tax returns and 3 months full bank statement. I informed them I was uncomfortable sending over these documents and it seemed excessive, to be told nothing could happen with my account until I sent them.

I then thought that this didn’t make sense and made some additional enquiries. What I learnt is that redbet we’re in fact trying to verify my mrgreen playing account, (by which time I had stopped using) and that because they couldn’t, my redbet balance and account were being held to ransom!

When I questioned this with the redbet team I was just given a lot of nonsense about the merger of the companies, but I explained, and I am sure you will agree, that I had applied on a separate website, with separate provider, using separate credentials, deposited to a different payee, received withdrawals from a different payer, and had to verify a new account with ID, but now I am told they can keep my redbed balance because of a Mr green request. Surely this cannot be allowed?

My last communication was on 11/03 when I was told nothing can be done until I send over the documents to mr green. This is something I am not willing to do, due to my privacy concerns. I also have no interest in using this company to gamble, so nor do I want my account reinstating. What I would like is the withdrawal of my £14k balance to be processed by redbet.

I hope you can help!
staus Unresolved
£14000
Redbet Casino - Withdrawal not being allowed to one of my bank accounts

Hi there

So I have an issue which talking on the phone and live chat to is still not being resolved. I have had a Redbet account for a long time now and made plenty of deposits using 3 different cards with never an issue and my account is also verified. so I would consider myself a loyal customer.

Recently I made a deposit with one of my credit cards that has a £1500 limit on it and all of it available to me basically meaning its got no purchases at all on it until I made these recent deposits (2 of £50)

And for once I was lucky and had some nice wins on the slots, so obviously I wanted to withdraw my winnings which currently stands at £2800.

Now I want to withdraw the money into my normal current account as I cannot withdraw it to my credit card because its already at its maximum available credit so there is actually no where the money can go well except for the £100 I deposited.

Much to my dismay they contacted me saying I have to withdraw the money to the same account it was deposited with where the win happened. this to me is totally unfair as that is my money I am trying to withdraw to one of my verified payment methods and they are not letting me. Redbet have told me this is a legislation issue, which I have now found out is not true as there is many examples on this site alone of people getting these decisions overturned.

There is no warning when making a deposit that any winnings made must be withdrawn to the same account.

I would like to add both of these cards are registered in my name and at the same address.

