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Redbet Casino

Item: Redbet Casino
Rating: 7.8
Author: Irena D.

Our Rating CasinoRank

7.8/10

CasinoRank

Player Rating 92 Reviews

6.8/10

92 Reviews

Complaint Response 19 Complaints

2 days avg. 19 Complaints

What we like

0-4 hours e-wallets withdrawal time frame
No withdrawal limits
Mobile-friendly
Audited by SKL

What we don’t like

Large number of restricted countries
Live chat not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Redbet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.redbet.com

Established

2005

Licences

Gibraltar Regulatory Authority, Malta Gaming Authority

Company

Evoke Gaming Malta Ltd.

Affiliate Program

Evoke Gaming

Languages

English, Finnish, German, Norwegian, Turkish, Portuguese, Spanish

Casino Type

Instant Play, Mobile, Sports, Live Casino

Redbet Casino is an online casino that offers players three instant action casinos in one convenient location. Players can choose from Casino Red (powered by NetEnt), 3D Slots (powered by Betsoft), powered by Microgaming Quickfire and NYX Interactive with games from NextGen Gaming, Bally, Aristocrat, CryptoLogic, and more, including several live table games. It is available in six different languages: English, German, Polish, Norwegian, and Finnish. Since the games are all instant-play, Redbet Casino is compatible with practically every platform imaginable, including many smartphones and tablets. Altogether, Redbet is one of the most well-rounded casinos on the web.

Restricted Countries

Various legal and commercial restrictions prevent Redbet Casino from offering games to players in Denmark, France and its territories, Spain, Turkey, and the US and its territories. Residents of all other countries are welcome as long as online gambling is not prohibited by law.

Mobile Gaming

Many of Redbet Casino’s most popular games can now be played on the go. These include Roulette, Blackjack, and a growing number of the site’s hottest slots. The mobile casino is currently compatible with Android and iOS devices and can be accessed with absolutely no downloads required simply by going to the Redbet website on a mobile browser.

Security and Fairness

The entire Redbet Casino website is protected with the latest SSL encryption technology from COMODO, a leading online security firm. This protocol keeps anyone from being able to read sensitive data entered while registering, depositing, or logging in, such as credit card information, addresses, and passwords. A privacy policy is also used to keep third parties from obtaining contact information.

Redbet uses only trusted software platforms and has its games continually audited by SKL to ensure fair play. Players can review the most recent audit by clicking the “RNG Certified” seal on the bottom of the Redbet Casino website.

Deposit Methods

MasterCard, Neteller, Visa, Przelewy24, Nordea, Swedbank, Skrill, QIWI, Trustly, Bank Wire Transfer, WebMoney, Paysafecard

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Swedbank, Skrill, WebMoney, Paysafe Card

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Euros, Norwegian kroner, British pounds sterling

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-2 hours
Bank Transfers 1-5 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, WMS, Thunderkick, Push Gaming, Play'n GO, Quickspin, Pragmatic Play, Big Time Gaming, Just For The Win, 1x2Games, High5Games, GreenTube, Inspired, Playson, Blueprint Gaming

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Redbet Casino has one of the largest collections of slots and other virtual games around. These are split into three sections: Casino Red (NetEnt), 3D Slots (Betsoft), and Microgaming Quickfire and NYX Interactive. Some of the site’s most popular slots include Gonzo's Quest, Thunderstruck II, Wild Water, South Park, Starburst, Twin Spin, 300 Shields, and Immortal Romance, among many others.

Those looking for virtual table games also have plenty to choose from. Blackjack enthusiasts have access to games like Blackjack Pro, Double Exposure, Pontoon, and Single Deck Blackjack. Roulette players can choose from European, French, Pro, and Mini editions. Other games include Red Dog, Hi Lo Switch, Caribbean Stud, and Baccarat.

Redbet Casino also has a good variety of video pokers. These include two types of Microgaming Power Pokers: Deuces & Joker and Double Joker, as well as five NetEnt variants: Jacks or Better, Classic Jacks or Better, Deuces Wild, Joker Wild, and All-American. All of the games can be played with several hands at a time. Redbet also features specialties like keno and several scratch cards.

