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Redbet Casino

Item: Redbet Casino
Rating: 8
Author: Anja W.

Unsere Bewertung CasinoRank

8/10

CasinoRank

Spielerbewertung 92 Bewertungen

6.8/10

92 Bewertungen

Beschwerdebeantwortung 19 Beschwerde

2 Tage durchschn. 19 Beschwerde

Was uns gefällt

Deutschsprachige Support-Mitglieder
Mobile Spiele
Großes Angebot an Spielautomaten von verschiedenen Entwicklern
Slots können nach Features sortiert werden

Was uns nicht gefällt

Kein 24/7 Support
Unklare Liste an nicht zugelassenen Ländern

Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.

Anja W.

Redbet Casino Details

Hier finden Sie alle Details zu diesem Casino.

Allgemein
Zahlungen
Spiele
Verantwortungsvolles Spielen
Kundensupport

Webseite

https://www.redbet.com/de

Gründungsjahr

2005

Lizenzen

Malta Gaming Authority (MGA), Gibraltar Regulatory Authority

Unternehmen

Evoke Gaming Malta Ltd. Casinos

Partnerprogramm

Evoke Gaming

Sprachen

Englisch, Finnisch, Deutsch, Norwegisch, Portugiesisch, Spanisch, Türkisch

Typ

Instant Play, Mobile

Einzahlungsmethoden

MasterCard

Einzahlungsgebühren

Nein

Auszahlungsmethoden

Visa

Auszahlungsgebühren

Nein

Auszahlungslimit

10.000 EUR pro Tag

Währungen

Euro

Bearbeitungsdauer

0-24 Stunden

Auszahlungszeiten

E-Wallets 0-2 Stunden
Banküberweisungen 1-5 Tage
Kartenzahlungen 1-5 Tage
Auszahlungen am Wochenende Nein
Progressive Jackpot Gewinne None

Software

Betsoft, Big Time Gaming, Blueprint Gaming, Evolution Gaming, GreenTube, High5Games, Inspired, Just For The Win, Games Global, NetEnt, Nyx Interactive, Play'n GO, Playson, Pragmatic Play, Push Gaming, Quickspin, Thunderkick, WMS (Williams Interactive)

RTP

Nicht festgelegt

RNG-geprüft

Nein

Progressive Jackpots

Nein

Spielverlauf-Feature

Nein

Einzahlungslimit Tool

Setzlimit Tool

Verlustlimit Tool

Zeitlimit Tool

Selbstausschluss Tool

Auszeit Tool

Realitätscheck Tool

Selbsteinschätzungstest

Auszahlungssperre

Nein

Selbstausschluss Registrierungs-Teilnahme

Gamstop

Live-Chat

24/7

E-Mail-Support

[email protected]

FAQ-Bereich

Nein

Redbet ist eine Online Spielothek die von Evoke Gaming Malta Ltd. Im Jahr 2005 gegründet wurde. Neben Sportwetten bietet die Spielbank auch eine breite Auswahl an Online Spielautomaten an. Die Spiele kommen von Top-Etwicklern unter denen auch NetEnt, Play’n GO und Microgaming befinden. Die virtuelle Spielhalle ist in mehreren Sprachen verfügbar. Lizenziert und reguliert wird sie von der Malta Gaming Authority. Alle weiteren Informationen über Redbet können Sie in unserem Testbericht lesen.

Nicht zugelassene Länder

Aufgrund unterschiedlicher Glücksspiel-Gesetze können sich Spieler aus bestimmten Ländern derzeit kein Konto bei Redbet eröffnen. Zu diesen Ländern gehören: Griechenland, Russland, Irland, Malta und andere.

Eine vollständige Liste aller eingeschränkten Länder finden Sie in den allgemeinen Geschäftsbedingungen der Spielothek.

Bitte beachten Sie, dass es stets in Ihrer Verantwortung als Spieler liegt, sich darüber zu informieren, ob Glücksspiel in Ihrer Gerichtsbarkeit erlaubt ist.