I am hoping this can get resolved and I get my money into my account

Many thanks

Tom

staus Unresolved
£2800
Redbet Casino - Closing account due to previous closure with MrGreen but stalling refund
Okey, here's the deal. I made deposit to Red Bet at 9th august 2018 and didint got bonus for my deposit what was promised so I went to livechat to ask what was it about. They told me that they have to tell me something considering my account. So I asked what was it; they told me that they have to close my account due to that I have had account on mr green earlier which was closed on year 2015. Okey, i have deposited on this year over 200€ to Evoke gaming via Red Bet first 200€ on 5th of april 2018 and got answer that i dont get promised 200 freespins after my deposit came lato to that campaing. Okey, that fine, I continue living with that 200€ lost all the way and finally on 9th of August 2018 I deposited again, this time 10,62€ and was promised in marketing email letter to recieve 100% deposit bonus, well didint get that automaticly so I went to a livechat to ask about this. Topi on livechat told me that he must close my account because I have had account closing on mr green earlier on 2015 which was gone past their checkings. So now was the thing that I should have back my deposited money between february 2018 - august 2018 which total 210,62€. I asked those deposited money to be refunded to my skrill account on 9th August, I have had sevral asking about situation, and nothing happens. They have told me that issue is been taken care on payments departement on 14th August at approx. 15:00 pm local finnish time. Nothing have happent since. So Redbet, please give this issue now to be taken care and finally to me to recive my money back to my skrill account.
staus Unresolved
€210.62
Redbet Casino - Withdrawal of £40,000 delayed beyond advertised payout time frames
Hi, I made a withdrawal on my Redbet account on July 28th 2018 of £40,000, to which my VIP account manager informed me that the transaction was processed on Tuesday 31st of July and it would take 1-5 banking days as per the casinos T&C's to reach my account, we are now nearing the end of the 5th banking day (Tuesday 07/08/2018) to which I still have no funds in my account. I have contacted Redbet number of times, which in fairness, my VIP account manager has replied promptly, however this doesn't get me my money. I have been given transaction numbers along with ARN numbers and was told to contact my bank to chase and they would be able to trace the transaction. On 4 separate occasions I have spoken with my bank and to management within my bank and they have informed me that no funds have been received and that when they were there would be no hold up in them reaching my account. I have since gone back to Redbet and relayed this information, to which I was then informed that they couldn't chase the money from their bank as the funds had "left the system". I'm beginning to get tired and frustrated with this whole situation as I'm beginning to believe that I am being lied to somewhere along the line. I have been told that there are numerous amount of checks for my bank to do which could delay it and that the bank wouldn't tell me about, which I find very hard to believe as my bank are telling me the complete opposite. My account is fully verified and I have had large withdrawals from Redbet before this one which have all gone through next day in most cases. This is now looking at going beyond the stated 1-5days stated in the T&C's and I cant see any solution forthcoming.
staus Resolved
£40000
Redbet Casino - Giving me a hard time on a £1,000 withdrawal
I made a deposit using a debit card of mine of £150, but with that i won some money, a day later my debit card i deposited with was lost so i had to report it lost to the bank which is halifax and they said that a replacement card will be sent out to me, in the meantime over at redbet casino i have a £1000 that i wanted to withdraw but then i told them that the card i deposited with was lost so they said said that i had to go to my halifax bank and ask them for a proof of ownership to card ending in 9312 but Halifax said that is there no such document but only a statement which contains the same account number and sort code of the card ending in 9312 later on today i found the card ending 9312 and i sent the copies of this card to redbet in which they asked for to process the withdrawal back to that card as when i told halifax i found the card and asked them if any returns or refunds can still be processed back to that card halifax said yes it will still reach your account, further on redbet accepted the copy of the card and then tells me via email this afternoon that my withdrawal was approved and on its way to my payment method after making a new deposit using a different card but then when i logged in to my redbet account the withdrawal was not processed at all it was actually still pending to the new /other card i deposited with ending in 5604 as the card ending in 9312 which was lost but found i removed that card from mange cards on my redbet casino account so i was unable to make a withdrawal back to 9312 but found out that even though i removed the card from my side it is still showing as active on redbet's system on there side only, when i asked the payments team to process the withdrawal back to the card ending 9312 manually and just take it off my redbet's cash balance i was told that can not happen, and then they said why can not make another deposit using the card 9312 when i told them that the card was lost but found so its stopped as i got the replacement debit card in the post today which is basically the same bank same account/sort code, all thats changed is the last 4 digits on the replaced card, I said can i deposit with the replacement debit card and withdraw the £1000 to that instead? but they insist that wont be allowed either, so i asked them if i can make a trustly bank transfer using just your account number and sort code to make a withdrawal to as its the same as on the card that i used ending in 9312 but they also said no that is not acceptable either, i said well how am i going to get my winnings from you they said well you have to go into the bank and ask them for a document of proof of replacement but i know that the bank doesn't issue this kind of document only a bank statement i was told today by halifax manger called james, redbet refuses to pay me the money no matter what i do and what i provide they still refuse to pay me ive sent them each and every single document they have asked for and still refuse to process my £1000 withdrawal i just can not win with them please help me
staus Rejected
£1000
Redbet Casino - Payment delayed
Hello, First of all, great community you guys are running here. On the 8th of June I played a game of Baccarat on Redbet. I made a small deposit before that and had sent all the necessary documentation to get my account verified. I received an email saying thay they are thanking me for my documents and they also confirmed that my account has been verified. On the game of Baccarat on the 8th of June I deposited funds and placed it on a game of Baccarat. Luckily I won and I doubled my money. (No bonuses involved) I made a withdrawal and contacted support. They informed me by email that the status of the withdrawal is at the hands of the finance department awaiting to be processed. On the 11th of June I tried to login into my account and found out it was locked and that I should contact support. I contacted support and they told me that I should wait for an email from Redbet. Since the 11th of June I have contacted support every day and I get the same answer. We are getting nowhere. I fully understand that a casino does a series of checks to ensure it is all in order but I would like to know the status of the case. We are not talking about small amout of money here and things like these take a lot of energy and to be honest I am really frustrated about this. I would really like to resolve this before I go on vacation. I have read good things about this casino so not sure what is going on. I would kindly like to ask you guys at AskTheGambler for any help you can provide. Thanks you in advance. Kind regards, < personal info removed >
staus Unresolved
kr100000

Complaint Statistics

Resolved 6
Avg. Amount $ 7,544
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
6.8/10 92 reviews

Top reviews from our players

OK, game selection is OP! Very nice, I must say.

No withdrawal limits!
That is pretty much it, I am affraid...

I really have hard time believing that one the most famous names in the business doesn't offer round the clock Live Chat. Just wow! - big no-no as far as I am concerned.

Withdrawal periods they advertise are false. I have been playing with them in the past, made a couple of withdrawals and 1 in, maybe, 3 or 4 withdrawals came through within the advertised timeframe.

Bonuses I don't know where to put. They are not bad but not particularly good either.

All in all, I can't say they are bad casino, not by any means... but to have a score of >9.. I don't really feel it's deserved. 5/10 would be fair, I think.. an average.

Inactive user
10/10

Everything.
I dunno how long I've been a player there but seen all the rest, I really do consider playing there exclusively from some day in the near future. There are a couple of casino's left I really wanna give a try but except one other I never feel or felt wanted.
They don't overdue gifts, except the welcome offer which is huge but believe me Doable.