Live Games

Redbet Casino features a 24-hour live dealer area where players can enjoy real games of Blackjack, Baccarat, and Roulette with beautiful dealers in real time. These games are all dealt to the professional standards found in land-based casinos and streamed with the latest webcam technology to ensure continuous play. Players can even interact with the dealers and each other through a chat interface, giving these games a social environment that can’t usually be found online.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Redbet Casino’s multi-language support staff are well-trained and available during most hours of the day to answer any questions or concerns players may have. Live chat is available in English, Finnish, and Norwegian, with international phone support provided for Swedish and Finnish-speaking players. Players can also email the casino and get a reply within 24 hours.

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Complaints

Read the complaints other players have left for Redbet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Redbet Casino - Stalling on account verification and €6,500 payments

Hello,

Redbet Customer Service - Ticket 1176926 (this is the reference number of all my E-mail correspondence with Redbet)

Email: < email removed >

Beforehand i'd like to note that my account was already fully verified and that i had previously sent succesfull withrawals back to my Neteller account. On the 25th of August i was requested to send the following documents:

- Self holding ID

- Proof of specific deposits, with Transaction ID's (these were paysafe card deposits)

- Proof of Neteller account ownership

I had sent all of these documents accordingly on the 25th of August. (See photo 1 in attachment) I received an update the next day where i was told that the Paysafe card proof of deposits were not accepted and that i had to send new ones. I had purchased these Paysafe cards from an online webshop 'www.beltegoed.nl'. (See photo 2 in attachment)

On the 27th of August i had sent new documents through live chat and through E-mail (check photo 3 in attachment) in order to proof that i had paid for the paysafe cards. I managed to send screenshots of my payment history on 'My paysafecard', where the deposits to Redbet were listed along with the related transaction ID's which were being requested by Redbet. Moreover, i had also sent confirmation E-mails which were sent to me by E-mail after i had purchased these Paysafe cards, where the Serial ID's could be found which were also related with the transaction ID's. I had also told them that there are no 'proof of deposit' documents available where you can see my name as i did not need any account to purchase these paysafe cards, i did also not need to provide any personal information in order to purchase these paysafe cards.

To my knowledge, and out of previous experience i know that Redbet takes 1, or maximum 2 days to check documents and to update their players regarding their verification status. However, my documents were sent on the 27th of August, and yet i have still not received any update or whatso-ever. Live chat employees are constantly telling me that 'my documents are with the relevant department' and 'that they're still being checked' and that i have to 'wait for an update' (See photo 4 in attachment).

Their excuse is that they're very busy and that they are therefore experiencing delays ( see photo 4 in attachment). I do not believe them. It is highly unlikely that it can take so much time just to check documents. Currently my documents are 'being checked' for 10 days and nobody is reaching out to me. I had sent various E-mails and almost none of them are being replied to. Right now i am starting to worry that nothing is being done to my account and that they're just stalling me for some reason. I have 6500 euro's pending withdrawals which were not sent back yet to my Neteller account.

I hope that my complaint can get accepted.

With kind regards,

Niels < surname removed >

Resolved

€6500

Redbet Casino - Cancelled account with £14k balance with absurd reasons

I opened an account with redbet on 25th February 2019.

I had a good win and had to verify my account, and did so on 1/03/19. I was then asked to join VIP team.

My ID documents were accepted and my withdrawals were processed.

A couple of days later I began to play at Redbet again and deposited quite a large amount (of previously won money). After gaining a sizeable proportion of it back, My account was locked and I received an email from the player safety team, as well as my VIP account manager. I was asked to fill out a form and send over supporting documents with regards to my playing levels. I was also told that my balance of £14k would be held until my account was verified “as it was winnings”. I was also asked to prove deposits to another casino, which I later learnt to be owned by redbed, MrGreen. I thought this was unusual as I had simply deposited winnings from redbet so I did not think I would hit any thresholds or such Regardless, I filled out the forms as requested and sent them over.