Online Spielautomaten

Die Spielothek wird zwar nicht von dutzenden Entwicklern mit Spielen beliefert, wie es bei vielen anderen der Fall ist, aber dafür kommen alle Online Spielautomaten von Top-Entwicklern. Sie finden hier einige der bekanntesten und beliebtesten Titel der Industrie, wie z.B. Book of Dead, Starburst, Bonanza, Gonzo´s Quest, Dazzle Me und viele mehr.

Die Slots sind in praktische Kategorien aufgeteilt, aber was diese Spielothek besonders auszeichnet, ist deren Spiele-Filtersystem. Alle Spiele können nach mehreren Faktoren filtriert werden.

Sie können die Spiele so nach Entwickler sortieren, aber auch nach mehreren Features wie: Gewinnlinien, Volatilität und anderen Funktionen (Quickspin, Freispiele, Bonus-Modus…). Wenn Sie ein erfahrener Spieler sind, und genau wissen was Sie an einem Slot mögen, dann wird Ihnen dieses System helfen das best möglichste Spiel für sich zu finden!

Bitte beachten Sie, dass Glücksspiel süchtig machen kann, daher empfehlen wir Ihnen, immer verantwortungsbewusst zu spielen.

Mobile Spiele

Alle Spiele können natürlich auch vom Smartphone und Tablet aus gespielt werden, denn die ganze Webseite ist für mobile Plattformen optimiert. Sie brauchen also keine spezielle App zu nutzen, Sie benötigen lediglich einen kompatiblen Browser.

Kundenservice

Den Kundenservice der Spielothek können Sie via Live Chat kontaktieren und dort wird Ihnen auch auf Deutsch geholfen werden – leider sind die Öffnungszeiten nicht angegeben. Sie können dem Team auch eine E-Mail senden, leider aber gibt es da keine spezielle Adresse für deutschsprachige Kunden, somit müssten Sie dann Ihre Beschwerde oder Frage auf Englisch an die internationale E-Mail-Adresse senden.

Sicherheit und Fairness

Alle sensiblen Daten in dieser Spielothek werden in verschlüsselter Form aufbewahrt. Redbet verschlüsselt auch den gesamten Datenverkehr zwischen den Kunden und den Servern mithilfe von SSL-Technologie. Da Redbet sensible Daten, wie Kontoguthaben und Transaktionen, handhabt, wäre ein Datenverlust verheerend. Deshalb verfügt die Spielothek über zwei Systeme, um dieses Risiko zu minimieren: Für den gesamten Datensatz werden tägliche Backups durchgeführt und alle Operationen werden laufend auf einem externen Computer gespiegelt.

Um die Fairness der Spiele zu gewährleisten, verwendet Redbet einen Zufallszahlengenerator. Dieser stellt sicher, dass alle Resultate der Spiele immer zufällig sind und somit auch fair.

Online Spielothek im Test: Redbet

Redbet wird Sie schon beim ersten Besuch in seinen Bann ziehen. Die Webseite ist elegant, übersichtlich und einfach gut gemacht. Die Spielesammlung lässt nicht viel zu wünschen übrig – Die Spiele sind von höchster Qualität und die Sammlung vielseitig und riesengroß!

Das Filtersystem bei der Auswahl eines Spieles ist eines der besten und praktischsten die wir gesehen haben. Es wird Ihnen helfen schnell ein Spiel zu finden, das genau Ihren Ansprüchen entspricht und das ist immer gerngesehen.

Auch der Live-Chat-Kundendienst ist etwas das wir immer begrüßen, schön wäre es, aber auch wenn die Öffnungszeiten angegeben würden. Noch besser wäre es, wenn man auch via E-Mail oder Telefon geholfen werden könnte, aber was nicht ist, kann ja noch werden.

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Redbet Casino hinterlassen haben.