I remember playing Dragon Island after many hours being at it and it gave nothing.
But hey, I was so tired, I upped my stake and played some more... maybe even to flat out and then like a bomb: you won X (can't remember exactly) credits and my balance showed € 1.300+
A winning of € 1300+

After playing a weekend there I withdraw. In my first month I withdrew at least € 2000+ spread over +- 10 payouts. I did spend a lot there as well and my balance (depo vs. win) nowadays is definitely in red but after seen and tried so much other casino's (which I will review more and more) I had to start and say a word of appreciation for Redbet and the Bonnier gaming group.

EDIT: registered @ Heypoker (which is the same group), won €200 and without any hassle about double accounts or any other shit they paid out.

RedBet is a certainty ...maybe I dare say the only one out there. All those top tens @ affiliate sites make me wonder, really wonder, are they all independent and without any kind of support to whomever puts them there?

They offer free spin deals from time to time but offers for existing players.... customer binding is also important besides gaining customers.

Hello all! This casino is awesome, fast, helpful, I played at lot casinos but no one is like Redbet so do not hesitate, don't search around you are on the right place !

I cant say here nothing! I don't have any problems!

Nothing wrong with the casino itself. Seems like they have a fast and smooth page.

-Please be aware when it comes to documents. They are not slow or anything, but if you don't have a page in your internet bank that shows your are logged in - name - IBAN/SWIFT you won't be able to withdraw.

I didn't have this page in my bank so I wasn't able to Withdraw my money. Won around 800 euros, needed to play it all.

-The best Casino I ever played
-Free spins almost every day
-Payout almost instant (Last 3 payouts have been made in 1 hours)

The variety of games is the reason I registered. This was the only reason.

Had a really bad experience with this Casino today.

I got offered a 100% deposit bonus and entered the required code. I did not get the promised bonus. I contacted CHAT who were not live and ended up with having to send an email. Later on I got an email with number of reasons for why the bonus code did no work, but not one specific reason.

Expecting they would honor this offer, I was very shocked when I was told I would have to make another deposit in order to get the deposit. However, on the odd occasions this has happened at other Casinos I use they have honored the offer without me having to make another deposit. Really disappointed a supposedly reputable Casino could be this dishonest.

I have closed my account and they didn't seem too bothered at all and did not offer to honor the offer. Be careful when making deposits on receiving bonus offers.

Very poor casino try others first poor games but main thing live chat never works and customer service is none existent they really don't care about there customers.

Does not give bonus that are on promotion live chat never works, poor customer service don't try to sort the problem when asked, just closed account. Games are poor, there are better sites that out there I would try first.

Redbet is one of the top rated casinos here at AG. Judging by that this is indeed a safe casino with fast cash-outs process. I was searching for just such a casino in which I’ll open an account and make cash-outs. As usual, the first thing I do after making an account on the casino is that I study the casino T & C. For what it says in their T & C I don’t have some big objections. It seems to me that those are mostly standard T & C for an online casino. But one small detail caught my attention. In fact it says if your account is inactive for a long time the casino will take you $ 5 from the account as compensation for maintenance. That is really interesting, then, if you have an account here do not leave it inactive.

The Redbet’s bonus offer is pretty good, at least when it comes to the welcome bonus offer. For new members Redbet has three bonuses on the first three deposits. It is about a bonus of 100% on the first, 50% on the second and at the end of a bonus of 25% on the third deposit. The wagering requirements for these bonuses are 40 x bonus and with each of these bonuses you will also receive some free spins. I like that the casino has even three welcome bonuses on offer. In order to take some of these bonuses you need to make a deposit of at least 20 euros. Also I like the large selection of games offered at the casino.

I didn’t contact their live chat support mostly because I have found everything that I was interested in on their website. After all, I have no more doubts. The next deposit that I will make would be just on Redbet Casino. All in all, even if I still have not played here, I think that Redbet deserves a high rating. For Redbet I give 8 out of 10 possible stars..

Large variety of games, easy to use and fast withdrawals.

Extremely slow servers, respond time lacks really badly lack of support is also quiet bad.

Deposit fee's. Very high wager requirements, "I wouldn't believe the score above it's at max 5-6 stars nowhere near 9 lol I don't know what gave them that idea," main of all would I play here in the future most probably not as I've been a member for over 2 years and deposit on a weekly bases 100-150 depending on how I feel. Lack of Vip bonuses, free spins and promotions.

Closed account here my suggestion is those who are new try another casino who cares about its players truly.

3 star Max

Just to rectify, I posted a comment some time ago about Redbet casino and gave it a 10.

The pending hours advertise here are not true... There is not 0-1 hours pending period for withdraws and no 1-4 hours payment via wallets... The information here is wrong or Redbet casino doesn't keep its word. I must confess that Redbet offers fast withdraws indeed but the time frames are not like it is advertise. This is based on 3 withdraws I made and non of them were even close to the time frames shown above, so... I must change my review and apologize for my 10 stars review from a while ago. Redbet is a casino and we all know how they survive (on our losses).

Of course they have delay tactics and like other casinos they are using everything and your life if you have a withdraw :) lol .

Can Redbet casino or AskGamblers modify the time frames above as there are no true...

Misleading customers with wrong information about the withdraw process.

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