I was then asked for further documentation of a payslip, bank statement, proof of winnings from another casino, etc. Again, I complied and sent over the requested documents.

I then received a call and email requested further information of tax returns and 3 months full bank statement. I informed them I was uncomfortable sending over these documents and it seemed excessive, to be told nothing could happen with my account until I sent them.

I then thought that this didn’t make sense and made some additional enquiries. What I learnt is that redbet we’re in fact trying to verify my mrgreen playing account, (by which time I had stopped using) and that because they couldn’t, my redbet balance and account were being held to ransom!

When I questioned this with the redbet team I was just given a lot of nonsense about the merger of the companies, but I explained, and I am sure you will agree, that I had applied on a separate website, with separate provider, using separate credentials, deposited to a different payee, received withdrawals from a different payer, and had to verify a new account with ID, but now I am told they can keep my redbed balance because of a Mr green request. Surely this cannot be allowed?

My last communication was on 11/03 when I was told nothing can be done until I send over the documents to mr green. This is something I am not willing to do, due to my privacy concerns. I also have no interest in using this company to gamble, so nor do I want my account reinstating. What I would like is the withdrawal of my £14k balance to be processed by redbet.

I hope you can help!

Unresolved

£14000

Redbet Casino - Withdrawal not being allowed to one of my bank accounts

Hi there

So I have an issue which talking on the phone and live chat to is still not being resolved. I have had a Redbet account for a long time now and made plenty of deposits using 3 different cards with never an issue and my account is also verified. so I would consider myself a loyal customer.

Recently I made a deposit with one of my credit cards that has a £1500 limit on it and all of it available to me basically meaning its got no purchases at all on it until I made these recent deposits (2 of £50)

And for once I was lucky and had some nice wins on the slots, so obviously I wanted to withdraw my winnings which currently stands at £2800.

Now I want to withdraw the money into my normal current account as I cannot withdraw it to my credit card because its already at its maximum available credit so there is actually no where the money can go well except for the £100 I deposited.

Much to my dismay they contacted me saying I have to withdraw the money to the same account it was deposited with where the win happened. this to me is totally unfair as that is my money I am trying to withdraw to one of my verified payment methods and they are not letting me. Redbet have told me this is a legislation issue, which I have now found out is not true as there is many examples on this site alone of people getting these decisions overturned.

There is no warning when making a deposit that any winnings made must be withdrawn to the same account.

I would like to add both of these cards are registered in my name and at the same address.

I am hoping this can get resolved and I get my money into my account

Many thanks

Tom

Unresolved

£2800

Redbet Casino - Closed my account and won't refund

I created an account with redbet the deposited £30. After a few hours my balance was £150. I had no free spins or deposit bonus so no wagering requirements. I came back to my account and red bet had closed it. This was down to another site( that I has self excluded from, but not red bet). My initial contact with redbet was fairly successfully and the online help desk told me they would refund (I have a copy of the email transaction). I contacted them again after a few days to be told nothing had been done and I had to start again. So after a long winded process I was told that my case had gone to the accounts team. This not ing I received an email to tell me that no refund would be issued. I feel that this is robbery, I deposited money which they gladly took out of my account. I wagered this money (took my chance) and won. They then closed my account without notice. So they have profited at least my initial deposit but also my £150 balance. Do not deposit to this casino if you want a fair chance. Of ever getting any money back. Seems they just close your account so they don't have to.pay out.