Alle Beschwerden anzeigen

Beschwerde einreichen

Redbet Casino - Stalling on account verification and €6,500 payments

Hello,

Redbet Customer Service - Ticket 1176926 (this is the reference number of all my E-mail correspondence with Redbet)

Email: < email removed >

Beforehand i'd like to note that my account was already fully verified and that i had previously sent succesfull withrawals back to my Neteller account. On the 25th of August i was requested to send the following documents:

- Self holding ID

- Proof of specific deposits, with Transaction ID's (these were paysafe card deposits)

- Proof of Neteller account ownership

I had sent all of these documents accordingly on the 25th of August. (See photo 1 in attachment) I received an update the next day where i was told that the Paysafe card proof of deposits were not accepted and that i had to send new ones. I had purchased these Paysafe cards from an online webshop 'www.beltegoed.nl'. (See photo 2 in attachment)

On the 27th of August i had sent new documents through live chat and through E-mail (check photo 3 in attachment) in order to proof that i had paid for the paysafe cards. I managed to send screenshots of my payment history on 'My paysafecard', where the deposits to Redbet were listed along with the related transaction ID's which were being requested by Redbet. Moreover, i had also sent confirmation E-mails which were sent to me by E-mail after i had purchased these Paysafe cards, where the Serial ID's could be found which were also related with the transaction ID's. I had also told them that there are no 'proof of deposit' documents available where you can see my name as i did not need any account to purchase these paysafe cards, i did also not need to provide any personal information in order to purchase these paysafe cards.

To my knowledge, and out of previous experience i know that Redbet takes 1, or maximum 2 days to check documents and to update their players regarding their verification status. However, my documents were sent on the 27th of August, and yet i have still not received any update or whatso-ever. Live chat employees are constantly telling me that 'my documents are with the relevant department' and 'that they're still being checked' and that i have to 'wait for an update' (See photo 4 in attachment).

Their excuse is that they're very busy and that they are therefore experiencing delays ( see photo 4 in attachment). I do not believe them. It is highly unlikely that it can take so much time just to check documents. Currently my documents are 'being checked' for 10 days and nobody is reaching out to me. I had sent various E-mails and almost none of them are being replied to. Right now i am starting to worry that nothing is being done to my account and that they're just stalling me for some reason. I have 6500 euro's pending withdrawals which were not sent back yet to my Neteller account.

I hope that my complaint can get accepted.

With kind regards,

Niels < surname removed >

Gelöst

€6500

Redbet Casino - Cancelled account with £14k balance with absurd reasons

I opened an account with redbet on 25th February 2019.

I had a good win and had to verify my account, and did so on 1/03/19. I was then asked to join VIP team.

My ID documents were accepted and my withdrawals were processed.

A couple of days later I began to play at Redbet again and deposited quite a large amount (of previously won money). After gaining a sizeable proportion of it back, My account was locked and I received an email from the player safety team, as well as my VIP account manager. I was asked to fill out a form and send over supporting documents with regards to my playing levels. I was also told that my balance of £14k would be held until my account was verified “as it was winnings”. I was also asked to prove deposits to another casino, which I later learnt to be owned by redbed, MrGreen. I thought this was unusual as I had simply deposited winnings from redbet so I did not think I would hit any thresholds or such Regardless, I filled out the forms as requested and sent them over.

I was then asked for further documentation of a payslip, bank statement, proof of winnings from another casino, etc. Again, I complied and sent over the requested documents.

I then received a call and email requested further information of tax returns and 3 months full bank statement. I informed them I was uncomfortable sending over these documents and it seemed excessive, to be told nothing could happen with my account until I sent them.

I then thought that this didn’t make sense and made some additional enquiries. What I learnt is that redbet we’re in fact trying to verify my mrgreen playing account, (by which time I had stopped using) and that because they couldn’t, my redbet balance and account were being held to ransom!