Unresolved

£30

Redbet Casino - Closing account due to previous closure with MrGreen but stalling refund

Okey, here's the deal. I made deposit to Red Bet at 9th august 2018 and didint got bonus for my deposit what was promised so I went to livechat to ask what was it about. They told me that they have to tell me something considering my account. So I asked what was it; they told me that they have to close my account due to that I have had account on mr green earlier which was closed on year 2015. Okey, i have deposited on this year over 200€ to Evoke gaming via Red Bet first 200€ on 5th of april 2018 and got answer that i dont get promised 200 freespins after my deposit came lato to that campaing. Okey, that fine, I continue living with that 200€ lost all the way and finally on 9th of August 2018 I deposited again, this time 10,62€ and was promised in marketing email letter to recieve 100% deposit bonus, well didint get that automaticly so I went to a livechat to ask about this. Topi on livechat told me that he must close my account because I have had account closing on mr green earlier on 2015 which was gone past their checkings. So now was the thing that I should have back my deposited money between february 2018 - august 2018 which total 210,62€. I asked those deposited money to be refunded to my skrill account on 9th August, I have had sevral asking about situation, and nothing happens. They have told me that issue is been taken care on payments departement on 14th August at approx. 15:00 pm local finnish time. Nothing have happent since. So Redbet, please give this issue now to be taken care and finally to me to recive my money back to my skrill account.

Unresolved

€210.62

Redbet Casino - Withdrawal of £40,000 delayed beyond advertised payout time frames

Hi, I made a withdrawal on my Redbet account on July 28th 2018 of £40,000, to which my VIP account manager informed me that the transaction was processed on Tuesday 31st of July and it would take 1-5 banking days as per the casinos T&C's to reach my account, we are now nearing the end of the 5th banking day (Tuesday 07/08/2018) to which I still have no funds in my account. I have contacted Redbet number of times, which in fairness, my VIP account manager has replied promptly, however this doesn't get me my money. I have been given transaction numbers along with ARN numbers and was told to contact my bank to chase and they would be able to trace the transaction. On 4 separate occasions I have spoken with my bank and to management within my bank and they have informed me that no funds have been received and that when they were there would be no hold up in them reaching my account. I have since gone back to Redbet and relayed this information, to which I was then informed that they couldn't chase the money from their bank as the funds had "left the system". I'm beginning to get tired and frustrated with this whole situation as I'm beginning to believe that I am being lied to somewhere along the line. I have been told that there are numerous amount of checks for my bank to do which could delay it and that the bank wouldn't tell me about, which I find very hard to believe as my bank are telling me the complete opposite. My account is fully verified and I have had large withdrawals from Redbet before this one which have all gone through next day in most cases. This is now looking at going beyond the stated 1-5days stated in the T&C's and I cant see any solution forthcoming.

Resolved

£40000

Redbet Casino - Giving me a hard time on a £1,000 withdrawal

I made a deposit using a debit card of mine of £150, but with that i won some money, a day later my debit card i deposited with was lost so i had to report it lost to the bank which is halifax and they said that a replacement card will be sent out to me, in the meantime over at redbet casino i have a £1000 that i wanted to withdraw but then i told them that the card i deposited with was lost so they said said that i had to go to my halifax bank and ask them for a proof of ownership to card ending in 9312 but Halifax said that is there no such document but only a statement which contains the same account number and sort code of the card ending in 9312 later on today i found the card ending 9312 and i sent the copies of this card to redbet in which they asked for to process the withdrawal back to that card as when i told halifax i found the card and asked them if any returns or refunds can still be processed back to that card halifax said yes it will still reach your account, further on redbet accepted the copy of the card and then tells me via email this afternoon that my withdrawal was approved and on its way to my payment method after making a new deposit using a different card but then when i logged in to my redbet account the withdrawal was not processed at all it was actually still pending to the new /other card i deposited with ending in 5604 as the card ending in 9312 which was lost but found i removed that card from mange cards on my redbet casino account so i was unable to make a withdrawal back to 9312 but found out that even though i removed the card from my side it is still showing as active on redbet's system on there side only, when i asked the payments team to process the withdrawal back to the card ending 9312 manually and just take it off my redbet's cash balance i was told that can not happen, and then they said why can not make another deposit using the card 9312 when i told them that the card was lost but found so its stopped as i got the replacement debit card in the post today which is basically the same bank same account/sort code, all thats changed is the last 4 digits on the replaced card, I said can i deposit with the replacement debit card and withdraw the £1000 to that instead? but they insist that wont be allowed either, so i asked them if i can make a trustly bank transfer using just your account number and sort code to make a withdrawal to as its the same as on the card that i used ending in 9312 but they also said no that is not acceptable either, i said well how am i going to get my winnings from you they said well you have to go into the bank and ask them for a document of proof of replacement but i know that the bank doesn't issue this kind of document only a bank statement i was told today by halifax manger called james, redbet refuses to pay me the money no matter what i do and what i provide they still refuse to pay me ive sent them each and every single document they have asked for and still refuse to process my £1000 withdrawal i just can not win with them please help me