When I questioned this with the redbet team I was just given a lot of nonsense about the merger of the companies, but I explained, and I am sure you will agree, that I had applied on a separate website, with separate provider, using separate credentials, deposited to a different payee, received withdrawals from a different payer, and had to verify a new account with ID, but now I am told they can keep my redbed balance because of a Mr green request. Surely this cannot be allowed?

My last communication was on 11/03 when I was told nothing can be done until I send over the documents to mr green. This is something I am not willing to do, due to my privacy concerns. I also have no interest in using this company to gamble, so nor do I want my account reinstating. What I would like is the withdrawal of my £14k balance to be processed by redbet.

I hope you can help!

Ungelöst

£14000

Redbet Casino - Withdrawal not being allowed to one of my bank accounts

Hi there

So I have an issue which talking on the phone and live chat to is still not being resolved. I have had a Redbet account for a long time now and made plenty of deposits using 3 different cards with never an issue and my account is also verified. so I would consider myself a loyal customer.

Recently I made a deposit with one of my credit cards that has a £1500 limit on it and all of it available to me basically meaning its got no purchases at all on it until I made these recent deposits (2 of £50)

And for once I was lucky and had some nice wins on the slots, so obviously I wanted to withdraw my winnings which currently stands at £2800.

Now I want to withdraw the money into my normal current account as I cannot withdraw it to my credit card because its already at its maximum available credit so there is actually no where the money can go well except for the £100 I deposited.

Much to my dismay they contacted me saying I have to withdraw the money to the same account it was deposited with where the win happened. this to me is totally unfair as that is my money I am trying to withdraw to one of my verified payment methods and they are not letting me. Redbet have told me this is a legislation issue, which I have now found out is not true as there is many examples on this site alone of people getting these decisions overturned.

There is no warning when making a deposit that any winnings made must be withdrawn to the same account.

I would like to add both of these cards are registered in my name and at the same address.

I am hoping this can get resolved and I get my money into my account

Many thanks

Tom

Ungelöst

£2800

Redbet Casino - Closed my account and won't refund

I created an account with redbet the deposited £30. After a few hours my balance was £150. I had no free spins or deposit bonus so no wagering requirements. I came back to my account and red bet had closed it. This was down to another site( that I has self excluded from, but not red bet). My initial contact with redbet was fairly successfully and the online help desk told me they would refund (I have a copy of the email transaction). I contacted them again after a few days to be told nothing had been done and I had to start again. So after a long winded process I was told that my case had gone to the accounts team. This not ing I received an email to tell me that no refund would be issued. I feel that this is robbery, I deposited money which they gladly took out of my account. I wagered this money (took my chance) and won. They then closed my account without notice. So they have profited at least my initial deposit but also my £150 balance. Do not deposit to this casino if you want a fair chance. Of ever getting any money back. Seems they just close your account so they don't have to.pay out.

Ungelöst

£30

Redbet Casino - Closing account due to previous closure with MrGreen but stalling refund

Okey, here's the deal. I made deposit to Red Bet at 9th august 2018 and didint got bonus for my deposit what was promised so I went to livechat to ask what was it about. They told me that they have to tell me something considering my account. So I asked what was it; they told me that they have to close my account due to that I have had account on mr green earlier which was closed on year 2015. Okey, i have deposited on this year over 200€ to Evoke gaming via Red Bet first 200€ on 5th of april 2018 and got answer that i dont get promised 200 freespins after my deposit came lato to that campaing. Okey, that fine, I continue living with that 200€ lost all the way and finally on 9th of August 2018 I deposited again, this time 10,62€ and was promised in marketing email letter to recieve 100% deposit bonus, well didint get that automaticly so I went to a livechat to ask about this. Topi on livechat told me that he must close my account because I have had account closing on mr green earlier on 2015 which was gone past their checkings. So now was the thing that I should have back my deposited money between february 2018 - august 2018 which total 210,62€. I asked those deposited money to be refunded to my skrill account on 9th August, I have had sevral asking about situation, and nothing happens. They have told me that issue is been taken care on payments departement on 14th August at approx. 15:00 pm local finnish time. Nothing have happent since. So Redbet, please give this issue now to be taken care and finally to me to recive my money back to my skrill account.

Ungelöst

€210.62

Redbet Casino - Withdrawal of £40,000 delayed beyond advertised payout time frames

Hi, I made a withdrawal on my Redbet account on July 28th 2018 of £40,000, to which my VIP account manager informed me that the transaction was processed on Tuesday 31st of July and it would take 1-5 banking days as per the casinos T&C's to reach my account, we are now nearing the end of the 5th banking day (Tuesday 07/08/2018) to which I still have no funds in my account. I have contacted Redbet number of times, which in fairness, my VIP account manager has replied promptly, however this doesn't get me my money. I have been given transaction numbers along with ARN numbers and was told to contact my bank to chase and they would be able to trace the transaction. On 4 separate occasions I have spoken with my bank and to management within my bank and they have informed me that no funds have been received and that when they were there would be no hold up in them reaching my account. I have since gone back to Redbet and relayed this information, to which I was then informed that they couldn't chase the money from their bank as the funds had "left the system". I'm beginning to get tired and frustrated with this whole situation as I'm beginning to believe that I am being lied to somewhere along the line. I have been told that there are numerous amount of checks for my bank to do which could delay it and that the bank wouldn't tell me about, which I find very hard to believe as my bank are telling me the complete opposite. My account is fully verified and I have had large withdrawals from Redbet before this one which have all gone through next day in most cases. This is now looking at going beyond the stated 1-5days stated in the T&C's and I cant see any solution forthcoming.

Gelöst

£40000

Redbet Casino - Giving me a hard time on a £1,000 withdrawal

I made a deposit using a debit card of mine of £150, but with that i won some money, a day later my debit card i deposited with was lost so i had to report it lost to the bank which is halifax and they said that a replacement card will be sent out to me, in the meantime over at redbet casino i have a £1000 that i wanted to withdraw but then i told them that the card i deposited with was lost so they said said that i had to go to my halifax bank and ask them for a proof of ownership to card ending in 9312 but Halifax said that is there no such document but only a statement which contains the same account number and sort code of the card ending in 9312 later on today i found the card ending 9312 and i sent the copies of this card to redbet in which they asked for to process the withdrawal back to that card as when i told halifax i found the card and asked them if any returns or refunds can still be processed back to that card halifax said yes it will still reach your account, further on redbet accepted the copy of the card and then tells me via email this afternoon that my withdrawal was approved and on its way to my payment method after making a new deposit using a different card but then when i logged in to my redbet account the withdrawal was not processed at all it was actually still pending to the new /other card i deposited with ending in 5604 as the card ending in 9312 which was lost but found i removed that card from mange cards on my redbet casino account so i was unable to make a withdrawal back to 9312 but found out that even though i removed the card from my side it is still showing as active on redbet's system on there side only, when i asked the payments team to process the withdrawal back to the card ending 9312 manually and just take it off my redbet's cash balance i was told that can not happen, and then they said why can not make another deposit using the card 9312 when i told them that the card was lost but found so its stopped as i got the replacement debit card in the post today which is basically the same bank same account/sort code, all thats changed is the last 4 digits on the replaced card, I said can i deposit with the replacement debit card and withdraw the £1000 to that instead? but they insist that wont be allowed either, so i asked them if i can make a trustly bank transfer using just your account number and sort code to make a withdrawal to as its the same as on the card that i used ending in 9312 but they also said no that is not acceptable either, i said well how am i going to get my winnings from you they said well you have to go into the bank and ask them for a document of proof of replacement but i know that the bank doesn't issue this kind of document only a bank statement i was told today by halifax manger called james, redbet refuses to pay me the money no matter what i do and what i provide they still refuse to pay me ive sent them each and every single document they have asked for and still refuse to process my £1000 withdrawal i just can not win with them please help me