Rejected

£1000

Redbet Casino - Withdrawal of £20,000 seriously delayed

Hi all, Played Big Bad Wolf on 14th June, luckily won big over £19k played a few rounds and won a little more & lost a bit. Stopped and decided to withdraw £20k. My account is verified & have an email from Redbet to confirm this. also have screen shot with the winning round id/transaction id showing it was a cash wager. My VIP account manager congratulated me & said it was with the payments team/senior manager was looking at it due to it been a big withdrawal/win. The VIP account manager has done her best and emailed me daily "no news" & apologies for delay. I went on Redbet chat today, to be informed "it's with the payments team" also went along to add Quick Spin have requested a game play check... i have never heard this before!! and funds won't be processed till they give the green light. i have screen shots of chats, withdrawals pending, transaction ID's showing the win & emails saying i'm verified. Thank you in advance Timmy79

Resolved

£20000

Redbet Casino - Payment delayed

Hello, First of all, great community you guys are running here. On the 8th of June I played a game of Baccarat on Redbet. I made a small deposit before that and had sent all the necessary documentation to get my account verified. I received an email saying thay they are thanking me for my documents and they also confirmed that my account has been verified. On the game of Baccarat on the 8th of June I deposited funds and placed it on a game of Baccarat. Luckily I won and I doubled my money. (No bonuses involved) I made a withdrawal and contacted support. They informed me by email that the status of the withdrawal is at the hands of the finance department awaiting to be processed. On the 11th of June I tried to login into my account and found out it was locked and that I should contact support. I contacted support and they told me that I should wait for an email from Redbet. Since the 11th of June I have contacted support every day and I get the same answer. We are getting nowhere. I fully understand that a casino does a series of checks to ensure it is all in order but I would like to know the status of the case. We are not talking about small amout of money here and things like these take a lot of energy and to be honest I am really frustrated about this. I would really like to resolve this before I go on vacation. I have read good things about this casino so not sure what is going on. I would kindly like to ask you guys at AskTheGambler for any help you can provide. Thanks you in advance. Kind regards, < personal info removed >

Unresolved

kr100000

Redbet Casino - Delayed Payout & Excuses

Made a deposit and won. Attempted to withdraw but required documentation. Uploaded documents; proof of ID, address, and payment details. Waited 24hours, and jumped on live chat- lady made me wait 20mins to tell me it’s still being processed. Waited 48hours and still not verified. No correspondence whatsoever. Jumped on live chat to be told that it’s not processed as part of my debit card number is visible (about 1mm showing on one number...) disputed this and they said not to worry, it’s now been forwarded to the payments team. Have now just received an email stating that i need to provide them with an explanation as to why I have a middle name, as on one of my cards is display my middle initial. Really? How pathetic can you be? It’s now over three days since I requested the withdrawal and I’m seemingly no closer to getting my money. I’m frankly disgusted. Total is €800

Rejected

€800

Complaint Statistics

Resolved 6

Avg. Amount $ 7,544

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

6.8/10 ● 92 reviews

Top reviews from our players

Clintclyde

9 years ago

1/10

The mobile site is terrible nothing works on an iphone5 or iphone6. One in every 15 games works in any kind of usable format. Avoid.

Fiekie247

9 years ago

8/10

I joined this casino a long time ago when I started out first with slots but because I was a poker player and this casino has a poker section as well. I was not familiar with all the different software providers back then, but now that my knowledge has expanded I think this is one of the casino's with the best collection of games as well as I can play 90% of their slots unlike videoslots where I am restricted for playing certain games due to their license, even though I can play it on other websites.