Abgelehnt

£1000

Redbet Casino - Withdrawal of £20,000 seriously delayed

Hi all, Played Big Bad Wolf on 14th June, luckily won big over £19k played a few rounds and won a little more & lost a bit. Stopped and decided to withdraw £20k. My account is verified & have an email from Redbet to confirm this. also have screen shot with the winning round id/transaction id showing it was a cash wager. My VIP account manager congratulated me & said it was with the payments team/senior manager was looking at it due to it been a big withdrawal/win. The VIP account manager has done her best and emailed me daily "no news" & apologies for delay. I went on Redbet chat today, to be informed "it's with the payments team" also went along to add Quick Spin have requested a game play check... i have never heard this before!! and funds won't be processed till they give the green light. i have screen shots of chats, withdrawals pending, transaction ID's showing the win & emails saying i'm verified. Thank you in advance Timmy79

Gelöst

£20000

Redbet Casino - Payment delayed

Hello, First of all, great community you guys are running here. On the 8th of June I played a game of Baccarat on Redbet. I made a small deposit before that and had sent all the necessary documentation to get my account verified. I received an email saying thay they are thanking me for my documents and they also confirmed that my account has been verified. On the game of Baccarat on the 8th of June I deposited funds and placed it on a game of Baccarat. Luckily I won and I doubled my money. (No bonuses involved) I made a withdrawal and contacted support. They informed me by email that the status of the withdrawal is at the hands of the finance department awaiting to be processed. On the 11th of June I tried to login into my account and found out it was locked and that I should contact support. I contacted support and they told me that I should wait for an email from Redbet. Since the 11th of June I have contacted support every day and I get the same answer. We are getting nowhere. I fully understand that a casino does a series of checks to ensure it is all in order but I would like to know the status of the case. We are not talking about small amout of money here and things like these take a lot of energy and to be honest I am really frustrated about this. I would really like to resolve this before I go on vacation. I have read good things about this casino so not sure what is going on. I would kindly like to ask you guys at AskTheGambler for any help you can provide. Thanks you in advance. Kind regards, < personal info removed >

Ungelöst

kr100000

Redbet Casino - Delayed Payout & Excuses

Made a deposit and won. Attempted to withdraw but required documentation. Uploaded documents; proof of ID, address, and payment details. Waited 24hours, and jumped on live chat- lady made me wait 20mins to tell me it’s still being processed. Waited 48hours and still not verified. No correspondence whatsoever. Jumped on live chat to be told that it’s not processed as part of my debit card number is visible (about 1mm showing on one number...) disputed this and they said not to worry, it’s now been forwarded to the payments team. Have now just received an email stating that i need to provide them with an explanation as to why I have a middle name, as on one of my cards is display my middle initial. Really? How pathetic can you be? It’s now over three days since I requested the withdrawal and I’m seemingly no closer to getting my money. I’m frankly disgusted. Total is €800

Abgelehnt

€800

Beschwerde-Statistik

Gelöst 6

Durchschn. Betrag $ 7,913

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

6.8/10 ● 92 Bewertungen

Top-Bewertungen unserer Spieler

RaspberryBeret

vor 4 Jahren

9/10

I like this new casino. They propose a good selection of slots, quite a nice bonuses. Money paid within 2 days. Great customer service, very helpful and super quick to reply, dealt with my query fast, satisfied with the service.

jobo66

vor 4 Jahren

10/10

I recently joined Redbet casino. I was pleasantly surprised by such an attentive and honest approach to the work of the casino. Great customer support! They always pay out winnings, which is the most important thing in my opinion.

denisign

vor 4 Jahren

7/10

It has a nice way to present its contents. The layout is clean and the contents are straightforward. The sportsbook has 2,700 markets available which are nice. The casino also has good games and I can use both sections of the casino at the same time on different tabs.

It doesn’t have esports so that’s a bummer. I love esports. There is a problem with the website itself being too slow. I mean, I guess it’s not a big deal but it gets infuriating.

h1erminio

vor 4 Jahren

8/10

I liked this place, they have wide range of games and comfortable interface so it's easy to navigate. My game went smooth, the withdrawal is fast, within 24 hours.

Lewes44

vor 4 Jahren

10/10

Hi, guys! Being a gambler, I can say this casino really fulfills all the player's expectations related to gambling! Their site looks nice and comfortable, the support is professional, and do like the instant withdrawals, which I consider one of the most important things for any player.

Andy4909

vor 4 Jahren

9/10

Great casino, great support staff, choice of games, and the win-lose ratio... I have done alright out of it! They always payout on your winnings if your ID is verified. Highly recommend it.

lucky0ne

vor 6 Jahren

9/10

Well working sites. I won over 1000euros with first deposit bonus. Withdraw was VERY fast (like one day/bank acco) and no extra verification hassle. The selection of games is good (but no the rarer slots, eg. wms / raging rhino). Good slot filters. There are no traps in the bonus terms, just the default list of games which you cannot play with bonus money. All in all I am VERY satisfied and probably I will come back to the casino. Keep up the good work.

I really like Amatic and Novomatic slots, but you can't get everything. I need to enter enough characters (150) here to post my review. After all I have nothing bad to say.

tristankc

vor 6 Jahren

1/10

Bonus offers and odds seem ok in the beginning. Layout is also ok and good matches are fairly easy to come by. Otherwise not alot positive to say about Redbet

Everything seems fine with this casino until you win money here and try to withdraw. Tried to send them two different bank statements and an invoice, but they always reply with unspecific information to why the file was rejected. I have tried to send in the requested files probably 10 times now, but there always seems like a new reason to reject the documents. I discourage everyone to sign up here as it will be a long process to retrieve your potential winnings. Will be filing an MGA case if not resolved soon. Stay away!

Inaktiver Benutzer

vor 6 Jahren

1/10

I began to gamble with Redbet casino on 22nd May 2019 until 22nd July 2019. Between this time I lost £6,197 (£7,120 worth of deposits from my Halifax bank minus £923 withdrawals = £6,197).

On 6th June 2019, I made 22 deposits amounting to £1,400 and on 10th June 2019 I made 25 deposits amounting to £1,773. With this continuous constant level of play and amount spent Redbet claimed they did not think I had a problem and just offered and gave me VIP bonuses to encourage me to gamble more. They also did not ask me for any proof of wealth to see if I could afford what I was spending.

When Redbet let me join and play on Redbet from 22nd May 2019, I was already under self exclusion with their new partners William Hill from 2015 to 19th August 2019. From February 2019 when Mr Green including Redbet merged with William Hill, staff at Redbet said they would immediately block anyone from playing on their site who was already excluded with William Hill. However, Redbet let me join them in May 2019 and did not exclude me until 22nd July 2019 when I had to say I had a problem, even though I was already excluded on William Hill from 2015 to 19th August 2019.

They should have also known I had a bad problem rather than take my word for it as I deposited a lot, played up to 24 hours at times and asked for bonuses everyday. I am already in extreme significant debt and financial difficulty from gambling with their sister company William Hill and they know from a while ago that I was a severe problem gambler.

I was already excluded with William Hill from Oct 2015 until August 2019, and Redbet their partner brand, let me join and deposit with them from May 2019 to 22nd July 2019.

I have already gone through The complaints procedure of Redbet to ask for a refund, however, they refused to accept any social responsibility failure and would not issue a refund.

TurboZo

vor 6 Jahren

10/10

Not bad casino at all, started there with 20 freespins that I got per email... won 31 euro and didn't have luck for now to cash out. but I love to play anyway

it seems that customer support sometimes is sleeping, try to contact them, but they went off the radar. anyways it seems that it happened only few times

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