They have Netent, Microgaming, WMS, NextGen and a lot more on offer. I love NextGen games and always play them at Redbet casino. The layout of the website is well designed and easy to navigate and find my way around. I took their welcome bonus which was 100% match bonus and 100 free spins on startbust. I had a good time for my money but could not meet wagering requirements. Also that time I was mostly familiar with Netent games and only played those but in the end lost my whole balance. If only I could start fresh now and take the welcome bonus again I would definitely do so. As I would know which games to play etc.

I also took their 2nd deposit bonus but didn’t make it to withdrawal as well. I recently deposited and just played without a bonus and manage to make a withdrawal. Verification took a few hours and withdrawal about 8 hours for the first time. Hope it take quicker next time.

Overall I always enjoy myself at this casino and customer service are on point. I would classify this casino as one for the long wrong and hope. Please do try this casino as the game selection, support and withdrawals are very fast.

Inactive user

9 years ago

9/10

One of the titans!

Fast verification and payouts! Even during weekends withdrawals are processed!

Need to work on the mobile platform! I personally didnt have a good experience on my iPad!

Inactive user

9 years ago

1/10

Totally nothing good to say this casino. Not sure can I leave this blank?

How come this casino can be "Great" ? Its more like blacklisted.
Very bad bonus rules, extremely unprofessional and unfriendly support service.
And like all review lately explain, technically almost useless casino. Only few slot working if you reload every 10 spins.

One of annoying casino I ever sign in.

pinnit2015

9 years ago

4/10

Had a decent amount of games, the withdrawal times are quick.

Only really play Immortal Romance - wasn't working on the site and was told it's not available in the UK now? Weird as other sites still show it. Cancelled account due to this but really only this alone. However, never had more than a 140 quid win.

bantu1957

9 years ago

3/10

A month ago I liked this casino, but not now and why is that I explained in dislike section below.

For sometime now, Netent games are not working on iPhone. Also other games do not work on iPhone. I was trying to open some games on desktop and received error message as well. What has gone wrong with this casino, because a month ago everything was working fine on desktop, laptop and mobile.

Also I don't like that there are no British Pounds option for deposits and withdrawals. I think they've got a huge group of players from UK. No Paypal option, which is fastest and cheap method of depositing and withdrawing funds.

Also verification process is anoying. First they ask you to send your credit cards as full verification and few days later they ask you to send them ID and a copy of bank or energy bill, but it must be a paper version scanned. What if I have opted out from paper bills and have only electronic version??? Nonsens!!!

UPDATE:
Still no chance for playing on iPhone. 90% of games not working. This is for two months now.

Jamiebhoi123

9 years ago

1/10

Nothing good at all half the games font works and its just rubbish site stay clear

Had problems with games no real wins at all deposites 50 pound and got bonus no playing time at all just in it gor the money tbh with you. Stay clear of this site

fb_10209349987211890

9 years ago

7/10

Lot of games, kind support. When u do get bonus offers, its nice.

Lack of promotions offering. It was better before with alot of bonuses

Inactive user

9 years ago

1/10

No games work can't even withdraw ended up losing £100 on a small selection of games that would work I noticed no NETENT games work what so ever.

Made a deposit of £100 didn't receive any bonus none of the games would work on my iPhone 6 decided to withdraw after an hour of trying. received an email the next day that they cancelled my withdrawal until I explained why asking why I withdrew without spending I told them why then received an email saying I can now withdraw but the page wouldn't load to redo the withdrawal only a choice of about 4 games would work so ended up spending it and losing. If they had just given me my withdrawal the first time I would've been happy all seemed a bit dodgy from the start I won't be using again I have permanently excluded myself.

fb_10156887857340451

9 years ago

9/10

Great slot selection , Good bonuses, Prompt KYC verification process and fast withdrawls

My only concern is that the free spins offered with the first 3 deposit bonuses all seemed to not go on to automatically and I was required to contact livehelp 3 times who apologized and credited the spins all three times (would have been 10 star otherwise)